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Troubleshooting / FAQ

Q:  What happens when there is a power outage?

A:  Even though the Droplet is an electronic device, it is unlikely to be damaged 

during a power outage. Check the RGB LED header that indicates the status of key 

functions as soon as the power is back on.

Q:  The LED Header indicates that there is no power. What should I do?

A:  Check the power point first. Check whether the micro USB connector has become 

dislodged from the Droplet.

Q:  The LED header indicates the inverter is not connected. What should I do?

A:  Check whether the inverter is switched on. Check the connection between the 

inverter and the Droplet.

Summary of Contents for Droplet

Page 1: ...ters and transmits data to the SwitchDin cloud via the internet The Droplet connects to the internet via 1 a wired Ethernet connection to an internet router or 2 via a Wifi connection to an internet router or 3 via a USB 3G 4G modem dongle Do not open the Droplet Ethernet Port 4 x USB Ports Power Micro USB Status Indicators ...

Page 2: ...let Step 1 Preparation Qty Item 1 SwitchDin Droplet 1 Micro USB Power Supply 1 USB adaptor for your inverter optional Inspection Check that all parts are as per packing list Check for signs of physical damage If any parts are missing or visibly damaged please contact SwitchDin prior to installation Packing List ...

Page 3: ...tors Ethernet port is for connection to internet router It is not for connecting to inverters batteries or power meters Note These are general guidelines only Please contact SwitchDin for detailed instructions for connecting your specific equipment Droplet Inverter USB RS485 USB Ethernet USB USB Wifi Bluetooth Wifi Bluetooth Droplet Battery USB RS485 USB Ethernet USB USB Droplet Power meter USB RS485...

Page 4: ...om the Google Play or iOS App store and follow the instructions 3G 4G Modem Dongle optional Insert a dongle into a spare USB port on the Droplet The modem must be configured to connect to the mobile network automatically Important For dongles not purchased directly from SwitchDin please enquire to confirm compatibility Connect the Droplet to an internet modem using a standard Ethernet cable ...

Page 5: ... Five LEDs status indicators are visible through the Droplet front panel cover Indication Red Green Blue PWR Power N A Power N A WiFi WiFi No WiFi WiFi connected Weak WiFi signal iNet Internet No internet Internet connected Configure via SwitchDin app SDin SwitchDin comms Cannot see SwitchDin Connected to SwitchDin N A Devs Devices attached No devices Devices detected N A ...

Page 6: ...lling the Droplet Setup app SwitchDin s installer app may be used to configure the Droplet to connect to SwitchDin via Wifi The app is available by searching for SwitchDin in the Apple iOS App Store or the Google Play store ...

Page 7: ...the status of key functions as soon as the power is back on Q The LED Header indicates that there is no power What should I do A Check the power point first Check whether the micro USB connector has become dislodged from the Droplet Q The LED header indicates the inverter is not connected What should I do A Check whether the inverter is switched on Check the connection between the inverter and the ...

Page 8: ...and free of charge to the customer repair replace the product or refund the purchase price paid Opening the Droplet or connecting unapproved devices or installation other than as directed by SwitchDin will void warranty Droplets must be continuously connected with StormCloud via a permanent internet connection to maintain warranty General enquiries info switchdin com Warranty claims support suppor...

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