7
VII. Warranty information and customer support
Our microscopes are manufactured to meet ISO 9001 standards. Swift warranties are
as follows:
●
Five (5) Year Warranty for Microscopes: Microscopes come with a five (5) year
warranty against manufacturing defects. Does not cover normal wear, routine
maintenance, add-on accessories, damage resulting from repair by unauthorized
parties, accident, alteration, shipping, misuse or abuse is not covered.
●
One (1) Year Warranty for Electrical and Video components. Does not cover light
bulbs, batteries, fuses, or electrical cords.
All warranties start from the original date of purchase. Swift provides the repair or
replacement of warrantied parts for free, including labor, during the warranty period.
Proof of original purchase is required. Buyers are responsible for shipping to and from
our warehouse for warranty services. The warranty does not cover damages resulting
from normal wear and tear, abuse, or unauthorized repairs.
*For customers living outside the United States, Swift Optical Instruments, Inc. will
provide standard warranty service. Both inbound and outbound shipping costs
(including duties and taxes) is the responsibility of the consumer.
For more information or to submit a repair request, please contact our Customer
Support department:
North America
Tel: (+1) 877-967-9438, option 1 (USA)
Email: customersupport@swiftoptical.com
Europe
Tel: (+44) 208-638-8819 (UK)
Email: customersupport@swiftoptical.com
*In order to serve Europe customers efficiently, we recommend to call the hotline during
working hours 8 AM
–
4 PM (London Time).
VIII. Manual and software downloads
Please visit www.swiftoptical.com for online download of instruction manuals and
relevant software (Manuals are downloadable
in the product details page under “Swift
Basics” products and Software are downloadable under “Support” menu)
.
