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Troubleshooting
1. Clearing a Jam. If paper is not inserted properly into the shredder, or if the sheet capacity is exceeded, a
jam may result. Move the switch to the REVERSE (<<) position, and remove the excess paper from the top
and pull it out. TO PREVENT ANY INJURIES, DO NOT PLACE YOUR HANDS NEAR THE FEED OPENING. Once
the paper is cleared, normal shredding operation can resume. If the shredder jams while in reverse, press
the switch to the AUTO position and let shredder run to clear the jammed paper. If jam does not clear, slide
the switch back and forth between the REV and AUTO until the jam is cleared. If the jam cannot be cleared
following this procedure, unplug the unit and carefully remove the jammed paper manually.
2. Overheating. If your shredder overheats, the unit will automatically shut off and all functions will cease in
order to protect the motor. Turn off and unplug the shredder from the outlet. Allow enough time for the
motor to cool down. The shredder will not resume normal function until the temperature of the motor
cools down to a safe temperature. Once cool, plug the shredder back into the outlet, turn the unit back on
and resume normal operation. Empty waste bin to avoid overloading the bin and damaging the cutting
mechanism.
3. Bin Full Function. Some shredders are equipped with a mechanical or optical Bin Full sensor. When the bin
becomes full, the shredder will cease operation. Empty bin to resume operation.
4. Emptying Waste Bin. Always turn the shredder off and unplug the power cord from the AC outlet before
cleaning it, moving it, or emptying the waste bin. Always keep waste bin emptied so that the shredder’s
output is not impeded. Never let the waste bin get full. This will lead to shredded material being pulled
back up into the shredder and cause jams.
5. Staples and Paperclips. Although our shredders are safe to shred the occasional standard staple, you
should remove them if possible. Also, industrial or non-standard, large size staples must be removed.
Paperclips should not be shredded at any time, as they significantly reduce the life of the shredder.
Please remove staples and paperclips from paper before shredding.
How to Maintain Your Shredder
Maintain your shredder with Swordfish GoECOlife™ Shredder Lubricant Sheets
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Prolongs the life of your shredder
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Ensures maximum performance
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Maintains the specified sheet capacity
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Reduces shredding noise & jamming
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Keeps warranty coverage intact
Directions for use:
Empty the waste bin. Switch the shredder to AUTO and feed one lubrication sheet directly into the feed
slot. Once the sheet has completely shredded, run the shredder in REVERSE for approximately 10 seconds to
complete lubrication.
