47
The SN, manufacture date and the software version information of the
Logger3000.
The manufacturer, model and configuration of the devices connected to the
Logger3000.
Fault information and brief description
The picture of the fault phenomenon (if necessary)
Fault
Reason
Measures
Cannot
be
powered
1. The power supply
terminal
of
the
Logger3000
has
no
power connection
2. Power failure
3. Logger3000 fault
1. Connect the power cable to the
power supply terminal of the
Logger3000
2. Replace the power supply
3. Contact Sungrow
Cannot find any
device
1. COM port does not
connect to device or the
connection
cable
is
loose,
peeling
off,
connected reversely
2.
RS485
communication
parameter is not set
correctly
3. Does not manually
add the devices that do
not support automatic
identification, e.g. EM
device, meter and etc.
4. The address of the
manually added devices
does not match the
actual device address
5. Device does not
operate normally
1. Check the RS485 connection
cable connection; reconnect and
tighten the cable if there is loose,
peeling off, reverse connection
2.
Check
the
RS485
communication parameter setting;
make sure the Baud rate and the
communication address setting
are correct.
3. Manually add the EM device,
meter and others.
4. Check the device address
setting
5. Check the device operation
situation
The
Logger3000
displays
the
device state as
disconnection
1. Communication cable
between the device and
the
Logger3000
is
loose, disconnected or
peeling off.
2.
Device
operates
abnormally
3.
The
device
is
removed
or
its
configuration is changed
1. Check the cable connection
between
the
device
and
Logger3000;
reconnect
and
tighten the cable if there is loose or
peeling off.
2. Supply power to the device if the
device connection is correct
3. Check if there is device
replaced. If so, research or add the
device manually
If the device is removed, conduct
the
“Delete Device” operation
through the
“Management”
