Sunpak® Infrared Heaters
13
Basic TSR Trouble Shooting
Problem
Possible Causes
How to Fix
References
No Spark to pilot
No red indicator light on remote
control device
•
Replace batteries in remote control device
•
Replace remote control device
Basic Operation - Page 3
Battery Life - Page 9
No power to the heater
•
Verify power adapter is plugged into a live 120 VAC outlet
•
Verify wiring is properly connected to the heater module
Electrical – Page 8
Basic Wiring – Page 10
Remote control does not
communicate with the heater
•
Make sure remote control is within 25 feet of the heater
•
Make sure ID Number on remote corresponds to number on heater. (Heater
comes with two (2) pre-programmed remote control devices – try second
remote).
•
Heaters must be re-programmed for any replacement remote control
devices
Wireless Remote – Page 15
Basic Operation – Page 3
Programming new remote control device –
Page 14
Sparks, but does
not ignite burner
No Gas to Heater
•
Allow time for air to bleed from gas line on new installations
•
Turn on manual gas valve
•
Check wire connections on top of gas valve.
•
Clean burner orifice
Gas Piping – Page 8
Regular Service & Maintenance – Page 9
Low Voltage
•
Make sure you have 6-8 VDC to heater
Heater lights, but
turns off
Loose or broken ground wire
•
Secure ground wire to heater body
Control System – Page 11
Pilot
Electrode
•
Adjust pilot electrodes 3/16 from pilot hood and 3/8 apart.
•
Swap sensor and spark connections on module
•
Replace TSR Control Module
•
Replace Pilot Electrode Assembly
Sunpak Pilot – Page 15
Control Components – Page 11
Not Enough Heat
Low Gas Pressure
•
Verify required gas pressure to heater
Gas Supply – Page 7
Gas Piping – Page 8
Lack of Fresh Air to Heater
•
Adjust tip angle to less than 30 degrees
•
Add ventilation to patio above and below heater
Ventilation – Page 9
Dirty Orifice
•
Clean orifice
Regular Service & Maintenance – Page 9.
Poor Heater Coverage
•
Review Heater Layout and Design
Heater Layout & Design – Page 4
Deterioration of
Front Grill
Tip Angle over 30 degrees
•
Adjust Tip Angle to less than 30 Degrees
Incorrect Mounting – Page 12
Wind hitting heater from below
•
Set up wind break to prevent strong breeze from hitting infrared burner face
directly. Any wind break must not interfere with the safe operation of the
heater
Heater Layout & Design – Page 4
Burner Noise
Dirty Orifice
•
Clean orifice thoroughly or replace if necessary
Regular Service & Maintenance – Page 9
Dirty
Burner
•
Use bottle brush to clean mixer tube of burner
•
Use compressed air to clean ceramic burner ports (max 30 PSI - use safety
glasses)
Cracked Ceramics
•
Replace
infrared
burner
