sunjoe 24V-PP350-CT, Operator'S Manual

19

SNOW JOE

®

 + SUN JOE

®

 CUSTOMER PROMISE

PRODUCT REGISTRATION: 

Snow Joe

®

, LLC (“Snow Joe

®

 + Sun Joe

®

”) strongly encourages 

you to register your purchase. You can register online at 

snowjoe.com/register, or by printing and mailing in a registration 

card available online from our website, or calling our Customer 

Service Department at 1-866-SNOWJOE (1-866-766-9563), or 

by e-mailing us at help@snowjoe.com. Failure to register your 

product purchase will not diminish your warranty rights. However, 

registering your purchase will allow Snow Joe

®

 + Sun Joe

®

 to 

better serve you with any of your customer service needs.

WHO CAN SEEK WARRANTY COVERAGE?

This Warranty is extended by Snow Joe

®

 + Sun Joe

®

 to the owner 

of this Machine (a “Machine” consists of a product powered by 

a motor) for residential and personal household use only. This 

Warranty does not apply to products used for commercial, rental 

or re-sale purposes. Should ownership of this machine change 

during the 2-year period, please update the Machine’s owner 

information at snowjoe.com/register.

WHAT IS COVERED?

Snow Joe

®

 + Sun Joe

®

 warrants to the owner that if this Machine 

fails within 2 years from the date of purchase due to a defect in 

material or workmanship or as a result of normal wear and tear 

from ordinary household use, Snow Joe

®

 + Sun Joe

®

 will send a 

replacement part or product, as needed, free of charge and with 

free shipping to the original purchaser.
If, in Snow Joe

®

 + Sun Joe

®

’s sole discretion, the failed Machine 

cannot be repaired with a part, Snow Joe

®

 + Sun Joe

®

 will elect to 

either (A) send a new Machine at no charge and with free shipping 

or (B) refund the full purchase price to the owner.

WHAT IS NOT COVERED?

This Warranty does not apply to the Machines that have been used 

commercially or in non-household applications. This Warranty 

does not cover cosmetic changes that do not affect performance. 

This Warranty is only valid if the Machine is used and maintained 

in accordance with the instructions, warnings and safeguards 

contained in the owner’s manual. Snow Joe

®

 + Sun Joe

®

 will not 

be responsible for the cost of any unauthorized warranty repairs. 

This warranty does not cover any cost or expense incurred by 

the purchaser in providing substitute equipment or service during 

reasonable periods of malfunction or non-use of this product 

while waiting for a replacement part or unit under this warranty.
Wearing parts like belts, augers, chains and tines are not covered 

under this warranty, and can be purchased at snowjoe.com or 

by calling 1-866-SNOWJOE (1-866-766-9563). Batteries are 

covered in full for 2 years from the date of purchase.
Repair, replacement or refund of the purchase price are the 

exclusive remedies of purchaser and the sole liability of Snow Joe

®

+ Sun Joe

®

 under this warranty. No employee or representative 

of Snow Joe

®

 + Sun Joe

®

 is authorized to make any additional 

warranty  or  any  modification  to  this  warranty  which  may  be 

binding upon Snow Joe

®

 + Sun Joe

®

. Accordingly, purchaser 

should not rely upon any additional statements made by any 

employee or representative of Snow Joe

®

 + Sun Joe

®

. In no event, 

whether based on contract, indemnity, warranty, tort (including 

negligence), strict liability or otherwise, shall Snow Joe

®

 +  

Sun Joe

®

 be liable for any special, indirect, incidental, or 

consequential damages, including, without limitation, loss of 

profit or revenue.

Some states do not allow limits on warranties. In such states, the 

above limitations may not apply to you. 
Outside the USA, other warranties may apply.

ABOVE ALL ELSE, 

Snow Joe

®

 + Sun Joe

®

 are dedicated to you, our customer. We strive to make your experience as pleasant 

as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We 

think it’s important that you know what you can expect from us. That’s why we created the Snow Joe

®

 + Sun Joe

®

 promise.

OUR PROMISE: 

Snow Joe

®

 + Sun Joe

®

 warrant new products for two years from the date of purchase. If your product does 

not work, or there’s an issue with a specific part, we will fix this by either sending you a free replacement part or by sending 

you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in action cutting, 

sawing, mowing, washing and…?