Be in charge
Super B
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11. Warranty and liability
11.1 Upon delivery, the customer is obliged to immediately verify whether the products have
been damaged during transport. The customer must notify Super B of such transport damage
as soon as possible, in any event no later than within three (3) days of delivery, by means of
an accurate, written statement, stating the damage and where possible a photograph.
11.2 If the customer demonstrates that the products do not conform to the agreement, Super
B has the option to repair and/or replace the relevant products by new products when
returned and/or to refund the invoice value, exclusive of any dispatch costs.
11.3 If the customer is a private individual not acting for or on behalf of any company or
business, the customer has the right to return the product to Super B within seven (7) days
of delivery. In this event, goods returned are only accepted if the product and its original
packaging are free of damage, while the dispatch costs for returning the goods shall be at
the customer’s expense.
11.4 Super B shall use its best endeavors to manufacture reliable and safe products and to
deliver these to the customer.
11.5 Super B grants a three-year limited warranty for manufacturing faults. ‘Manufacturing
faults’ do not include damage caused as a result of (a) general tear and wear, (b) short
circuit, (c) overcharging, (d) deep discharging, (e) a wrongful connection to engines and
other devices, (f) any other wrongful use contrary to the user instruction; and (g) any use
contrary to the product specifications of that product.
11.6 Any liability to the customer in any case ends if the customer fails to notify Super B of
the existence of the defect within three (3) days of having discovered the defect, in writing, in
order to enable Super B to investigate this.
11.7 Any liability of Super B for damage suffered by the customer is in any case limited to the
invoice amount of the relevant products. Super B can never be held liable for consequential
damage or losses of profits, unless such damage has been caused by gross negligence or
willful misconduct of Super B.
11.8 To the extent that a court determines that the limitation of liability as meant in clause 11.7
cannot be invoked against a particular claim for damages by the customer, Super B’s liability
for loss of property, damage to property and bodily injury (including death) caused by the
application of those particular Super B products shall in any event be limited to the amount
actually paid out by Super B’s insurance company to Super B in accordance with the insurance
Summary of Contents for Epsilon SB12V1200Wh-M
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