STH-PD5N_F MANUAL
15
The Service Guide is to protect the safety of the user and prevent property damage, so please read it carefully
and use it correctly. Please note that the warranty service does not apply to any case where the product is
used or handled arbitrarily without complying with the instructions specified in this Service Guide or manuals.
Use the product according to the specified method.
Regarding controller problems
Before submitting a service request, be sure to first read the details concerning the alarms or troubleshooting
checklist in the product manual of the corresponding model and follow the directions accordingly. The user
manual contains the troubleshooting procedure for the alarms and errors occurred to the controller.
What if the measures taken still don`t work?
Record the corresponding alarm or symptoms by taking a picture or video, and contact the equipment
manufacturer or supplier first. If this still doesn't resolve the problem, contact SYStronics.
Service Charge
The warranty period for SYStronics products is 1 year after purchase. (Warranty period for humidifier parts is
4,000 hours of operation time.) To ensure use of the product in a mint condition for a long period of time, be
sure to familiarize yourself with the precautions and instructions specified in the manual. For more information
on the service, refer to the product warranty statement in the user manual.
1. Please note that any problem/failure caused by the customer's inadvertent, unskilled handling and/or
negligence is not and will not be eligible for our warranty service.
2. This warranty service expires after 1 year of purchase. From that point on, your service request will be
charged for repairs or visits by our engineer.
3. Warranty service is not applicable to any failures caused by natural disasters (e.g., fire, flood, lightning, etc.).
Refund Policy
1. If you choose to return the product after 14 days have passed upon purchasing the product, you will have
to pay a refund fee even if you haven't used it.
2. Your refund request will be refused even when the request is made before 14 days pass upon purchasing
the product if you have installed or used the product.
Purchase Tip for Warranty Service
1. Before buying the product for warranty service, please listen carefully to the explanations offered by
SYStronics and make a decision accordingly.
2. In principle, SYStronics transacts with corporate clients. Therefore, restrictions may apply to the users at the
worksite who want to buy our product.
3. Let us know the information of the controller installed at the site (e.g., production no., program name,
Shipping date) through submission of an image or message form to quicken the order process.
Service Guide
