User Guide
2
1. Breakage or Damage During Shipment
The transportation company is fully responsible for all shipping damage and will resolve problems promptly if you handle it
correctly. Please read these instructions carefully.
Examine the contents of all shipping cases. If you find any damage, call your transportation agent at once and have them make a
description on the freight or express bill describing the damage and the number of pieces. Then write us and we will send you the
original bill of lading. Get a claim blank from the express or truck company. Fill the claim form out. Attach the claim blank to the
original bill of lading together with a copy of our invoice. Attach a memo on which you show the value of the damaged goods.
Mail or hand these papers to your local transportation agent. They will process your claim with reasonable promptness.
Please note, we cannot and will not enter claims for damages. If we filed claim here, it would be sent to your local freight agent
for verification and investigation. This time can be saved by your filing the claim directly. Every consignee is on the ground floor
and in contact with the local agent who inspects the damaged goods, and thus, each claim can be given individual attention.
Since our goods are packed to comply with the regulations of all railroad, truck, and express companies, we cannot allow
deduction from any invoice because of any damage, however, be sure to file your claim promptly. Our goods are sold F.O.B.
factory. We take receipt from the transportation company certifying that the goods were delivered to them in good order, and our
responsibility ceases.
It is seldom that any breakage or damage occurs in any of our shipments, and in no case will the customer be out any expense if
they follow the above instructions.
Be sure to keep all damaged goods subject to examination of the truck or express company inspector, who may call on you some
time later. These damaged goods, of course, will belong to them, and they will inform you what to do with them. If you dispose
of these damaged goods, your claim may not be paid.
