sunjoe Mow Joe MJ501MRM, Operator'S Manual

8

A One-Year Full Warranty 

for residential use 

in the United States and Canada

General Conditions: 

Snow Joe, LLC warrants this product to the original purchaser for one year against defects in material or workmanship when used for 
normal residential purposes. Snow Joe, LLC will repair any defect in material or workmanship, and repair or replace any defective part, 
subject to the conditions, limitations, and exclusions set forth herein. Such repair or parts replacement will be free from charge to the 
original purchaser except noted below.
The duration of the warranty applies only if the product is put to personal use around the household or residence. If the product is put 
to any business use, commercial or industrial, then the duration of this warranty is 90 days from the date of original purchase. If any 
product is rented or leased, the duration of the warranty is 90 days from the date of original purchase. 
It is the owner’s responsibility to perform correctly all maintenance, and minor adjustments explained in the owner’s manual. 

Electric Products: 

To obtain a replacement electric powered unit or repair the existing electric powered unit, you must return the complete unit and 
postage prepaid to: 

Snow Joe Return Center, 86 Executive Avenue, Edison, NJ 08817.

Gasoline / Battery Products: 

Limitations

•  Batteries are warranted only for the period of 12 months after the date of purchase on a prorated basis. Rechargeable batteries 

will be replaced free from charge during the first 90 days. After the initial 90 days, batteries will be replaced at prorated cost to 
the customer

•  Idlers, cables, and electrical components are warranted to the original purchaser for use at household or residence for a period 

of one year

Exclusions

•  Snow Joe brand engines are covered under this warranty. All other engines and engine accessories are covered only by the 

engine manufacturer’s warranty and are not covered by this warranty

•  Parts used that are not genuine Snow Joe parts are not covered by this warranty
•  Damages resulting from misuse, alteration, improper assembly, improper adjustment, neglect, or accident which requires repair 

is not covered under this warranty

•  Belts, augers, and tines are not covered under warranty – belts, augers, and tines wear out and can be purchased at  

www.snowjoe.com or by calling 1-866-766-9563

Snow Joe, LLC may from time to time change the design of its products. Nothing contained in this warranty shall be construed as 
obligating Snow Joe, LLC to incorporate such design changes into previously manufactured products, nor shall such changes be 
construed as an admission that previous designs were defective.

This warranty is intended to cover product defects only. Snow Joe, LLC is not liable for indirect, incidental, or consequential damages 
in connection with the use of the Snow Joe Products covered by this warranty. This warranty does not cover any cost or expense 
incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this 
product, while waiting for completion of repairs under this warranty. Some states do not allow exclusions of incidental or consequential 
damages, so the above exclusions may not apply in all states. This warranty may gives you specific legal rights in your state.

If you wish to contact Snow Joe, please direct inquiries to the: 

Customer Service Department 

Snow Joe Center 

86 Executive Avenue 

Edison, NJ 08817

Customers who have purchased Snow Joe products exported from the United States and Canada should contact their Snow Joe 
Distributor (Dealer) to obtain information applicable for your country, province, or state. If for any reason, you are not satisfied with the 
distributor’s service, or if you have difficulty obtaining warranty information, contact your Snow Joe seller. If in the event your efforts 
are unsatisfactory, please write to the Snow Joe Center at the above address.

If you have any questions about your product warranty, please call 1-866-SNOW-JOE or visit us online at www.snowjoe.com.