SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to
meet the applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill
the performance requirements that were published in the product specification literature, or in accordance with samples
provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident,
negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not
supplied by it.
10.3 Limitations of Warranty, Damages and Liability
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES,
CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL
OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY,
RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED,
AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR
INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any contro-
versy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of
the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction
thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such
provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the
remaining provisions hereof.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
48346 Milmont Drive
Fremont, California 94538, USA
888.365.6283
www.surecall.com
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties
of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agree-
ment with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to
omissions or errors. The information and specifications in this document are subject to change without notice.
© 2018. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com
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Warranty
CHAPTER 10: WARRANTY
Activate your product warranty at www.surecall.com
For questions regarding your warranty, contact a SureCall representative at 1-888-365-6283 or email
support@surecall.com.
10.1 Warranty Periods
Your warranty includes the following periods:
• Three-Year Product Warranty: SureCall products are covered under a three-year product warranty from the date of
purchase. This protects the customer from any defects or problems the product may have that are solely the fault of
SureCall. Incorrect installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue
the customer a working replacement. All returned packages should contain all products distributed.
• Five-Year Extended Product Warranty: A five year warranty is available for purchase on any products sold by SureCall. A
five-year warranty must be obtained at the time of purchase. This warranty adds an additional two years to the three year
warranty we provide. All regulations still apply.
10.2 Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.
Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufac-
tured before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packag-
ing with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly
on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at
1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping
container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the
signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition
to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman-
ship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s
option, to repair or replace any product or part thereof which was purchased up to
THREE YEARS after May 1, 2014 or TWO
YEARS for products purchased before May 1, 2014,
as determined by examination by SureCall, prove defective in material
and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product
by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right
to make changes in any of its products without incurring any obligation to make the same changes on previously delivered
products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
Warranty
