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Warranty Information
Thank you for choosing the Surna Chiller System.
Because your chiller is built with
leading technologies and the highest quality
components, with proper care and
maintenance, it will provide you with years of
worry-free service. Please examine the unit upon
arrival to be sure there is no damage as a result
of shipping. If shipping damage has occurred,
please note the damage on the receiving slip,
and contact Surna immediately.
If you are missing parts or believe that you have
a warranty issue, DO NOT return this item to the
store of purchase. You must contact Surna at
303-993-5271 for troubleshooting and service
instructions.
Limited Warranty
A 90-day all-inclusive warranty for: parts, labor,
and shipping (including refrigerant). Choice of
repair facility and technician is at the discretion
of Surna.
A 1-year warranty on any defective part is also
provided (including refrigerant). Choice of repair
facility and technician is at the discretion of the
chiller’s owner, although Surna is happy to assist
with locating a technician. If Surna chooses the
technician, limited labor coverage may apply.
A 5-year warranty is provided for standard
compressors (excluding refrigerant and labor).
Choice of repair facility and technician is at the
discretion of the chiller’s owner, although Surna is
happy to assist with locating a technician.
A 10-year warranty is provided for high efficiency
compressors (excluding refrigerant and labor).
Choice of repair facility and technician is at the
discretion of the chiller’s owner, although Surna is
happy to assist with locating a technician.
Note: Extended warranty for parts, labor and
shipping are available for purchase for a nominal
fee. Contact Surna within 15 days of your chiller’s
arrival if you would like to purchase an extended
warranty.
Limitation of Liability
To the extent allowable under applicable law,
Surna’s liability for consequential and incidental
damages is expressly disclaimed. Surna’s liability
in all events is limited to and shall not exceed the
cost of repair. Shipping damage is not covered
under warranty. In the event that the item(s)
arrive with shipping damage, Surna will assist with
the repair or replacement of the damaged item
ONLY if the damage is noted on the delivery
receipt.
Warranty Disclaimer
Surna provides product information in this
literature for the sole purpose of identification,
and does not state or imply that the products are
merchantable, or fit for a particular purpose, or
that the products will conform to the descriptions.
Product Suitability
Many jurisdictions have codes and regulations
governing sales, construction, installation, and/
or use of products for certain purposes, which
may vary from those in neighboring areas. While
Surna attempts to ensure that its products
comply with such codes, it cannot guarantee
compliance, and cannot be responsible for how
the product is installed or used. Before purchase
and use of a product, review the product
applications, and all applicable national and
local codes and be sure that the product,
installation and use will comply with them.
