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Appendix A
Troubleshooting FAQ’s
A1 Communication Issues
I cannot get the Skycut to power on.
•
Make sure the power cable is securely plugged into the adaptor.
•
Make sure the adaptor light is a steady blue light and it is plugged securely into the Skycut.
•
If you still cannot get the Skycut powered on, contact your dealer.
____________________
I cannot power off the Skycut.
•
Press and hold the power button until the light shuts off.
____________________
I cannot get Wi-Fi to work with my Skycut.
•
Set the Skycut close to the router when performing the initial setup presented in
Section 1.12.2
. After
establishing communication, you can test how far the Skycut can be located from your router.
•
In SignMaster
’s
Vinyl Spooler
window, under the
Connection
tab, make sure you have selected
TCP
and entered the same
IP address
you selected during setup
on the Skycut’s control panel:
•
Make sure your computer is connected to the same router as your Skycut.
•
Verify that SignMaster is the selected software on the control panel under
Set>Sys Information
.
____________________
I cannot get USB to work with my Skycut.
•
Unplug/replug the USB cable at both the computer and at the Skycut.
•
In SignMaster
’s
Vinyl Spooler
window, under the
Connection
tab, make sure you see
USB Port
and
the
Status
says
Device Connected.
If not, repeat the instructions in
Section 1.12.1
.
•
Try a different USB port on your computer.
•
Verify that SignMaster is the selected software on the control panel under
Set>Sys Information
.
•
Try a different USB cable.
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