18
Sun Ultra 40 Workstation Setup Guide • April 2007
Technical Assistance
If the troubleshooting procedures in this chapter fail to solve your problem, use
TABLE 2-2
to collect information that you might need to communicate to the support
personnel.
TABLE 2-3
lists the Sun web sites and telephone numbers for additional
technical support.
TABLE 2-2
System Information Required for Support
System Configuration Information Needed
Your information
Sun service contract number
System model
Operating system, including service pack number or
update number
System serial number
Peripherals attached to the system
Hardware configuration information, including the
following:
• Graphics cards installed
• PCI or PCI Express cards installed
• Amount of memory
• Processor speed
• Optical disk type
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
Output of diagnostics test, if applicable
Other useful information
IP address
Workstation name (System host name)
Network or internet domain name
Proxy server configuration
