Synectix VMS Lite, User Manual

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Page 2: ...Synectix VMS Lite 1 USER MANUAL Synectix VMS Lite 2 Port Stand Alone Voice Mail System...

Page 3: ...tained herein is subject to change without prior notice Notice Please read this manual thoroughly before operating the unit and retain it for future reference To prevent fire or shock hazard do not ex...

Page 4: ...14 1 3 Program Parameters 15 1 3 1 Time Settings 15 1 3 2 External Notification Feature 17 1 3 3 Extension Options 18 1 3 4 Distribution List 22 1 3 5 Change Admin Password 23 1 3 6 Voice Settings 24...

Page 5: ...User Password 43 3 2 3 Global Mailbox Settings 43 3 3 Program Parameters 44 3 3 1 Time Settings 45 3 3 2 External Notification 46 3 3 3 Extension Options 47 3 3 5 Change Admin Password 49 3 3 6 Voice...

Page 6: ...Synectix VMS Lite 5 Connection Diagram PBX Extensions Route all incoming calls to Synectix VMS Lite Connect Synectix VMS Lite to Analog Extensions...

Page 7: ...s Serial Port One Indicators LED for each port and Power Remote Maintenance Through Touch Tone phone Power 9 VAC 3W Battery back up Built in rechargeable battery for RTC Remote Programming Interface M...

Page 8: ...message waiting notification feature on the called extension Notifies the user of a new message on the user s pager or cell phone The users may call the Synectix VMS Lite to retrieve their messages Wh...

Page 9: ...of calls landed per port and per operator This report contains a statistics for calls for 8 days including the current date A standard RJ11 phone jack is used to connect the Synectix VMS Lite to the...

Page 10: ...into the Power socket and switch on the power to the unit The Power lamp on the unit starts glowing steadily then all the 2 Port LED s flash on and off twice and after about 5 seconds the Power LED co...

Page 11: ...reetings These greetings once recorded over cannot be retrieved The default Day Night Break Holiday greetings and the Audiotext messages may be recorded over in any order and as many times as desired...

Page 12: ...Serial port of a PC nearby The Remote Graphical Programming Interface is very easy to use but certain actions like Creation of Distribution Lists are not possible The Touch tone programming allows fu...

Page 13: ...lobal Mailbox Settings 1 1 6 1 1 1 Create Mailboxes The available options are Press 1 to Create Mailboxes with Extensions Press 2 to Create Mailboxes without Extensions Points to be remembered while c...

Page 14: ...enable or disable this option for a particular mailbox The user may log into his her mailbox and may then enter his her pager or phone number on which he she wants to be notified 1 1 6 Global Mailbox...

Page 15: ...ages For options 1 to 7 Synectix VMS Lite prompts you as follows Press 1 to Record the Greeting Press 2 to Listen to the Greeting When the greeting recording is over Synectix VMS Lite prompts you Pres...

Page 16: ...4 to Set Weekly Holiday 1 3 1 4 Press 5 to Set Weekend Holiday 1 3 1 5 Press 6 to Set Holiday Dates 1 3 1 6 Press 7 for Weekly Holiday Working timings 1 3 1 7 Press 8 for Weekend Working timings 1 3 1...

Page 17: ...hort dial string may be used as described below Call in to the unit and while the main greeting is playing dial 55 p where p 0 or 1 or 2 or 3 or 4 for Auto break Day night holiday mode respectively If...

Page 18: ...uld be applicable on the Weekly holiday programmed in option 1 3 1 4 Enter the Starting time and Ending Time with the hours in 24 Hour format For example if the desired Working time is from 9 A M to 1...

Page 19: ...en answered You may enter any value between 01 and 29 This value must be entered in two digit format The actual Answer Detection time is equal to the entered value multiplied by 33 milliseconds The Un...

Page 20: ...xist you will hear This entry does not exist Review Extensions Synectix VMS Lite plays all the existing extensions one by one with a pause of 0 6 seconds between extensions 1 3 3 2 Operator Features T...

Page 21: ...transfer For Day Operator only Sometimes it is desirable to have a separate operator for each port on the Voice Mail System To enable this feature you must first enter 4 operator extensions and then f...

Page 22: ...and these are also programmed under the Single Digit Plan A maximum of 32 Audiotext messages are allowed While programming the Audiotext menus the extension length is not considered and the entries mu...

Page 23: ...sten to the prompt Extension 1 To delete a particular extension or a message number re enter the desired ones and press at the end Review Synectix VMS Lite plays the list of extensions or list of mess...

Page 24: ...r a mailbox number which does not exist the unit prompts back with the error message 1 3 4 2 Select an Existing List After you press 2 to Select an Existing List the Synectix VMS Lite prompts you with...

Page 25: ...ent status of Automatic Gain Control AGC value is announced and then you may press 1 to enable AGC or press 2 to disable AGC 1 3 7 Daylight Saving time settings The unit has a facility to program the...

Page 26: ...Lite should be configured to work correctly with the PBX to which it is connected as a lot of parameters are very PBX specific Some global parameters Usage Parameters are also set through System Para...

Page 27: ...is too long the call is disconnected The valid range is from 01 to 49 where Hook flash duration nn x 0 05 sec The Default value 06 300 ms Length of entry fixed 2 digits 1 5 1 2 Off Hook to Message Del...

Page 28: ...to previous menu by pressing 9 Example If the Enable String is 761E you have to enter 761 3 1 5 1 6 In band Strings Some PBX systems signal the status of a call that was transferred to an extension b...

Page 29: ...2 3 Busy No answer strings The Busy No answer strings is a stream of characters sent by the PBX to the Synectix VMS Lite to signal the status of a call which was transferred by the Synectix VMS Lite e...

Page 30: ...ing digits After entering the string you may accept it by pressing 1 or press 9 to cancel and return to previous menu For Example Transfer string 1 Hook flash Extn Enter 1 0 3 Retrieve string for Busy...

Page 31: ...digit format which are in multiples of 40 milliseconds The value ranges from 00 to 99 giving a maximum delay of 400 msec Default value is 0 Answer Detection Time This is the minimum duration of voice...

Page 32: ...er When a call is transferred to an extension and there is no answer from that extension the Synectix VMS Lite waits for a certain time before deciding that there is no answer from that extension This...

Page 33: ...p Tone Detection Time You have to enter this value in two digit format The value for this field may vary from 10 to 49 both inclusive Default value is 10 The value for this field gets multiplied by 33...

Page 34: ...any extension or repeat this process to leave a message to another user If you press the message is sent to the recipient and the call is terminated If you press 9 the message that you just recorded i...

Page 35: ...er you press 2 the next new message is played and the same options are available as before If there are no more new messages the unit prompts with This is the last message Delete the Message This opti...

Page 36: ...age Press 6 to Play Date Time Stamp This is similar to the Listen to new messages option except that only the saved messages are played back 2 2 4 Mailbox Options After you press 4 for Mailbox Options...

Page 37: ...ord You may change this password that may consist of 2 3 or 4 digits only External Notification Option After you select 5 for External Notification option Synectix VMS Lite prompts you with the follow...

Page 38: ...3 to Set the Time for Reminder Call You cannot delete or remove a reminder call If the Reminder Call is not required it must be disabled After you press 3 for setting reminder call Synectix VMS Lite...

Page 39: ...ngs names etc must be recorded by calling into the unit and going through the touch tone programming Launch the Synectix VMS Lite Remote Programming Interface RPI application and wait for the main scr...

Page 40: ...he various sections of Synectix VMS Lite programming 3 1 File Menu The sub options under File are Open Save Save As Export Exit The option Open has two sub options Open Saved Configuration Import from...

Page 41: ...Lite 40 3 1 1 Open Saved Configuration Here you are prompted to select an already existing binary file 3 1 2 Import from Unit Select Serial Port and click Next to proceed Select a COM port and click o...

Page 42: ...anges are saved in the same file If you are working with an unsaved file loaded from a Synectix VMS Lite the following screen appears to prompt you to Save As Choose a new file name to save as or over...

Page 43: ...ox Options 3 2 1 Reset User Password 3 2 2 Global Mailbox Settings 3 2 3 3 2 1 Mailbox Options User may create delete modify and view mailboxes It also displays the details of newly created and existi...

Page 44: ...and the personal greeting may be done through Touch tone options only Slide the scroll bar at the bottom of the pop up window to view the attributes for the mailboxes 3 2 2 Reset User Password If the...

Page 45: ...her options normally available to a mailbox user logging in from their own extension If the external notification is to be sent to a Pager the Synectix VMS Lite dials the pager number waits for the an...

Page 46: ...te to select it and then click the Delete button above it The Synectix VMS Lite answers an incoming call and plays the greeting according to the current time as follows If the current date is a Holida...

Page 47: ...number and then dialing the Pager display string This string appears on the pager s screen and the mailbox owner can recognize this as a new message notification No of Retries This is the number of t...

Page 48: ...from 400 to 499 as Invalid enter 4 Operator extensions are of four types as shown in the figure above and these are not dependent on extension length For example if extension length is 3 you may enter...

Page 49: ...nswer the Synectix VMS Lite retrieves the call and informs the caller accordingly 3 Semi Supervised Mode In this mode the Synectix VMS Lite monitors the call status only for the Busy or Invalid cadenc...

Page 50: ...single digit plan You may add extensions or messages for a single digit mutually exclusively Message numbers for a particular digit may be from 1 to 32 and the total number of messages may not be mor...

Page 51: ...normally not required to be changed from the default values of 12 and ON respectively However if the callers feel that the playback volume is low or high this level may be adjusted as desired Max volu...

Page 52: ...rs or service personnel only A password is required to access the System Parameters option The serial number of the Synectix VMS Lite unit and the software version number may also be verified under th...

Page 53: ...ny digits are dialed out before this delay period elapses the PBX ignores these digits Select a value in the range 0 to 9 where n x 0 5 sec gives the total delay period Hence minimum period is 0 and m...

Page 54: ...ets a new message The Enable String and Disable String may contain a maximum of 16 characters The strings may be programmed only if the MWL Enabled check box is selected Example Enable String 761E In...

Page 55: ...actual wait time equals the entered value multiplied by 10 milliseconds Default value 0 disabled If the next digit is not received by the time this wait time elapses the unit transfers the call to the...

Page 56: ...ctix VMS Lite that the caller has hung up and hence this call may be terminated Example 3 4 1 7 Transfer Retrieve Strings Allowed alphabets are e p h a b c d and their capitals Normally a call is tran...

Page 57: ...ace with a new PBX Wait Time Before Call Progress Some times it is required to start the call progress detection after a short delay For example quite often the PBX gives out a transfer tone immediate...

Page 58: ...flict Timer Value Conflict Timer Value is the time for which the Synectix VMS Lite waits for the caller to dial the second digit after the caller has dialed the first digit If the second digit is not...

Page 59: ...in band string to inform that this is a call back on busy no answer In the Semi supervised mode of transfer the unit monitors the call after transferring and if the called extension is busy or an inva...

Page 60: ...tion parameters screens are the same as in the case of Import data from the unit option After establishing the communication channel the current date time information is imported from the unit and dis...

Page 61: ...the date and time when the binary file was collected from the Unit Date and time for the field Report generated at is the date and time when report was generated based on the binary file shown against...

Page 62: ...the current day plus the past 7 days from the day when the binary file was created The last column gives the total number of calls handled by each port for the past 8 days The Grand Total calls handl...

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