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51.2V 75AH 3840WH   

SP4875

Sunpal Smart Energy Storage Battery

Problem determination based on: 1) Whether the battery can be turned on.2) If 

battery is turmed on, check the red light is off, fiashing or lighting;3) If the red light is 

off, check whether the battery can be charged/discharged.

Preliminary determination steps:

1) Battery cannot be turned on, switch on the lights 

are all no lighting or flashing. If the battery extemal switch is ON, the RUN light is 

flashing, and the external power supply voltage is51.2vor more, the battery still 

unable to turn on, please contact distributor.

- The battery can be tumed on, but red light is lighting, and cannot be charged or 

discharged, red light is lighting, that means system is abnormal, please check 

values as following.

- Temperature: Above 50C or under-10C, the battery could not work. Solution: to 

move battery to the norma operating temperature range between-10C and 50C.4) 

Current: If current is larger than 100A, battery protection will tur on.Solution: Check 

whether current is too large or not, if it is, to change the settings on power supply 

side.

- High Voltage: If charging voltage above 58.4Vbattery protection will turn 

on.Solution: Check whether voltage is too high or not, if it is, to change the settings 

on power supply side 6) Low Voltage: When the battery discharges to 40V or less, 

battery protection will turn on.Solution: Charge the battery for some time, the red 

light will turn off.Excluding the four points above, if the faulty is still canot be 

located, turm offi battery and repair.

- The battery cannot be charged or discharged1) Cannot be chargedDisconnect 

the power cables measure voltage on power side if the voltage is 56 5-57.6V 

restanthe battery. connect the power cable and try again, if still not work turn off 

batterv and contact distributor.2) Unable to discharge:Disconnect the oower 

cables and measure voltage on battery side. if it is under 40v. please charge the 

battery: if voltage is above 51.2V and still canot discharge, turm off battery and 

contact . Emergency Situations

- Leaking BatteriesIfthe battery pack leaks electrolyte, avoid contact with the leaking 

liquid or gas. If one is exposed to the leaked substance, immediately perfom the 

actions described below Inhalation: Evacuate the contaminated area, and seek 

medical attentionContact with eyes: Rinse eyes with flowing water for 15 minutes, and 

seek medical attention.Contact with skin: Wash the affected area thoroughly with soap 

and water, and seek medicalattention.Ingestion: Induce vomiting, and seek medical 

attention.

- FireNO WATER! Only dry powder fire extinguisher can be used; it possible, move the 

batterv pacf to a safe area before it catches fire.

- Wet Batteriesif the battery pack is wet or submerged in water do not let people 

access it, and then contact or an authorized dealer for technical support.

- Damaged BatteriesDamaged batteries are dangerous and must be handled with 

the utmost care. Thev are not fi for use and may pose a danger to people or property. 

If the battery pack seems to be damaged pack it in its original container, and then 

retum it to or an authorized dealer.NOTEDamaged batteries may leak electrolyte or 

produce flammable gas. If such damage occurs, please contact SUNPAL POWER.

Trouble Shooting Steps

Installation

Schematic Diagram of Solution

Emergency Situations

Put battery modules into cabinet and connect the cables, Put the 
battery into the cabinet, Drive the 4 pcs screws, Connect the 
cables between battery modulesConnect the cables to inverter.

-Power On 

Double check all the power cable and communication 

cable.

- ON / OFF

 Switch on all the battery modules and the green LED 

light below will be on:

- Set ADD 

Set ADD follow ADD instruction, pack 1 will be host, 

others are slaves.

No. 398 Canquan Road, Hefei, Anhui, China.
E: 

info@sunpalpower.com 

  W: 

www.sunpalpower.com

86 551 6586 5992

Sunpal Power Co., LTD

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