68
Appendix A
Troubleshooting
KeyPad Error Messages
Table 2
lists some of the most common KeyPad error messages and their causes.
Table 2. KeyPad Error Messages
KeyPad error message
Error code
Resolution
Box Battery Low
3Fxx
Replace KeyBox
Clock Error Reprogram Key
F1xx, F3xx
Place KeyPad on programming base and check
in or out
Communication Error
01xx, 02xx, 03xx
Shield IR ports from light and try again
Incorrect Pin
E7xx
Reenter PIN code
Incorrect Update Code
2Dxx
Reprogram KeyPad and/or KeyBox
Incorrect Update Code
3Dxx
Reenter update code
Key Battery Low
35xx
Change KeyPad batteries
Keypad Expired Check Out Key
F6xx, 27xx
Place KeyPad on programming base and check
in or out
No Box Found
F4xx
Realign the KeyPad with the IR port on the
KeyBox
No KeyBox Reads In Memory
F2xx
Read a KeyBox
Not Authorized
26xx, 28xx, 2Axx,
42xx, 43xx, 76xx,
78xx, 79xx, E8xx,
ECxx, 7Fxx
Place KeyPad on programming base and check
in or out
Not Authorized
4Axx, 46xx, 7Exx
Reprogram KeyPad and/or KeyBox
Not Authorized
7Dxx
Reenter update code
Not Authorized
F5xx
Maximum number of KeyBox accesses reached.
Place on programming base and reprogram with
increased number of accesses allowed
Not Authorized
49xx
Remove the KeyPad serial number from the
KeyBox lockout list
Not Authorized
41xx, 74xx, 75xx
Wait 15 minutes and try again
Not Authorized
6Cxx, 7Cxx, 80xx
Replace KeyBox
Not Authorized
71xx, 7Bxx
Reenter PIN code and try again
Not Authorized
7Axx
Open KeyBox during valid access hours
Not Authorized
29xx, 2Bxx, 2Cxx,
44xx, 45xx, 6Axx,
6Bxx
Contact Supra Support
Program Error Reprogram Key
F0xx
Place KeyPad on programming base and check
in or out
Security Lockout Key Disabled
EExx
Place KeyPad on programming base and check
in or out
Unsuccessful
E9xx, EAxx, EBxx,
Edxx, EFxx
Place KeyPad on programming base and check
in or out
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