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www.synexis.com
+1 844-352-7680
Troubleshooting
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All Synexis system maintenance must be performed by a qualified technician.
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If the bulb is not emitting a purple glow, verify that the power is turned on.
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If the bulb still does not light up, using a voltmeter, verify that the ballast has power
on the input side. Check all electrical connections and the electrical breaker if there is
no power to the ballast.
✔
If the bulb still doesn’t light up, using a voltmeter, verify that the ballast is generating
an electrical signal to the bulb. If there is no electrical signal going to the light bulb,
replace the ballast.
✔
If the bulb still doesn’t light up, replace the bulb.
✔
If problems persist, contact Synexis technical support between the hours of
8 AM – 5 PM CST Monday through Friday, at (844) 352-7680 for further assistance.
Part
SKU
Bulb
E1006
Ballast
E2001-UN-1-0
Sail
M9017-RN-1-5
Replacement Parts List
