Power Assisted Steering System: 6C-9
Information Gathering
To properly diagnose a malfunction, one must not make guesses or assumptions about the circumstances that caused
it. Proper diagnosis and repair require duplicating the situation in which the malfunction occurred. If a diagnosis is
made without duplicating the malfunction, even an experienced service technician may make a misdiagnosis and not
perform the servicing procedure correctly, resulting in the malfunction not being repaired. Therefore, in order to
properly diagnose and repair the vehicle, the customer must be questioned about the conditions at the time that the
malfunction occurred making “Information gathering” very important. In order that the information obtained from the
customer to be used as a reference during troubleshooting, it is necessary to ask certain important questions
concerning the malfunction. Therefore, a questionnaire has been created to improve the information-gathering
procedure.
EXAMPLE: CUSTOMER PROBLEM INSPECTION FORM
NOTE
This form is a standard sample. The form should be modified according to conditions and
characteristic of each market.
Pre-diagnosis Inspection
B931H26304002
The mechanical of the steering system should be
inspected prior to performing any electrical checks.
These inspections may find problems that the EPS could
not detect; thus, shortening repair time.
Tire
Tire type
Tire type
Front: DUNLOP KT411
Rear: DUNLOP KT415
Tire pressure
Refer to
“Tire Inspection: in Section 0B”
.
CAUTION
!
The standard tire fitted on this vehicle is
AT25 x 8 –12
for front and AT25 x 10 –12
for rear. The use of tires other than those
specified may cause instability. It is highly
recommended to use a SUZUKI Genuine Tire.
Customer’s name:
Date of issue:
Model:
Date Reg.
VIN:
Date of problem:
Mileage:
Problem Symptoms
Handlebars feels heavy
Vehicle pulls to one side during straight driving
Poor recovery from turns
Too much play in steering
Abnormal noise while vehicle is running: from motor,
other
Other
Frequency of Occurrence
Continuous/Intermittent ( times a day, a month)/other
Vehicle at stop & ignition switch ON:
When starting: at initial start only/at every start/Other
Vehicle speed while:
while accelerating/while decelerating/at stop/
while turning/while running at constant speed/
other
Road surface condition:
Paved road/rough road/snow-covered
road/other
Chain equipment:
Weather:
fair/cloudy/rain/snow/other
Temperature:
°F ( °C)
First check: Normal code/malfunction code ( )
Second check after driving test: Normal code/malfunction code ( )
Conditions for Occurrence
of Problem
Environmental Condition
DTC
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
I931H1630009-03
Summary of Contents for 2009 LT-A500XP
Page 2: ......
Page 4: ......
Page 14: ...00 9 Precautions ...
Page 224: ...1E 3 Engine Lubrication System EXHAUST SIDE INTAKE SIDE I931H1150003 02 ...
Page 304: ...1K 4 Exhaust System ...
Page 346: ...2D 5 Wheels and Tires ...
Page 438: ...3D 26 Propeller Shafts ...
Page 482: ...4D 6 Parking Brake ...
Page 512: ...5A 28 Automatic Transmission ...
Page 624: ...Prepared by December 2008 Part No 99500 44080 03E Printed in U S A 624 ...
