WARRANTY SERVICE:
PLEASE READ WARRANTY INFORMATION FIRST
If the light does not work after troubleshooting, please return the light to the dealer where it
was purchased. The dealer will evaluate and test the light and its components. The dealer may
be able to repair the light on site. If the dealer is unable to repair the light, they will return it to
us for factory repair. Many dealers will provide loaner fixtures for use during the repair period
(usually not more than 7-10 days).
To locate dealers within the United States: www.HawthorneGC.com. To locate dealers within
Canada: www.HawthorneGC.ca. and click “AUTHORIZED DEALERS”. If there are no dealers in
your area, please contact us directly for technical support. If we cannot help you resolve the
problem over the phone and if the unit is still in warranty, we will issue you an
RMA # (return merchandise authorization number) authorizing you to return the system to
us for factory reconditioning. You will be asked to provide an email address or fax number
to receive the RMA form. The completed RMA form must be included in the packaging when
returning your Sun System
®
unit. Also please write the RMA # on the outside of the box.
Please package the light carefully in its original packaging. We are not
responsible for fixtures damaged during shipment.
The light will be repaired within 48 hours of receipt and returned via UPS Ground. If the unit
cannot be repaired, a replacement will be sent. If there are no identical units available, a
comparable fixture will be substituted.
IMPORTANT:
PROOF OF PURCHASE REQUIRED FOR RETURNS
SUN SYSTEM
®
1000 WATT DE BOSS
®
COMMERCIAL FIXTURE:
3 Year Warranty Returning Units:
Please contact your retail store for returns.
WARRANTY INFORMATION:
The Hawthorne Gardening Company
warrants to the
original purchaser of this product against defects in material and workmanship under normal
use for 3 year on SUN SYSTEM
®
1000 WATT DE BOSS
®
COMMERCIAL FIXTURE. During the
warranty period, The Hawthorne Gardening Company will, at our option, and without charge,
repair or replace this product if the unit or any of its components fail or malfunction. This
warranty is expressly in lieu of all other warranties, expressed or implied, including the
warranties of merchantability and fitness for use and of all other obligations or liabilities
on the part of the seller. This warranty shall not apply to this product or any part thereof
which has been damaged by accident, abuse, misuse, modification, negligence, alteration
or misapplication. The Hawthorne Gardening Company makes no warranty whatsoever in
respect to accessories or parts not supplied by The Hawthorne Gardening Company. This
warranty shall apply only to the United States, including Alaska, Hawaii, territories of the
United States and Canada.
