Sutron Corporation X-Link Operations & Maintenance Manual, Rev 1.63 5/24/2016 pg. 184
20.
Appendix B – Sutron
Customer Service Policy
Dear Customer:
Thank you for making the important decision to purchase Sutron equipment. All Sutron
equipment is manufactured and tested to the highest quality standards as set by Sutron’s Quality
Assurance Department. Our Customer Service Representatives have years of experience with
equipment, systems, and services. They are electronic technicians with field and applications
experience, not just with a technical background.
Customer Phone Support
Customer Service Representatives routinely handle a wide variety of questions every day. If
questions arise, please feel free to contact me or one of the Customer Service Representatives.
We are available from 8:00 am to 5:00 pm Monday through Friday and will be happy to take your
call.
We can answer most sensor and interface questions on the first call. If we cannot quickly answer
a question on an interface, we will work with you until we find a solution.
Sometimes a problem is application related. Although we pride ourselves on handling 95% of
application related questions over the phone, we maintain constant contact with our Integrated
Systems Division and Engineering Division for additional assistance.
Introductory Training
Training is an important part of the Sutron Customer Service philosophy. The Sutron training
policy is simple---If you buy Sutron equipment, you get Sutron training! Without the proper
training, you cannot take advantage of the benefits and advantages that Sutron equipment
provides. We often supply on-site introductory training at your facility for no charge. You provide
the classroom, students, equipment, and coffee---we'll provide the instructor.
On-Site Visits
Of course not all problems can be fixed over the phone. Sometimes a customer needs an on-site
technician to identify site related problems or troubleshoot a network. Sutron can provide these
services at a reasonable cost. Call for details. If you would like to learn more about Sutron
products email
sales@sutron.com
Thanks again for your order,
Paul Delisi
Customer Service Manager
Sutron Corporation
