16.0 94h_Cartridge Unload Error
This error code indicates a failure occurred while trying to unload a cartridge from the drive to its slot.
Troubleshooting should begin with cycling power to the autoloader and retrying the autoloader command.
DP1:
Check to see if the error code is still present after cycling autoloader power and retrying the
autoloader command.
Note:
The autoloader power switch is located in the lower left corner of the front panel behind the bezel.
Use the eraser end of a pencil or something similar to press the right side of the power switch to toggle it to
the OFF position. Press the left side of the power switch to toggle it back to the ON position.
Note:
If a stuck tape in the tape drive is suspected, allow sufficient time for the tape drive to complete all
operations prior to retrying the cartridge unload operation. This may take as long as ten minutes if the
autoloader power was cycled while the cartridge was positioned at the physical end of the media. Also,
make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the
cartridge. Temporarily disconnecting the autoloader from the host server will eliminate the host and its
software as the possible cause of this error.
R1:
Error code is still present.
A1:
Toggle the front panel power switch to the OFF position.
A1:
Remove the AC power cord and SCSI cables from the back panel of the autoloader.
DP2:
Inspect the autoloader for stuck cartridges and/or misaligned cartridge carriers.
Note:
For instructions on removing stuck cartridges and inspecting for proper cartridge carrier
installation, refer to Sun StorEdge L8 Tape Autoloader User’s Guide (6-00522-01) ->
Troubleshooting and Diagnostics -> Removing Stuck Cartridges From Slots.
R2:
Cartridge stuck in tape drive.
A2:
Contact Technical Support for assistance.
R2:
Stuck cartridges and/or misaligned carriers not found.
A2:
Remove all media.
A2:
Reinstall cartridge carriers, autoloader cover and power cord. Check to see that the
LVD SCSI terminator is securely installed.
A2:
Toggle the front panel power switch to the ON position.
DP3:
Check to see if the error code is still present.
R3:
Error code is still present.
A3:
Replace the autoloader.
R3:
Error code no longer present.
A3:
Import media, reconnect SCSI cables, and continue normal
autoloader operation.
R2:
Stuck cartridges and/or misaligned carriers found.
A2:
Remove stuck cartridges and reinstall cartridge carriers.
A2:
Reinstall autoloader cover and power cord. Check to see that the LVD SCSI
terminator is securely installed.
A2:
Continue normal autoloader operation.
R1:
Error code no longer present.
A1:
Continue normal autoloader operation.
**ADIC / Sun Confidential** Sun_StorEdge_L8_Tape_Autoloader_Decision_Tree_Rev02.doc
Page 12 of 22
