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13. TROUBLE SHOOTING
13.1 Crease motor error/Jamming the blade
13.1.1 Feed too many papers in one pass.
13.1.2 Set the blade too low.
13.1.3 Run the thicker paper than the blade are set for
Solution:
1. Carefully use the scroll buttons to move the rollers and pull the paper out, find
the every reason and solve it accordingly.
2. If above doesn’t work, please uninstall the unit, and test the machine from the
beginning.
13.2 Paper jam
13.2.1 The paper is too thin (under spec, the paper will crumple ).
13.2.2 There is some waste present in the pass path of the machine.
13.2.4 There is too much ambient light shining on the IR sensor (especially direct
sunlight or neon light which will send fake paper jam signal).
13.2.5 The lead edge of the paper is being damaged by the paper separator.
Solution:
Use the scroll icon to control the roller manually to drive the jammed paper out of
mechanical system . do not pull hard on the paper, or you may damage the in-feed