3-2
A1SAM/A1SRM Series Motherboard User’s Manual
2. Use the speaker to determine if any beep codes exist. (Refer to Appendix A for
details on beep codes.)
3. Remove all memory modules and turn on the system. (If the alarm is on, check
the specifications of memory modules, reset the memory or try a different one.)
Memory Errors (w/Video On but POST unable to complete)
1. Make sure that the DIMM modules are properly installed and fully seated in
the slots.
2. It is required that you use the memory modules of the same type and speed for
all DIMMs in the system. Do not use memory modules of different sizes, different
speeds, nor different types on the same motherboard.
3. Check for bad DIMM modules or slots by swapping modules between slots to
see if you can locate the faulty ones.
4. Check the switch of 115V/230V power supply.
Losing the System’s Setup Configuration
1. Please be sure to use a high quality power supply. A poor quality power supply
may cause the system to lose CMOS setup information. Refer to Section 1-6
for details on recommended power supplies.
2. The battery on your motherboard may be old. Check to verify that it still sup-
plies ~3VDC. If it does not, replace it with a new one.
3.
If the above steps do not fix the Setup Configuration problem, contact your
vendor for repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please make sure that you have followed all
the steps listed below. Also, Note that as a motherboard manufacturer, Supermicro
does not sell directly to end users, so it is best to first check with your distributor or
reseller for troubleshooting services. They should know of any possible problem(s)
with the specific system configuration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website (
http://
www.supermicro.com/support/faqs/
) before contacting Technical Support.
