1. Check tightness of all fasteners and hardware attachment points.
2. Review all parts for signs of wear. Pay close attention to plastic, vinyl, and fabric
components. Check all straps and cords for stretching and wear.
3. Review metal parts for signs of wear, cracks, bent parts or excessive flexing.
4. Replace or repair any parts showing wear.
THREADED HOLES
Do not force any fasteners. Being gentle, and tightening fasteners evenly will usually correct
any fastener problems.
A.R.T. Group warrants all Whitmyer
Head Support
components in its products to be free of
defects in material and workmanship for one year from purchase date. All metal components
have an extended lifetime warranty against breakage. All covers, foam, cords, plastic parts,
and straps have a 90 day warranty. If any product shall be proven to be defective, such product
shall be repaired or replaced at A.R.T. Group’s option. This warranty does not include any labor
or shipping charges incurred in replacement part installation or repair. A.R.T. Group’s sole
obligation, and your exclu-sive remedy under this warranty shall be limited to such repair and/
or replacement.
For warranty service, please contact our Customer Service Department for a Return
Authorization Number. Please be prepared to provide the purchase information and the nature
of the defect. Do not return products to A.R.T. Group without our prior approval.
Limitations and Exclusions: The foregoing warranty shall not apply to damage caused by
normal wear or to products subjected to negligence, accident, improper operation,
maintenance or storage, commercial or institutional use, products modified without Whitmyer
's
expressed written consent including, but not limited to, modification through any component
without the specific consent of A.R.T. Group, or to a product damaged by circumstances beyond
A.R.T. Group’s control. Such evaluation will be solely determined by A.R.T. Group. This warranty
is extended only to the original purchaser/user of our products.
A.R.T. Group reserves the right
to modify products and product offerings solely at its own discretion and without prior notice.
Whitmyer
Head Support
Product Maintenance
The following suggestions will help ensure safe and successful product use.
FOAM AND COVERS
COVER MAINTENANCE - Whitmyer Biomechanix covers zip on and off for washing. Hand wash
with mild detergent, rinse thoroughly, and air-dry for best results.
COVER REPLACEMENT - We stock replacement covers for all our products. If covers become too
worn or too soiled, replacement is recommended.
FOAM PADS - Foam subject to daily use will wear out and lose a degree of the initial comfort
afforded by the cushions when the pads were new. The foam pads are attached to the system
panels with a hook and loop fastening system, making replacement with our re-foam kits a
simple pro-cess.
MECHANICAL COMPONENTS
We recommend checking all system components on a regular basis. The frequency of these
checks will depend on how rigoriously the product is used. Checking the following items will
ensure safe and functional product use:
Whitmyer Head Supports
Product Warranty
MKT6100 Rev. C
38
