8
9. Should you have an enquiry or require
assistance with a problem, we hope that this
guide will be of assistance to you.
10. In addition to the exclusions above, in years
2 and 3 of the SuperSure Warranty Period,
Swift Group Limited shall not be liable under
this Warranty for any defects related to:
• Factory fitted leisure battery after 12 months
of date of purchase
11. Swift shall also not be liable under the
SuperSure, and Body Shell Warranties if the
campervan has been neglected, misused,
modified or used for hire or reward or if
the identification marks (chassis/VIN
numbers) have been removed or defaced.
The campervan will be deemed to have
been neglected if it has not been serviced
and maintained as stated in this handbook
or any repairs being identified as necessary
at an Annual Service or by a Swift Group
Service Centre have not been carried out in a
reasonable time.
You have legal rights under UK law governing
the sale of consumer goods. This Warranty
does not affect your legal rights.
The name and address of the Warranty provider
is:
Swift Group Limited, Dunswell Road,
Cottingham, East Yorkshire, HU16 4JX
To make a claim under this Warranty, contact
the Swift Group Dealer which supplied your
campervan. Alternatively, details of your
nearest authorised Swift Group Campervan
Dealer can be obtained by contacting the Swift
Group Customer Service Department on 01482
875740, or enquiring on the website www.
swiftgroup.co.uk
Change of Ownership
You can transfer the remainder of any three year
‘Supersure warranty’ and the three year ‘Body
shell’ warranty, details of how to do this can be
found at the rear of this handbook.
1.2 Swift Connect Direct
You have access to an online system which is for
all Swift models. A password will be issued to
you, to enable you to interact with us.
To access the system, called ‘Swift Connect
Direct’, your initial log in details will be emailed
to you once your supplying dealer has registered
your ownership with us.
Please log in and create your own profile.
Should you have issues with accessing Swift
Connect Direct, please contact our Customer
Services Team.
What to do if you Require Assistance
Should you have an enquiry or require
assistance with a problem, we hope that this
guide will be of assistance to you.
Please follow these steps:
1. Check the Owners Handbook, paying
particular attention to the fault finding advice
at the back of the book.
2. Contact your supplying dealer for assistance.
If you need to contact Swift Group Limited,
please be aware of the following:
1. When contacting Swift Group, please quote
your name, postcode and VIN (Vehicle
Identification Number). This can be found at
the bottom of the front windscreen and on
the left hand side front door pillar.
2. In most instances, the Customer Service
Team will involve your dealer in resolving the
issue you are experiencing.
3. Check our website www.swiftgroup.co.uk
and enter the help and advice section which
provides answers to frequently asked
questions and how to contact us.
4. If you are contacting the company by email,
letter or fax, the Customer Service Team will
respond to you within five working days from
the date of receiving the correspondence.
5. Please be aware that Swift Group Limited
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.
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Summary of Contents for MONZA CAMPERVAN 2022
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