Symantec Fax Sharing, User Manual

Page 1: ...Fax Sharing User s Guide February 2000 ...

Page 2: ...essage via a facsimile machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual Trademarks Symantec the Sym...

Page 3: ...on a Host Computer 12 Enabling the Fax Sharing Host Feature 12 Installing the Fax Sharing Client Automatically 14 Copying the Installation Files to a Network Drive 16 Creating an InstallShield Silent Response File 17 Creating an Installation Script 18 Starting the Scripted Installation 19 Troubleshooting the Scripted Installation 20 Installing the Fax Sharing Client Manually 21 Modifying Fax Shari...

Page 4: ...Contents iv ...

Page 5: ... messages using a modem on another computer your computer is a Fax Sharing Client station If you and others in your office are sending and receiving faxes using the modem or device on your computer your computer is a Fax Sharing Host station This document describes how to use WinFax with the Fax Sharing feature Topics in this document include Q information about using this document and the WinFax ...

Page 6: ...he Help Topics dialog is the main entry into the WinFax online help and contains links to both feature overviews and instructions for the most commonly used features To open the Help Topics dialog 1 In Message Manager click WinFax PRO Help Topics on the Help menu The Help Topics dialog appears 2 Select the help options you want to use Note For more information about the Fax Sharing feature look up...

Page 7: ...r the element Documentation Feedback Symantec is interested in your suggestions for improving both the print and the online documentation for WinFax We are interested in knowing what works and what needs improvement Did you find errors omissions or confusing information Tell us if you found information too difficult to find Tell us where you looked for information and where you looked first Your f...

Page 8: ...f you do not have a modem or device installed on your computer you can still send and receive messages by setting up your computer as a Fax Sharing Client station and using the modem or device attached to the Fax Sharing Host station on your network The Fax Sharing Host station is the messaging center for all Fax Sharing Clients on your network Using Fax Sharing Client you can select the documents...

Page 9: ...files to the Fax Sharing Host s Outbox Step 3 The Fax Sharing Host sends your fax when the host modem or device is available If you scheduled your fax the Fax Sharing Host waits until that time Step 4 Your fax is received on the destination fax device Client Host with modem or device Destination Sending Faxes Step 4 View and print your fax using your Fax Sharing Client Receiving Faxes Receive Log ...

Page 10: ... or device and is set up for Fax Sharing with the Fax Sharing Host The WinFax PRO Program Group The table below describes the items included in the WinFax PRO program group More information on using these items is provided in the online help and the WinFax PRO User s Guide Icon Program Controller Use the Controller to receive faxes at all times even when Message Manager is not running to monitor c...

Page 11: ...tarts To exit Message Manager On the File menu click Exit To start Program Setup Click the Windows Start button point to Programs point to Symantec WinFax and then click Program Setup Program Setup starts To exit Program Setup On the Program Setup dialog click Close Installing WinFax for Fax Sharing Administrators Only You can install WinFax on one or more computers depending on the type of licens...

Page 12: ... have administrative privileges To install WinFax on a host computer 1 Insert the WinFax installation CD into the CD ROM drive 2 Click the Windows Start button and then click Run The Run dialog appears 3 In the Open field type drive and path SETUP EXE where drive and path is the CD ROM drive containing the WinFax installation CD or the location of the WinFax installation files on the network 4 Cli...

Page 13: ...able the Fax Sharing Host feature 1 If your Host computer is running under Windows 95 98 proceed to Step 2 If your Host computer is running under Windows NT 2000 create an account on the Fax Sharing Host for each Fax Sharing Client workstation see your Windows NT 2000 documentation Note Use the same user name and password that the client uses on their own workstation 2 Start Program Setup see page...

Page 14: ...hat appears Q Using Message Manager On the Receive menu enable Automatic Receive Installing the Fax Sharing Client Automatically To automate the installation process you can use a scripted installation A scripted installation installs WinFax using the settings contained in two files an InstallShield silent response file SETUP ISS and a script file WFSCRIPT SPT The InstallShield silent response fil...

Page 15: ...allation Files to a Network Drive on page 16 3 Create an InstallShield silent response file SETUP ISS that you can use as an installation template See Creating an InstallShield Silent Response File on page 17 Copy files to network see page 16 Copy the installation files to a shared network directory Shared network directory On the Fax Sharing Client computer run the Setup program from the shared n...

Page 16: ...on Copying the Installation Files to a Network Drive With a scripted installation all users install WinFax from a network drive To prepare for the scripted installation you must copy the WinFax installation files from the WinFax installation CD to a network drive Note All users who will install WinFax must have network access to the network drive containing the WinFax installation files To copy th...

Page 17: ... ISS file To create an InstallShield silent response file 1 Set up your computer exactly as user computers are set up Remove any previous installation of WinFax 2 Click the Windows Start button and then click Run The Run dialog appears 3 In the Open field type path SETUP EXE r where path is the network drive and directory containing the WinFax installation files 4 Click OK The Setup program starts...

Page 18: ...tion To create a Fax Sharing Client installation script 1 In a text editor such as Notepad open the sample script file WFSCRIPT SPT included in the WinFax DISK1 directory on the WinFax installation CD The sample script file contains all possible installation options and commented text that explains the available options 2 Save the file on your hard drive 3 Using the sample file as a template speci...

Page 19: ...under Windows NT 2000 your Windows NT 2000 account must have administrative privileges To prepare for the scripted installation administrators only 1 Set up a Fax Sharing Host station see page 12 2 Copy the WinFax installation files to a network drive see page 16 3 Create an InstallShield silent response file see page 17 4 Create an installation script for the Fax Sharing Client stations see page ...

Page 20: ...rite access to that directory SETUP LOG is saved in your Windows directory If the scripted installation does not work properly open SETUP LOG in a text editor such as Notepad and check for the response code in the ResponseResult section The table below lists the possible error codes Result Code Meaning 0 Scripted install was successful 1 General error 2 Invalid mode 3 Required data not found in th...

Page 21: ...n and available disk space Note To install WinFax under Windows NT 2000 your Windows NT 2000 account must have administrative privileges To install WinFax on a client computer 1 Obtain the following information from your system administrator Q the name of the Fax Sharing Host station on your network Q if your Fax Sharing Host station is running under Windows NT 2000 verify that you have an account...

Page 22: ...ient Properties dialog appears 9 In the Host Name section click Browse select the Fax Sharing Host station you want to use to send and receive faxes and then click Open 10 In the Password field type the password required to access the specified Fax Sharing Host station if a password exists see your WinFax administrator for details 11 If you want WinFax to automatically check for new faxes each tim...

Page 23: ...local modem or communications device is provided in the WinFax PRO User s Guide and in the WinFax PRO User s Guide both available in Adobe Acrobat format on your WinFax installation CD Sending Faxes WinFax sends faxes using a modem or communications device Which modem WinFax uses depends on the active modem set up in the Modems And Communications Devices Properties dialog start Program Setup see p...

Page 24: ...Sharing Host using the WinFax PRO Fax Sharing device Q Transfers the fax image files to the Fax Sharing Host s Outbox in Message Manager for delivery Q Updates the Fax Sharing Client fax status that appears in the display area of the Message Manager Logs window to read waiting at server Q Monitors the Fax Sharing Host until the fax is sent using the modem attached to the Fax Sharing Host Q Updates...

Page 25: ... Log The details about sent faxes including those canceled appear in the record list of the Send Log folder on the Go menu in Message Manager click Send Log WinFax uses icons to identify the status of faxes in the Logs record list Successful Entire message was sent or received and can be viewed Recurring Message is scheduled to be sent at regular intervals Unsuccessful Message was not sent or rece...

Page 26: ...e Receive Log on that computer Before the Fax Sharing Host can receive faxes it must have Q an active modem or communications device capable of sending and receiving faxes if you use a send only modem receive features are disabled Q Windows running Q one of the following WinFax programs running Message Manager or the Controller Q automatic reception enabled After faxes are received by the Fax Shar...

Page 27: ...n the Fax Sharing Host s Receive Log Q Receive faxes manually On the Receive menu in Message Manager click Manual Receive Now In the dialog that appears click Yes The WinFax Receive dialog appears and lists all the unread faxes in the Fax Sharing Host s Receive Log 2 To identify the faxes that belong to you click a fax in the list and then read the first page information in the display area 3 In t...

Page 28: ...he problem make note of the steps required to do so Also record any messages that appear on the screen when the problem occurs When you have done this check the following sources for troubleshooting information Q WinFax PRO User s Guide Contains detailed troubleshooting information for the most common problems encountered by WinFax users The WinFax PRO User s Guide is included on the WinFax instal...

Page 29: ...America Online AOL Symantec Technical Support representatives monitor these forums For more information look up support in the online help index Q Other documentation In addition to the above sources of information the documentation provided with your hardware your operating system and any other programs you use with WinFax may be a good source of information Q Telephone support Contact your WinFa...

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