Q U IC K USE R G UI DE
Polycom VVX411 Call Centre
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
Issue 2
If you know the extension number of the phone that is ringing,
press
MORE
twice, press
PICKUP,
enter the extension number
and press #.
Alternatively, if you have people programmed onto your screen,
press the green flashing light next to the person’s name when
someone is calling them, and you will pick up this call.
If you are in a pickup group with the phone that is ringing, press
MORE
twice, then
GRPICKUP
to get the longest ringing caller in
your group.
Dial 1
st
party, press
MORE
then
CONFRNC
in screen. This will
put the caller on hold and allow you to invite the 3
rd
party. Dial
3
rd
party and invite them into your conversation.
If they are happy to join,
press MORE
and then press
CONFRNC
again to connect the call.
Press
FORWARD
in screen. Highlight when you want to forward
your calls e.g. Always, No Answer or Busy, and press
SELECT
in
screen.
Enter the number you want to forward your calls to (e.g. 500 if
forwarding to voicemail) and press
ENABLE
.
To cancel a forward, repeat process above, and select
DISABLE
.
To manually record a conversation press *1 during the call, and
the recording will begin from the start of the call. To pause the
recording, press *3 and to resume the recording press *7.
Please ensure you inform your administrator if you record a call,
as you will only have a finite amount of storage.
Basic Call Handling
Make an internal call: Dial extension number or press the button
next to the name of the person you want to call, or search the
directory by clicking
MORE
then
DIRECTORY
(see Directory sec-
tion for further help).
Make an external call: Dial the number you require.
YOU DO NOT
NEED ‘9’ FOR AN EXTERNAL LINE.
Receive a call: Lift receiver or press
ANSWER
in the screen.
Hold a call: Press to hold a caller. Press the same key again
to retrieve the caller.
Announced
–
press
TRANSFER
key , dial number, announce
caller and press
TRANSFER
key again.
Alternatively, if you have names on your screen, press
TRANSFER
key then press
LINES,
then press the button next to the name of
the person you want to transfer to, announce caller and press
TRANSFER
key again.
Blind
–
press
TRANSFER
key, dial number and press
TRANSFER
key again when you hear a ringing tone.
Alternatively, if you have names on your screen, press
TRANSFER
key then press
LINES,
then press the button next to the name of
the person you want to transfer to, and press
TRANSFER
key
again when you hear a ringing tone.
If the extension is busy or no one picks up the call, press
CANCEL
in the screen to return to caller.
If the extension answers but can’t take the transfer, press
CAN-
CEL
in the screen to return to caller.
If the extension rejects the call, press
RESUME
in the screen to
return to the caller.
You will see the number of missed calls that have been present-
ed to your handset in the top right-hand side of the screen.
Clicking either the down navigation key or the
REDIAL
key, then
the left button, will remove this.
To view a list of your missed calls press the down navigation key.
To view a list of your outbound calls, press the right navigation
key. To view a list of your inbound calls, press the left navigation
key.
You can view a combined list by pressing the
REDIAL
key.
Transfer A Call
Retrieve A Call
(if transfer is not successful)
Call History
Pickup Calls
3-Way Conference Call
Call Forward
Call Recording
(this is a licenced feature)
Support Desk: 01392330033
supportdesk@swcomms.co.uk
Customer Service: 01392315315
customer.service@swcomms.co.uk
