Synectix EZ VMS Lite, User Manual

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Page 2: ...EZ VMS Lite USER MANUAL EZ VMS Lite 4 Port Stand Alone Voice Mail System for the Hospitality Industry 1...

Page 3: ...that accumulates on the surface of human body or other surfaces can disrupt the working of the unit or damage the electronic components inside the unit Observe static safe procedures while handling in...

Page 4: ...ettings 14 1 3 Program Parameters 15 1 4 Shut Down 22 1 5 System Parameters 23 2 0 Staff Mailbox User Guide 30 2 1 Leave a Message 30 2 2 Mailbox Options 30 3 0 Guest Mailboxes and Hospitality feature...

Page 5: ...EZ VMS Lite 4...

Page 6: ...EZ VMS Lite Connection Diagram 5 PBX Extensions Route all incoming calls to EZ VMS Lite Connect EZ VMS Lite to Analog Extensions...

Page 7: ...Remote Maintenance Through Serial Port or optional built in Ethernet port Ethernet port 10 Mbps Link Active LED s Power 10 VDC 6W Battery back up Built in rechargeable battery for RTC Remote Programmi...

Page 8: ...e called extension Notifies the user of a new message on the user s cell phone Automatic adjustment for Day Light Savings time The users may call the EZ VMS Lite to retrieve their messages When callin...

Page 9: ...ing eyelets on the bottom of the unit which are spaced 3 inches apart The EZ VMS Lite does not need any batteries to retain its VOICE MESSAGES Prompts or the Program Parameters since they are stored i...

Page 10: ...t to mount the unit The distance between the center points of the mounting screws should be 3 inches The wall on which the unit is to be mounted should be strong enough to support the weight of the un...

Page 11: ...your site Operating Basics The EZ VMS Lite has several built in features To make the best use of these features it is necessary to understand the working of the unit as well as some features of your...

Page 12: ...ation of the usage of the EZ VMS Lite may also be generated through the RPI Binary data files imported from the EZ VMS Lite may be stored and opened or modified later and exported back to the unit thr...

Page 13: ...reate Mailboxes The available options are Press 1 to Create Mailboxes with Extensions Press 2 to Create Mailboxes without Extensions Points to be remembered while creating mailboxes 1 The number of di...

Page 14: ...option for individual mailboxes Once this feature is globally enabled the Administrator may enable or disable this option for a particular mailbox The user may log into his her mailbox and may then e...

Page 15: ...ss 1 to Enable Press 2 to Disable 1 2 Greeting Settings The EZ VMS Lite system has 6 different types of greetings You may listen to each of these or change them by recording over The choices are liste...

Page 16: ...re prompted with Press 1 For System Date Time 1 3 1 1 1 3 1 1 System Date Time After you press 1 to select System Date Time the unit prompts you as follows Press 1 to Set Date Time Press 2 to Listen t...

Page 17: ...lso contain a Pause additionally This information must be entered before attempting an External Notification This field may also be left blank in which case no digits are dialed 1 3 2 4 Answer Detecti...

Page 18: ...the first digit of next extension Enter 4 to program a particular leading digit as an Invalid leading digit i e to make all extensions from 400 to 499 as Invalid Maximum number of extensions that may...

Page 19: ...types 1 Blind mode of call transfer 2 Semi supervised mode of call transfer 3 Fully supervised mode of call transfer You will hear the following prompt Press 1 For Blind Mode of Call Transfer Press 2...

Page 20: ...ension 1 or Extension 2 etc To terminate press The existing entries are always overwritten A maximum of 4 extensions are allowed The extensions may also be repeated to have the same call tried twice o...

Page 21: ...on list the number of digits in the mailbox number should be same as the extension length the first digit of a mailbox cannot be 0 or 9 and duplicate mailboxes are not allowed To terminate creation of...

Page 22: ...12 1 3 6 2 AGC Control Automatic Gain Control AGC is required to be used when the volume level of the incoming calls varies widely for the different types of incoming calls e g local long distance or...

Page 23: ...t is in the middle of an important task it could result in unexpected data loss Hence it is highly recommended that the EZ VMS Lite be powered down systematically to avoid unintended corruption of the...

Page 24: ...ramming method as some special characters are required to be entered For example while programming the Enable String Disable String for Message Waiting Lamp In band Strings Transfer Retrieve Strings y...

Page 25: ...s value determines the delay period after hook flashing and before dialing the digits for transferring a call Enter a value in the range 0 to 9 where n x 0 5 sec gives the total delay period Default v...

Page 26: ...Busy String Press 6 for No Answer String Press 7 For Alternate No answer String Press 8 for Other Strings Hang up string and Invalid string Wait Time For 1st Digit This is the maximum time up to whic...

Page 27: ...to the original caller after decoding the string sent by the PBX Some PBX s use two different strings for each type i e two Busy strings and two no answer strings In such cases you may program an Alte...

Page 28: ...ach complete string consists of 12 digits where each value is entered as 3 digit number in the range 001 to 255 Alphabets and special characters are not allowed The Cadence string consists of 1st Cycl...

Page 29: ...rameters After you press 2 for Usage Parameters EZ VMS Lite plays the following prompt Press 1 to Enter Rings to Pickup Per Port 1 5 2 1 Press 2 For Conflict Timer Value 1 5 2 2 Press 3 For Extension...

Page 30: ...nsion is busy or if there is no answer the PBX calls the EZ VMS Lite back and sends an in band string to inform that this is a call back on busy no answer In the Semi supervised mode of transfer the u...

Page 31: ...Message and Return to the Previous Menu Press 2 to Listen to the Message Press 3 to Re Record the Message Press to Send the message and Hang up Press 9 to Cancel and Return to Previous Menu If you pr...

Page 32: ...ext Message Press 3 to Delete the message Press 4 to Replay the Current Message Press 5 to Forward the Message Press 6 to Play Date Time Stamp Save Message You may save the message by pressing 1 Once...

Page 33: ...egarded as current year The 6 options under Listen to New Messages are played for each New Message 2 2 2 Listen to Saved Messages After you press 2 to listen to saved message s EZ VMS Lite plays the f...

Page 34: ...n This option is for transferring the call to another extension instead of the default current extension After you press 3 for Follow Me Option the EZ VMS Lite prompts with Press 1 to Enable Follow Me...

Page 35: ...emind you of any important event at any given point of time all you need to do is set the time at which you want to be reminded of the event If there is no Reminder Call programmed EZ VMS Lite directl...

Page 36: ...2 If there is no Saved Message this prompt is not played Press 4 for Mailbox Options 3 1 4 If enabled by the Administrator Press 6 for Wake up Call Options 3 1 6 Press 7 to Undelete a Message 3 1 7 3...

Page 37: ...S Lite plays the first saved message along with date and time stamp and prompts the following options Press 2 to Play Next Message Press 3 to Delete the message Press 4 to Replay the Current Message P...

Page 38: ...options are given Press 1 to Set Wake up Call Press 2 to cancel Wake Up Call After you press 1 for setting the Wake up call the EZ VMS Lite prompts you to enter the hour in 24 Hour format and minute...

Page 39: ...that mailbox at the time of check out you will hear the prompt There are some new and unread messages in this mailbox Press 1 to confirm check out or 2 to cancel If you press 1 the room is checked ou...

Page 40: ...and going through the touch tone programming Launch the EZ VMS Lite Remote Programming Interface RPI application and wait for the main screen to appear The main menu consists of the following options...

Page 41: ...llowed All mailbox creation and deletion may take place during programming by touch tone only by calling into the unit Mailboxes are dependent on the extension length The attributes for the Staff Admi...

Page 42: ...eature is enabled by the Administrator 4 1 1 Open Saved Configuration Here you are prompted to select an already existing binary file The selected file is opened and the parameters may be viewed by se...

Page 43: ...u want to export the file you have just collected from the Unit you have to save and close the file and then export If you try to export the file that is currently open the RPI prompts you to save and...

Page 44: ...enu options have several related sub menus to guide you through the various sections of EZ VMS Lite programming 4 3 Update Unit date and time The current date and time of the EZ VMS Lite may be import...

Page 45: ...ence of pop up windows giving the essential operational settings that need to be programmed properly for the unit to function as desired 4 4 1 1 Global Parameters Global Mailbox Settings are the setti...

Page 46: ...ger the EZ VMS Lite dials the pager number waits for the answer beep and then dials the Pager display string programmed Pager Display String Pager Display String is a string of characters maximum 11 c...

Page 47: ...s 15 seconds Operator Transfer Mode is of three types 1 Blind Mode This is a mode of transfer where the EZ VMS Lite transfers the call and hangs up immediately without monitoring the call status If th...

Page 48: ...sallows the Guests from recording their names and personal greetings This option is disabled by default Welcome Greeting The Welcome Greeting may be enabled or disabled under user control If this gree...

Page 49: ...from 1 to 8 and add delete the entries in the box on the right side of the screen All the current entries for all digits are shown in the box below 4 4 1 3 PBX Parameters PBX parameters are very crit...

Page 50: ...t 2 and for the digit 0 ten pulses are transmitted Long tone It is another form of DTMF signaling where each tone is of 300 msec MWL parameters The Message Waiting Lamp MWL is normally available on mo...

Page 51: ...or last call The 12 digit string for the cadence values detected for the last call handled by it is displayed here This is very useful in trouble shooting or setting up the EZ VMS Lite to interface wi...

Page 52: ...e 30 If this value set by the installer is too small the EZ VMS Lite may miss the first few digits of the string or treat the digits as extension transfer digits If this value is set too high outside...

Page 53: ...i e two Busy strings and two no answer strings In such cases the EZ VMS Lite provides a facility to enter an Alternate Busy No answer string also Maximum number of digits allowed 16 Default None Busy...

Page 54: ...om 9 seconds to 27 seconds Valid value ranges from 3 to 9 where the value is in multiples of 3 Seconds Default value is 3 9 seconds Hang up Tone Detection Time You have to enter this value in two digi...

Page 55: ...fer Rings to Pickup per Port The EZ VMS Lite can handle four incoming calls at a time on its four ports However each port may be programmed separately for the number of rings to wait before answering...

Page 56: ...n Ack Nak as per the result of the processing If a valid check in string is received the room is checked in by creating a mailbox for that room a welcome message is set and the message waiting lamp is...

Page 57: ...r ascending order Date and time for the field Data collected at is the date and time when the binary file was collected from the Unit Date and time for the field Report generated at is the date and ti...

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Page 78: ...authority to operate this equipment This Class A digital apparatus meets all the requirements of the Canadian Interference causing Equipment Regulation Cet appareil num rique de la classe A respecte...