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KeyAdvantage User Manual
KeyAdvantage Software Error Messages
Table 1
lists some of the most common KeyAdvantage software error messages and their causes.
Table 1. KeyAdvantage Software Error Messages
Error message
Logged Emailed Type
Possible cause
Unable to connect to the
KeyAdvantage database at
<ip_address>.
Yes
No
Message box
•
KeyAdvantage database server is down.
•
KeyAdvantage database server is
unreachable.
•
Authentication failure causes an error
while logging on to the database.
Error connecting to
database while trying to
import records.
Yes
Yes
Log file
•
KeyAdvantage database server is down.
•
KeyAdvantage database server is
unreachable.
•
Authentication failure causes an error
while logging on to the database.
Service failed to start.
Please review log file for
details.
Yes
No
Message box
Internal unexpected error in the service.
Call customer support.
Service failed to stop.
Please review log file for
details.
Yes
No
Message box
Internal unexpected error in the service.
Call customer support.
Service communication
error. Please see log file for
details.
Yes
No
Message box
An error in the application GUI. Attempt
to restart the application. If the problem
persists, contact customer support.
Internal error. Please
contact customer support.
Yes
Yes
Message box
Internal application failure.
The file provided does not
include a valid profile.
Yes
No
Message box
Attempting to import a file not exported by
the tool, or a file that is corrupt.
The service shut down
unexpectedly.
Yes
Yes
Log file/
message box
Internal error in the service.
Invalid DMS inventory file.
Yes
No
Log file
The DMS exported file is corrupt.
Unable to add task. Please
verify that the file path
specified is accessible by
the KeyAdvantage DMS
system service.
No
No
Message box
Cannot map directly to a network drive.
You must enter the entire file path.
KeyPad Troubleshooting
The KeyPad becomes inoperable if the KeyPad is removed from the programming base before being properly
disconnected. To fix a KeyPad that has become inoperable because of this, reprogram the KeyPad using the
programming base.
Table 2 shows the error messages and their associated codes that appear on the KeyPad. Error codes are
composed of two elements. The first two digits define the error, the last two digits show the number of times that
the error has occurred. For example, error code
A102
would mean that the error
A1
has occurred twice.
Summary of Contents for KeyAdvantage
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