10
TROUBLESHOOTING GUIDE
You can solve many common appliance problems easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve the problem before calling for service.
PROBLEM
POSSIBLE CAUSE
Display flashes error code “HH”
The temperature sensor is higher than 89°F / 37°C
Display flashes error code “LL”
The temperature sensor is lower than 32°F / 0°C
Display flashes error code “E0”
Connection failure, wire or component is not properly connected
Display flashes error code “E1”
The temperature sensor has failed
Display flashes error code “E2”
The defrost sensor (coil senor) has failed
Appliance does not operate.
Not plugged in.
The circuit breaker has tripped or there is a blown fuse.
Temperature inside the appliance is too warm.
Temperature is set too high, set the unit to a cooler setting and
allow several hours for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm
air enters the appliance every time the door is opened. Try to
open the door less frequently.
The door is not closed completely.
The door gasket does not seal properly.
Power to the appliance has recently been disconnected for a
period of time. Allow 4 hours for the appliance to cool down.
Temperature inside the appliance is too cold.
Temperature is set too low, Set the unit to a warmer setting and
allow several hours for the temperature to stabilize.
Vibrations.
Check that the appliance is on a level surface.
The appliance is touching the wall. Re-level the appliance or
move it from the wall.
If vibration continues occurs, turn unit off, disconnect power and
contact Sunpentown customer service.
Moisture forms on the inside cabinet walls.
Door is slightly open.
Door is kept open too long, or is opened too frequently.
The door is not sealed properly.
Moisture forms on outside of appliance.
Door is slightly open, cold air from inside the appliance is
meeting the warm moist air from outside.
The door will not close properly.
The appliance is not on a level surface.
The gasket is dirty.
