92
Team Functions
Examples of Use
■
Direct call key
: Only outgoing calls can be made with a direct call key; they are signalled to all terminals
with the same number programmed to a trunk key. Calls via a direct call key are signalled to the desti-
nation terminal even if that terminal has been programmed with a substitution function or call protection.
If the destination terminal has been configured for call diversion, the direct call is not diverted.
Which key is suitable for which purpose?
■
Trunk keys
can be assigned call numbers for managing central communication tasks, for example, cus-
tomer support. If the call numbers of the support department are assigned to trunk keys on all of its ter-
minals, then all members of the support department can receive and manage calls and use the substitute
function.
■
Team keys
, for example, can be used to create a project group within a department. Calls from customers
of this group can then be answered by any team member who is not busy. The team members can call
each other by the team keys.
■
A
busy key
can be used to configure an enquiry station showing the status of the individual users. The
enquiry station sees the status of the users and can put calls through by simply pressing the key.
■
Direct call keys
, for example, can be configured at a terminal in a conference room to call the secretary.
Team Configuration
You can create teams and program call keys in the
Configurator
of the T-Comfort 930 DSL (
PBX Configu-
ration: Groups
and
Ports: Upn
menu).
Call key 1 is preset as a trunk key on all system telephones. This setting can be changed by the system admin-
istrator.
Examples of Use
The following examples illustrate the various uses of teams and team functions.
For information on the display texts and how to use the individual functions, refer to the chapter “Managing
Calls in a Team” in the “T-Comfort 630/730/830” and “Comfort Pro P 100/300/500” user guide.
Summary of Contents for 930 DSL
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