Symphony 25CI400A/W, Installation, Operation And Service Manual

Page 1: ...erations person 801 Church Lane Easton PA 18040 USA Toll free 800 523 9361 610 252 7301 Fax 610 250 0696 www follettice com Ice and Water Dispensers 25CI400A W 25HI400A 50CI400A W 50HI400A Order parts online www follettice com 25CI400A Countertop Dispenser with SensorSAFE option 25HI400A Wall Mount Dispenser 25CI400A W Lever Countertop Dispenser ...

Page 2: ...y cleaning 12 Weekly cleaning 12 Cleaning SensorSAFE lens 12 Semi annual cleaning and sanitizing of dispenser hopper 12 Service 13 Icemaker operation 13 The icemaking process 13 Ice harvest system diagram 13 Disassembly and replacement instructions 14 Dispense wheel removal and installation 14 Drive bar removal 14 Wheel motor assembly removal 14 Ice transport tube replacement 14 Icemaker removal 1...

Page 3: ...type and capacity of Follett ice dispensing equipment Following is an explanation of the different model numbers IMPORTANT Only qualified technicians should attempt to service or maintain this ice and water dispenser No service or maintenance should be undertaken until the technician has thoroughly read this service manual Contact Information FOLLETT CORPORATION 801 Church Lane Easton PA 18040 USA...

Page 4: ...25 362mm 25HI400A W 36 5 927mm 50HI400A W 40 5 1029mm 21 5 546mm 24 5 622mm 14 25 362mm 17 432mm 3 4 FPT drain 3 8 FPT condenser outlet water cooled only 3 8 FPT condenser inlet water cooled only 3 8 water inlet 5 18 132mm 10 5 267mm 8 25 210mm 1 75 45mm 3 4 FPT drain 3 8 water inlet 2 50 64mm AIR INTAKE AIR EXHAUST AIR INTAKE AIR EXHAUST 7 2 1m power cord w 5 20 90 hospital grade plug 7 2 1m powe...

Page 5: ...ns 25 50HI400A Dispenser drain All 3 4 FNPT Air cooled 3 4 FNPT Water inlet All 3 8 FNPT All 1 2 FNPT Condenser inlet Water cooled 3 8 FNPT N A Condenser outlet Water cooled 3 8 FNPT N A Note Water shut off recommended within 10 feet 3m of dispenser Drain to be hard piped and insulated Maintain at least 1 4 per foot 20mm per 1m run of slope on horizontal runs CAUTION Do not block left side air int...

Page 6: ...ctions to ensure proper operation Provide clearances noted in clearances table on page 5 Countertop models provide the option of taking utilities out bottom or back of dispenser Wall mount model utilities exit through back of dispenser only Directions for each installation follow WARNING DO NOT LIFT UNIT AT THESE POINTS Panels will not support weight of unit Failure to follow warning may result in...

Page 7: ... condenser outlet line to the dispenser drain line 19 Turn on water supply and check for leaks 20 Clean and sanitize dispenser and ice machine before putting into service 21 Turn power on and allow icemaker to produce ice Fig 4 4 1 4 2 4 3 4 4 Fig 5 5 1 5 2 5 3 5 4 2 Disconnect the internal water line from the potable water connection fitting 3 Remove fitting from the back wall of the dispenser Fi...

Page 8: ...1 2 FNPT water supply Installing wall mount dispensers WARNING Wall mount dispensers are intended to be mounted above a sink eliminating the need for a drain pan Before beginning installation verify that the sink size and location meet the requirements shown in Fig 7 If requirements are not met a drain pan must be used to prevent ice and water from falling on counter or floor FAILURE TO TAKE THESE...

Page 9: ...ater supply and water inlet fitting Fig 10 1 8 Using supplied 3 4 drain tubing and barbed fittings connect 3 4 barbed drain elbow fitting on dispenser to 3 4 FNPT drain Fig 10 2 9 Route power cord through utility access hole to power supply Fig 10 3 10 Turn on water supply and check for leaks Fig 11 11 Install bottom panel Fig 11 ...

Page 10: ... make ice continue to pour sanitizing solution into reservoir maintaining level just below reservoir overflow 19 Continue to make ice with sanitizing solution for 20 minutes Icemaker cleaning sanitizing Periodic cleaning of Follett s icemaker system is required to ensure peak performance and delivery of clean sanitary ice The following cleaning procedures should be performed at least as frequently...

Page 11: ...voir cover Restore power to icemaker and ensure compressor switch is in ON position Make ice for at least 15 minutes to flush any remaining solution from system Discard this and all ice made during sanitizing 25 Inspect evaporator drain pan and drain line and remove any accumulated scale build up 26 Replace any panels removed prior to cleaning Start up following cleaning 1 Clean and sanitize ice s...

Page 12: ...e and delivery of clean sanitary ice The following cleaning procedures should be performed at least as frequently as recommended and more often if environmental conditions dictate WARNING To reduce risk of electrical shock disconnect power before servicing Wear rubber gloves and safety goggles and or face shield when handling ice machine cleaner or sanitizer mixtures CAUTION Use only Follett appro...

Page 13: ...ot running When the icemaker is running a layer of ice forms on the interior surface of the evaporator This ice is continuously removed by a slowly rotating 12 RPM auger The auger carries the ice upward into the cavity formed by the top bearing housing and the compression loop where it is compressed to remove excess water When the ice reaches the desired hardness it rotates within the cavity and i...

Page 14: ...nser 2 Remove center thumb nut from dispense wheel 3 Remove thumb nuts holding baffle inside bin and remove baffle 4 Tilt rear of wheel up and lift off motor drive shaft 5 After reinstalling wheel secure baffle loosely with thumb nuts but do not tighten Fig 12 side view wheel section dispenser front baffle 1 16 2mm spacer 6 Place a 1 16 2mm spacer against wheel and allow baffle to drop until it to...

Page 15: ... 19 3 4 Close main water shut off valve Fig 19 1 5 Disconnect water line to float valve Fig 19 2 6 Disconnect water line to solenoid Fig 19 3 7 Remove screws securing bottom of icemaker electrical box Fig 19 4 Icemaker removal To reduce risk of shock disconnect power before servicing WARNING Fig 16 All models 1 Remove front cover Fig 16 Fig 17 All models 2 Remove splash panel Fig 17 ...

Page 16: ...ors Fig 22 3 12 Slide icemaker electrical box up and off unit Fig 22 4 Fig 23 Air cooled only 23 2 23 1 13 Use hooks on icemaker electrical box to hang box on front of condenser Fig 23 1 14 Remove icemaker from dispenser Fig 23 2 Note warning Fig 25 Fig 20 Water cooled only 20 1 7 Shut off inlet and outlet valves to water cooled condenser and disconnect fittings Fig 20 1 Fig 21 Water cooled only 2...

Page 17: ...Fig 24 1 14 Remove icemaker from dispenser Fig 24 2 Fig 25 All models TOP Electrical box must be in UP position before supplying power Start relay is gravity sensitive and MUST be in UP position Failure to comply may cause equipment to overheat resulting in equipment failure equipment damage or fire hazard WARNING icemaker electrical box TOP ...

Page 18: ...s replaced reinstall compression nozzle on new evaporator Fig 27 27 1 Fig 28 Evaporator disassembly Note The upper bearing lower bearing and auger assemblies must be replaced as assemblies The bottom and top bearing assemblies cannot be field assembled to factory specifications Fig 26 1 Disconnect power to icemaker 2 Shut off water to icemaker 3 Drain evaporator and float tank 4 Disconnect plastic...

Page 19: ...g plate to base of icemaker and lift gearbox and motor clear of icemaker 4 Remove machine screws holding mounting plate to motor 5 Install new motor in reverse order Fan removal Fig 29 29 2 29 1 1 Remove screw securing refrigerant lines to condenser shroud Fig 29 1 2 Remove seven screws securing shroud to condenser Fig 29 2 3 Slide shroud forward against fin block to access fan and motor ...

Page 20: ...assembly Electrical systems To reduce risk of shock disconnect power before servicing WARNING TOP Electrical box must be in UP position before supplying power Start relay is gravity sensitive and MUST be in UP position Failure to comply may cause equipment to overheat resulting in equipment failure equipment damage or fire hazard WARNING icemaker electrical box TOP icemaker electrical box icemaker...

Page 21: ...AN AIR COOLED ONLY WHT WHT BLK BLK 4 WHT RED GROUND SCREW 115 60Hz FROM DISPENSER BOX ICE MACHINE POWER CONNECTION L2 DRIVE L2 FAN COMP L2 L2 L2 L1 L1 WHT BLK GRN EARTH WHT BLK BLK RED ORG SWITCH COMP 2ND B T B E WTR 60M 20M C POWER RESET SENSOR WATER DR WATER SENSOR COMPRESSOR SWITCH I COMP ON O COMP OFF WATER RESERVOIR ICE MACHINE PCB VAC LINE VAC 24 BIN SIGNAL CONNECTION 115 VAC FROM DISPENSER ...

Page 22: ...2 L1 EARTH L1 WHT BLK GRN 115 60Hz FROM DISPENSER BOX GROUND SCREW ICE MACHINE POWER CONNECTION VAC LINE VAC 24 SOFTWARE I D POWER RESET SENSOR WATER LABEL I D WATER SENSOR WATER RESERVOIR START RELAY 2 3 YEL START BLK RUN T O L ICE MACHINE GEAR MOTOR BIN SIGNAL CONNECTION 115 VAC FROM DISPENSER ICE MACHINE PCB WHT BLK 4 GND GRN L1 BLK L2 WHT BLK WHT 125VAC 20A PLUG NEMA 5 20P BIN SIGNAL SWITCH PO...

Page 23: ...e components being serviced are energized High pressure cutout opens at 425 PSO and closes at 287 PSI auto reset Compressor switch should read open in ON position Compressor start relay is position sensitive TOP Electrical box must be in UP position before supplying power Start relay is gravity sensitive and MUST be in UP position Failure to comply may cause equipment to overheat resulting in equi...

Page 24: ...WITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Normal operation Stage 2 The water sensor verifies water in the float reservoir The water OK LED WTR comes on At the same time the gearmotor compressor and condenser fan motor come on lighting the drive LED DR and compressor LED C The high initial current draw of the compressor run winding closes the contacts of the current relay energizing the...

Page 25: ...PWR BLACK T O L BLACK RED HIGH PRESSURE SAFETY SWITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Normal operation Stage 4 Once the ice level control opens the B E LED goes out After a 10 second delay the compressor LED C compressor and fan motor go off Should the ice level control not remain open for 10 seconds the icemaker will continue to run The gearmotor continues to run and the DR LED re...

Page 26: ... SWITCH PWR BLACK T O L BLACK RED HIGH PRESSURE SAFETY SWITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Normal operation Stage 6 When the dwell time of 20 minutes has expired the B T LED goes off The icemaker goes through the normal start up sequence when the bin level control signals the control board for ice The WTR LED will remain on as long as the water sensor in the float reservoir sens...

Page 27: ...NSER JUNCTION BOX WHITE RED WHITE M 1 COMPRESSOR SWITCH PWR BLACK T O L BLACK RED HIGH PRESSURE SAFETY SWITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Diagnostic sequence Stage 8 If the restart is successful the 20M LED goes off the 60 minute timer LED 60M comes on The 60M LED remains on for 60 minutes from restart A lighted 60M LED indicates that the icemaker has experienced an over torque...

Page 28: ...3 RUN START T O L BLUE YELLOW BLACK WHITE M Diagnostic sequence Stage 10 If the water level in the float reservoir drops to an unacceptable level the WTR LED goes out shutting the icemaker off Also the BT LED comes on preventing the icemaker from restarting for twenty minutes If water is restored the WTR LED comes back on and flashes to alert the technician that water to icemaker has been lost The...

Page 29: ...29 Refrigeration cycle condenser filter dryer thermostatic expansion valve evaporator high side service port low side service port high pressure switch compressor high pressure vapor low pressure vapor high pressure liquid low pressure liquid ...

Page 30: ...2 Minimum Maximum Fahrenheit 40 F 90 F Celsius 4 C 32 C 1 Ambient air temperature is measured at the air cooled condenser coil inlet 2 Ambient water temperature is measured in the icemaker float reservoir Refrigeration data Ice production F C 50 10 60 16 70 21 80 27 90 32 60 16 425 193 410 186 395 180 380 173 365 166 70 21 395 180 380 173 365 166 350 159 335 152 80 27 360 164 345 157 330 150 318 1...

Page 31: ...r replace defective switch ON ON OFF Press clean switch on lower left side of electrical enclosure to return board to normal operation Place cup under drop zone in front of lens ON OFF OFF Troubleshoot appropriate lens sensor and replace if required see lens sensor troubleshooting ON OFF ON Verify power on appropriate output terminal WTR or WM on control board and replace board if required If boar...

Page 32: ...quality ice 1 Dirty air filter or condenser coil 2 Restricted air flow to condenser coil 3 Mineral coated evaporator 4 Improper exhaust air provisions 5 Faulty expansion valve 6 Low refrigerant charge 7 Superheat incorrect 8 Inefficient compressor 1 Clean or replace filter clean condenser 2 Remove obstruction 3 Clean evaporator 4 Provide proper exhaust air provisions per Follett installation manua...

Page 33: ...installation manual 5 Replace compressor Unit runs but not making ice System status compressor gearmotor fan motor running 1 Clogged or dirty air filter or condenser coil 2 Compressor not pumping 3 Low refrigerant charge 1 Clean or replace filter clean condenser coil 2 Replace compressor 3 Check for leaks repair evacuate and weigh in correct charge Compressor and fan motor will not run Gearmotor r...

Page 34: ...1100 Screw 5 501612 Rod threaded includes knurled nut 6 501617 Drive bar assembly includes threaded rod and nut 7 0996030 Ice transport tube 25 Series 8 00196048 Ice transport tube 50 Series 8 00192963 Louver exhaust 9 502682 Drain pan 10 502683 Grille 11 00192831 Cover front 25 Series 12 00192849 Cover front 50 Series 12 00184275 Air filter 13 00192955 Louver intake includes 00184275 14 502684 Li...

Page 35: ...spense water lever actuated includes 502418 5 00192864 Bracket chute includes fasteners 502057 6 00182808 Lever dispense 7 00192948 Chute and funnel ice 8 00184390 Chute water 9 502925 Elbow 3 8 10 00182832 Bracket water solenoid 11 502246 Fitting inlet 1 8 MPT x 1 4 comp 12 502262 Fitting outlet 1 8 MPT x 3 8 comp 13 502243 Solenoid valve water 120 V 60Hz 14 502418 Boot dispense switch button mou...

Page 36: ...scription Reference 500514 Thermostat 1 502209 Switch dispenser power 2 502209 Switch icemaker bin signal 2 00195818 Cord and socket female icemaker power 3 00195826 Cord and socket female bin signal 4 502336 Socket female icemaker power 5 502334 Socket female bin signal 6 502776 Power cord Not shown ...

Page 37: ...2057 6 502359 Clean switch SensorSAFE includes 501841 7 00192948 Chute and funnel ice 8 00184390 Chute water 9 502925 Elbow 3 8 10 00182832 Bracket water solenoid 11 502246 Fitting inlet 1 8 MPT x 1 4 comp 12 502262 Fitting outlet 1 8 MPT x 3 8 comp 13 502243 Solenoid valve water 120 V 60Hz 14 501841 Boot clean switch button mounts on 502359 switch 15 502079 Tubing water station thermoplastic 1 4 ...

Page 38: ... Thermostat 1 502209 Switch dispenser power 2 502209 Switch icemaker bin signal 2 502242 Board SensorSAFE 3 501959 Standoff board 4 required 4 00195818 Cord and socket female icemaker power 5 00195826 Cord and socket female bin signal 6 502336 Socket female icemaker power 7 502334 Socket female bin signal 8 502776 Power cord Not shown ...

Page 39: ...Hz 1 501026 Washer thrust 2 501607 Fan blade wheel motor 4 00182246 Chain pitch 64 link Not shown 502692 Sprocket drive shaft 35T includes 500367 5 501019 Sprocket wheel motor 10T 6 501024 Bearing drive shaft 7 500799 Connecting link chain Not shown 500367 Key drive shaft 8 205991 Key wheel motor 9 00192971 Dispenser drive assembly parts 1 9 above 10 ...

Page 40: ...ainer 5 502925 Elbow 3 8 6 00184549 Drain tube hopper 7 00195958 Drain waste 8 00195966 Fitting water cooled condenser inlet 9 00195966 Fitting water cooled condenser outlet 10 00137315 Fitting icemaker water inlet 11 00901652 Fitting 3 8 tube X 3 8 MPT 12 00901660 Fitting 3 8 tube X 1 2 MPT Not shown 00901678 Fitting 90 elbow 3 4 barb X 3 4 MPT 13 00196113 Bottom cover 25 50HI with drain pan Not ...

Page 41: ...ng base 8 500744 Shield condensate 9 501080 Screw Allen 1 4 20 x 1 2 set of 4 10 502733 Mounting base evaporator includes 501063 11 502227 Bolt mounting base 12 502730 Gearbox motor assembly 13 00164046 Mounting base gearbox Not shown 502221 Compression nozzle with single drain 15 00192914 Drain pan evaporator includes 00185421 16 502226 Clamp compression nozzle and screw 17 500680 Tubing compress...

Page 42: ...42 25CI400A W 25HI400A 50CI400A W 50HI400A Air cooled icemakers 1 7 3 16 5 4 8 14 13 15 2 9 6 10 11 12 ...

Page 43: ...propylene reservoir supply sold by foot Not shown 502078 Fitting plastic float valve includes sleeve stem Not shown 502726 Valve expansion thermal includes 502830 and 00106534 7 502732 High pressure cutout 8 00185421 Tubing evaporator drain 9 00164046 Mounting bracket gearbox 10 500474 Fan blade 11 500672 Motor fan 115V 60Hz 12 501188 Bracket fan motor 13 502782 Overload compressor 115V 60Hz Not s...

Page 44: ...44 25CI400A W 25HI400A 50CI400A W 50HI400A Water cooled icemakers 1 16 17 2 3 4 18 5 10 8 13 6 12 14 11 9 15 7 ...

Page 45: ...440 Evaporator water feed and drain line Not shown 00176149 Bracket water cooled condenser 6 502726 Valve expansion thermal includes 502830 and 00106534 7 00185421 Tubing evaporator drain 8 00106534 Jacket insulation TXV bulb 9 00164046 Mounting bracket gearbox 10 502782 Overload compressor 115V 60Hz Not shown 502731 Compressor 115V 60Hz 11 00195933 Coil condenser 12 00192989 Base icemaker 13 5027...

Page 46: ... 115V 60Hz 1 501588 Relay start compressor 115V 60Hz 2 502331 Board control circuit 115V 60Hz 3 502116 Water sensor Not shown 502392 Switch on off compressor 4 501959 Board stand off control 4 required 5 00195834 Cord and plug male icemaker power 6 00195842 Cord and plug male bin signal 7 502235 Plug male icemaker power 8 502233 Plug male bin signal 9 ...

Page 47: ... follettice com Symphony SensorSAFE Maestro and SafeCLEAN are trademarks of Follett Corporation Chewblet is a registered trademark of Follett Corporation registered in the US Follett reserves the right to change specifications at any time without obligation Certifications may vary depending on country of origin ...