IM-459001
S u n r i s e L i m i t e d W a r r a n t y
11
T r o u b l e s h o o t i n g
IM-459001
10
TROUBLESHOOTING
ONE YEAR LIMITED WARRANTY
Your Hoyer brand hydraulic lifter is warranted to be free of defects in materials and
workmanship for one (1) year after purchase by the original consumer/ owner.
Components included in this warranty are as follows:
1. Lifter structure; base, mast, boom, and suspension cradle or swivel bar
2. Hydraulic pump/ jack (for manual lifters)
3. Electronic control box, hand pendant, actuator, and battery (for power lifters)
ADDITIONAL WARRANTY
All other non-durable components, such as rubber parts, plastic parts and painted sur-
faces, are warranted for 3 months from first consumer purchase. These are subject to
normal wear and replacement.
LIMITATIONS
1. We do not warrant damage due to:
a. Neglect, misuse or improper installation or repair
b. Use of parts or changes not authorized by Sunrise Medical
c. Exceeding the specified weight limit of the lifter
2. This warranty is void if the original lifter serial number tag/label is
removed or altered.
3. This warranty applies in the USA only. Check with your supplier to find out if
international warranties apply.
WHAT WE WILL DO
Our sole liability is to repair or replace covered parts.
This is your only remedy for consequential damages.
WHAT YOU MUST DO
1. Obtain from us, while this warranty is in effect, prior approval for return or
repair of covered parts.
2. Contact Customer Service at 1-800-333-4000 for shipping information.
3. Pay the cost of labor to install or repair parts.
NOTICE TO CONSUMER
There are no other express warranties. To the extent permitted by law, any implied
warranty (including a warranty of merchantability or fitness for a particular purpose) is
limited to:
1. One (1) from the first consumer purchase, and;
2. Repair or replacement of the defective part only.
This warranty gives you certain legal rights. You may also have other rights that vary
from state to state.
Symptom
Handle mounting holes loosening or
enlarging.
Jack lowers with patient suspended.
Jack fails to lift to full height.
Oil leaking from around piston.
Oil leaking around rim of top cap.
Unit will not lower.
Action
• Periodically oil the pivot point.
• Check to make sure the pressure release
knob is completely closed.
• Check valve not sealing. Pump handle
rapidly several times, then open pressure
release knob and pull down on boom.
Repeat two or three times.
• Release cartridge defective– lay jack on
its side. Remove pressure release knob
cartridge and clean or replace.
• Air in oil under ram– pump unit up as far
as it will go. Open pressure release knob
and pull down on boom to lowest posi-
tion. Repeat until lift raises to full height.
• Unit may be low on oil– remove jack
from lift, collapse ram. Remove socket
screw (located on top of top cap) and
put 1oz. of #10 weight hydraulic oil in at
a time until the jack ram moves the
proper distance.
NOTE–
Proper amounts of oil for a jack when com-
pletely empty are 7 3/4 oz. for 12" stroke; 11 1/2 oz.
for 17" stroke; 3 3/4 oz. for 6" stroke; 12 1/2 oz. for
19" stroke.
• Tighten packing nut.
• After use, seal should assume proper
shape. If oil continues to leak, clamp jack
base in vise with unit vertical; remove
top cap and replace quad ring located in
top cap. DO NOT loosen or remove reser-
voir tube from base as this will break seal
around base, causing loss of oil in unit.
• Lay jack on its side. Remove and clean
release cartridge making sure small
holes are cleaned out with pin or small
diameter wire.
• Replace release cartridge.
