Symbol TRG 8800, Manual

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Troubleshooting

Refer to the terminal’s 

Quick Reference Guide 

or

 Product 

Reference Guide

 for terminal specific troubleshooting procedures.

Problem

Cause

Solution

Scan line does 
not appear when 
trigger is pressed.

Ensure the terminal is attached 
properly to the Trigger Handle 
and is making contact with the 
synchronization port

Remove the terminal from the 
Trigger Handle and reinsert.

Verify that the terminal con-
tains a scanning application.

Load a scanning application 
on the terminal. Refer to the 
terminal’s 

Product Reference 

Guide

.

Verify that the scanning appli-
cation is active.

Start the scanning applica-
tion.

External 5 volts is not supplied 
to the Trigger Handle.

Enable the external 5 volts. 
See 

Configuring the Terminal 

on page 4

.

Switch is in the wrong position. Place the switch in the print/

scan position.

Terminal battery 
does not charge 
when Trigger 
Handle is placed 
in a cradle.

Trigger Handle is not properly 
seated in the cradle.

Remove the Trigger Handle 
from the cradle and reinsert.

Power is not available to the 
cradle.

Ensure that power connec-
tions to the cradle are con-
nected properly.

Cannot print to 
printer.

Switch is in the wrong position. Place the switch in the print/

scan position.

Printer cable not connected 
properly.

Ensure cable is connected 
properly to the printer and 
Trigger Handle.

Terminal does not 
wake from sus-
pend mode when 
trigger is pressed.

Terminal is not configured 
properly.

See 

Configuring the Terminal 

on page 4

.