41
WARRANTY
SUPREME FIREPLACES INC. warrants that the factory-built fireplaces, fireplace inserts, and stoves will be
free from defects in material and workmanship, under normal use and service, for a period of
ten (10) years
from the date of purchase.
This warranty is only intended for the original retail purchaser and is non-transferable, given that the product
was purchased from SUPREME FIREPLACES INC. or one of its authorized dealers. This warranty is
conditional upon correct installation and intended use of the products and does not cover damages caused by
misuse. This warranty shall be void if the fireplace, fireplace insert or wood stove is not installed by an
authorized qualified technician in accordance with the installation instructions in the manual provided with this
product. The installation must meet local and national building codes.
DESCRIPTION
COVERAGE
LABOUR
Patented combustion air control, chimney sweeping cap,
door handle (breakage only), door latch assembly, podium
structure of wood stove series, legs of wood stove series,
circulating chamber of fireplace insert series, bimetallic
strip of combustion air control, removable ash lip, surround
structure, cold hand key, wall intake and outtake grilles of
gravity kit
10 years
2 years
Baffle (excluding bypass mechanism), bottom plate,
stainless steel components, cast iron panel, firebox
soapstone slab, exterior door frame, liner adaptor of
Fusion series
5 years
2 years
Painted and plated parts, door gasket
2 years
1 year
Electrical components
2 years
90 days
Glass panel (thermal breakage only)
90 days
90 days
Please register your SUPREME product online at
https://supremem.com/warranty.php
full warranty coverage. Prior to contacting your dealer, have the following information available for
warranty claim processing:
•
Customer information (name, telephone number, and address)
•
Proof of purchase
•
Model name and serial number (see Section 2.7)
•
Detailed description of defected component
•
Pictures (minimum of three)
•
Videos of the issues
In the case of a return for repair or replacement, it is the responsibility of the customer to
adequately package the component/unit to prevent further damage during transport. Items sent to
SUPREME FIREPLACES INC. without an open warranty claim will be returned to the sender.
Summary of Contents for 38SF
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