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Form 0135J 11/23/2004
Superchips Inc.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Solution: You must return the vehicle back to stock before going to a dealership. In such a
case, the MAX MicroTuner will need to be returned to Superchips to be unlocked. Call
Superchips Customer Service at 407 585-7000 for a Return Authorization number before
shipping.
H: Checksum Error
If the MicroTuner is “VIN locked” to a vehicle and that vehicle has been updated at the
dealership to the same Box Code (identification number) without first using the MAX
MicroTuner to
Return the Vehicle to Stock,
the following messages will be displayed:
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
Solution: Users must return the vehicle back to stock before going to a dealership. In such
a case, the MAX MicroTuner will need to be returned to Superchips to be unlocked. Call
Superchips Customer Service at 407 585-7000 for a Return Authorization number before
shipping.
I. Upload Error
If the MAX MicroTuner cannot detect the ignition is in the on position the following
messages will be displayed:
Problem with
uploading!
Please retry
Call Superchips!
Use Code #E-XX
(XX=a two digit number)
Solution: Make sure Ignition is ON. Retry again. If it still fails, then contact Superchips. The
MAX MicroTuner will need to be returned to Superchips to be unlocked. . Write down the
Code number (#E-XX) and give this to the Superchips customer service representative.
Call Superchips Customer Service at 407 585-7000 for a Return Authorization number
before shipping.
J. Ignition ON Error
If the MAX MicroTuner cannot detect that the ignition is in the ON position, the following
messages will be displayed:
Cannot Detect
Ignition On
Please retry
Call Superchips!
Use Code #E-31
Solution: Make sure Ignition key is turned completely forward in the ON position. Check to
see if pins are pushed out of the diagnostic connector.
Page 16 of 16
Form 0135J 11/23/2004
Superchips Inc.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
K. Communications Error
If the MAX MicroTuner looses communications the following messages will be displayed:
Communications
Error!!!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON. Retry again. If it still fails, then contact Superchips.
The
MAX MicroTuner will need to be returned to Superchip. . Write down the Code number
(#E-XX) and give this to the Superchips customer service representative. Call Superchips
Customer Service at 407 585-7000 for a Return Authorization number before shipping.
L. The MAX MicroTuner did not program same number of files as saved
This is normal. The MAX MicroTuner communicates with all the necessary modules on the
vehicle to gain the information need to correctly operate. It may be necessary to save
additional files that are not programmed for correct tuning.
M. My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of
operation. Your friend’s truck may have different types of vehicle computers in his truck
which may require more or less time to do certain operations.
N. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The
MAX MicroTuner communicates with all the necessary computer modules on the vehicle to
gain the information needed to operate correctly.
O. My friend’s truck has the same engine but is tuned differently, why?
Each vehicle configuration has been optimized for the best tuning. Your friend’s truck may
have different types of vehicle computers, thus requiring different tuning. If you believe this
is incorrect please call Superchips Customer Service at 407 585-7000.
Recovery Procedure
In the event of an error during a programming sequence, the MAX MicroTuner will attempt
to recover the vehicle to the original stock program. It is necessary to follow the screen
prompts, possibly requiring multiple “Ignition OFF” and “Ignition ON” sequences, to
correctly return the vehicle to stock settings.
Error Notification
In the event recovery is successful and you are able to start your vehicle, you may now
attempt to use the MAX MicroTuner to program your vehicle again. Follow the on-
screen prompts. If recovery is unsuccessful, or for any reason the MAX MicroTuner fails
to complete its programming cycle, an error message will be displayed on the unit.
Please make note of the message displayed and contact Superchips Customer Service.
If you need assistance please contact your local dealer or call Superchips Customer
Service at (407) 585-7000, M-F 8:00 AM till 5:00 PM. EST.
