11
SNOW JOE
®
+ SUN JOE
®
CUSTOMER PROMISE
PRODUCT REGISTRATION:
Snow Joe
®
, LLC (“Snow Joe
®
+ Sun Joe
®
”) strongly encourages
you to register your purchase. You can register online at
snowjoe.com/ProductRegistration, or by printing and mailing
in a registration card available online from our website, or
calling our Customer Service Department at 1-866-SNOWJOE
(1-866-766-9563), or by e-mailing us at help@snowjoe.com.
Failure to register your product purchase will not diminish your
warranty rights. However, registering your purchase will allow
Snow Joe
®
+ Sun Joe
®
to better serve you with any of your
customer service needs.
WHO CAN SEEK WARRANTY COVERAGE?
This Warranty is extended by Snow Joe
®
+ Sun Joe
®
to
the owner of this new product for residential and personal
household use only. This Warranty does not apply to
products used for commercial, rental or re-sale purposes.
Should ownership of this product change during the 2-year
period, please update the product’s owner information at
snowjoe.com/ProductRegistration.
WHAT IS COVERED?
Snow Joe
®
+ Sun Joe
®
warrants to the owner that if this product
fails within 2 years from the date of purchase due to a defect in
material or workmanship or as a result of normal wear and tear
from ordinary household use, Snow Joe
®
+ Sun Joe
®
will send a
replacement part or product, as needed, free of charge and with
free shipping to the original purchaser.
If, in Snow Joe
®
+ Sun Joe
®
’s sole discretion, the failed product
cannot be repaired with a part, Snow Joe
®
+ Sun Joe
®
will elect to
either (A) send a new product at no charge and with free shipping
or (B) refund the full purchase price to the owner.
WHAT IS NOT COVERED?
This Warranty does not apply to products that have been used
commercially or in non-household applications. This Warranty
does not cover cosmetic changes that do not affect performance.
This Warranty is only valid if the product is used and maintained
in accordance with the instructions, warnings and safeguards
contained in the owner’s manual. Snow Joe
®
+ Sun Joe
®
will not
be responsible for the cost of any unauthorized warranty repairs.
This warranty does not cover any cost or expense incurred by
the purchaser in providing substitute equipment or service during
reasonable periods of malfunction or non-use of this product
while waiting for a replacement part or unit under this warranty.
Wearing parts like belts, augers, chains and tines are not covered
under this warranty, and can be purchased at snowjoe.com or
by calling 1-866-SNOWJOE (1-866-766-9563). Batteries are
covered in full for 90-days from the date of purchase.
Repair, replacement or refund of the purchase price are
the exclusive remedies of purchaser and the sole liability of
Snow Joe
®
+ Sun Joe
®
under this warranty. No employee or
representative of Snow Joe
®
+ Sun Joe
®
is authorized to make any
additional warranty or any modification to this warranty which may
be binding upon Snow Joe
®
+ Sun Joe
®
. Accordingly, purchaser
should not rely upon any additional statements made by any
employee or representative of Snow Joe
®
+ Sun Joe
®
. In no event,
whether based on contract, indemnity, warranty, tort (including
negligence), strict liability or otherwise, shall Snow Joe
®
+
Sun Joe
®
be liable for any special, indirect, incidental, or
consequential damages, including, without limitation, loss of
profit or revenue.
Some states do not allow limits on warranties. In such states, the
above limitations may not apply to you.
Outside the USA, other warranties may apply.
ABOVE ALL ELSE,
Snow Joe
®
+ Sun Joe
®
are dedicated to you, our customer. We strive to make your experience as pleasant
as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We
think it’s important that you know what you can expect from us. That’s why we created the Snow Joe
®
+ Sun Joe
®
promise.
OUR PROMISE:
Snow Joe
®
+ Sun Joe
®
warrant new products for two years from the date of purchase. If your product does
not work, or there’s an issue with a specific part, we will fix this by either sending you a free replacement part or by sending
you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in action cutting,
sawing, mowing, washing and…?
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