Surna 1-18-01, Operating And Maintenance Manual

Equipment manufactured by Surna (“Company”), the 
warranty shall exist for a period of twelve (12) months 
from initial start-up or eighteen (18) months from date 
of shipment, whichever period is shorter, against failure 
due to defects in material and/or manufacturing and 
warranted to the capacities and ratings set forth in 
Company’s catalogs and bulletins (“Warranty”). 
 
Equipment, material, and/or parts that are not 
manufactured by Company are not warranted by 
Company and carry such warranties as may be extended 
by the respective manufacturer. 
 
Exclusions from this Warranty include damage or failure 
arising from: wear and tear; corrosion, erosion, 
deterioration; modifications made by others to the 
Equipment; repairs or alterations by a party other than 
Company that adversely affect the stability or reliability 
of the Equipment; vandalism; neglect; accident; adverse 
weather or environmental conditions; abuse or improper 
use; improper installation; commissioning by a party 
other than Company; unusual physical, electrical or 
mechanical stress; lack of proper startup or maintenance 
as recommended by Company; operation with any 
accessory, equipment or part not specifically approved 
by Company; and/or refrigerant not recommended or 
supplied by Company.  
 
Company shall not be obligated to pay for the cost of 
lost refrigerant or lost product or any other direct, 
indirect, or consequential damages. Company’s 
obligations and liabilities under this Warranty are limited 
to furnishing replacement equipment or parts, at its 
option, FCA (Incoterms 2000) factory or warehouse 
(f.o.b. factory or warehouse for US domestic purposes) at 
Company-designated shipping point, freight allowed to 

Company’s warranty agent’s stock location, for all 
non-conforming Company manufactured Equipment 
which have been returned by Customer to Company.  
 
Returns must have prior written approval by Company 
and are subject to restocking and replacement charges 
where applicable. 
 
No warranty liability whatsoever shall attach to Company 
until Customer’s complete order has been paid for in full 
and Company’s liability under this Warranty shall be 
limited to the purchase price of the Equipment shown to 
be defective.  
 
Additional warranty and service protection is available 
on an extra-cost basis and must be in writing and 
agreed to by an authorized signatory of the Company. 
 
The warranty excludes: (a) labor, transportation and 
related costs incurred by the Dealer or Customer; (b) 
re-installation costs of repaired equipment; (c) re-
installation costs of replacement equipment; (d) removal 
costs of equipment; (e) consequential damages of any 
kind; and, (f) reimbursement for loss caused by 
interruption of service. 
 
EQUIPMENT MANUFACTURED BY COMPANY THAT 
INCLUDES A REQUIRED START-UP AND SOLD IN 
NORTH AMERICA WILL NOT BE WARRANTED BY 
COMPANY UNLESS COMPANY OR ITS AUTHORIZED 
AGENT PERFORMS THE EQUIPMENT STARTUP.

WARRANTY 

INFORMATION

8