T-Comfort Comfort Pro P100, User Manual

Page 1: ...Comfort Pro P 100 300 500 Comfort Pro P 300 IP 500 IP System Telephones User Guide ...

Page 2: ......

Page 3: ...aning 11 Attaching the Pedestals and Adjusting the Inclination 12 Wall Mounting 13 Key Assignments 13 Dial Keypad with ABC Assignment 17 Trunk Key Call Key 1 17 Programmable Keys 18 Redial Key 19 ABC Key 19 MenuCard Key 20 C Key 20 Info Key 20 Hands Free Open Listening Key 21 Muting Key 22 Disconnect Key 22 Headset Key 22 ...

Page 4: ...he Language 26 Info Line s 27 Key Lines 28 MenuCard Display 29 Invoking MenuCards and Selecting Items from the List 29 Setting Windows and their Characteristics Toggling 31 Entering Deleting Digits 31 Deleting Lists 32 Entering Text 32 Automatic Exit 33 Keypad Extensions 34 Operating the Keypad Extension Keys 35 Choosing a Key Level 36 Labelling a Key on the Keypad Extension 36 Using a Headset 36 ...

Page 5: ...stening Adjusting Telephone Volume 47 General Functions 49 Assignment of Internal and External Call Numbers 49 Signalling on the Call Keys 49 Calls in the Call Waiting Queue 50 Block Dialling Automatic Dialling 51 Muting 52 Call charge Display Duration Display 52 Adjusting the Volume with the Plus Minus Key 52 Redialling 53 Hands free Mode Open listening Mode 54 Blocked Unblocked Call Numbers 54 D...

Page 6: ...tination Keys to Make Calls 62 Using Routes to Make Calls 62 Busy Display for Bundles and Routes on the System Telephone 63 Ending Calls 63 MenuCard Conversation 64 MenuCard Busy 66 Accepting Calls 68 By Lifting the Handset or Pressing a Key 68 Automatic Call Connection 69 Calls During a Conversation 70 MenuCard Call Waiting 71 MenuCard Call 71 Voicebox Queries 72 Enquiry Toggling Transfer and Con...

Page 7: ...ng an Appointment Call 77 Baby Call 77 Announcements with and without Intercom 78 Answering a Call back 80 Doorbell Door Opener 81 Entrance Intercom Calls 82 Making Calls from the Telephone Book 83 The Telephone Book 83 MenuCard Phone book 83 Speed Dialling 85 Add Phone Numbers to Telephone Book from Lists or during a Call 85 Hot Desking Your Telephone Goes Wherever Your Desk Is 88 VoIPTelephones ...

Page 8: ...d Prog team key 101 MenuCard Prog busy key 102 Direct call Key 102 Remote controlledFunctions 103 Remote Controlled Dialling Call Through 103 Remote Programmable Call Forwarding 104 Remote Programmable Voicebox Configuration and Query 105 Setting up an Internet Connection from Remote ISP Trigger Call 106 FeaturesandMenuCards 107 How to Set Features 107 Main Menu 108 MenuCard Main Menu 108 MenuCard...

Page 9: ...MenuCard Central Settings 127 Shortcut Menus 128 MenuCard Info 128 MenuCard Active Features 128 MenuCard Prog call key 129 MenuCard Prog team key 129 MenuCard Prog busy key 129 Programming Keys 130 Programming Call Numbers Destinations 130 Programming Functions Features 132 Stacking or Linking Functions 134 Appendix 137 Tones and Ringer Signals 137 MenuCards in the Idle State 138 ...

Page 10: ...8 Index 139 ...

Page 11: ...ese telephones have the same functionality as the standard system telephones All of the functions described in this guide are also available for the IP telephones The chapter VoIP Tele phones starting on page 91 contains a short summary of the information necessary for the IP system tele phone user N Note The IP telephones Comfort Pro P 300 IP and Comfort Pro P 500 IP can only be operated on the C...

Page 12: ...nformation about any system features described in this user guide please read the Glossary which comes with your communications system You Need Authorisation Most of the features mentioned in this user guide are only available to you if you have the appropriate authori sation This will be set up by your system administrator when configuring the communications system If you are unable to use a part...

Page 13: ...rea Network LAN Make sure that no one can trip over the telephone cables Installation Site Do not install the telephone or its accessories near water moisture or in damp locations near sources of heat or in direct sunlight in unventilated rooms near devices that generate strong magnetic fields electrical devices fluorescent lamps computers radios or television sets in dusty places or places subjec...

Page 14: ...s in slightly a and push them back in b The pedestals lock into place in the notches There are four positions of inclination possible on the Comfort Pro P 300 and on the Comfort Pro P 500 see A B C and D depending upon the direction in which the pedestals have been attached Inclination position Degree of inclination A 30 B 26 5 C 23 D 21 a b a b A B C D Comfort Pro P 100 Comfort Pro P 300 Comfort ...

Page 15: ...he wall drill two holes at 119 mm distance apart Insert 6 mm screws in the holes Make sure their heads protrude 2 5 to 3 mm from the wall and mount the telephone onto the screws Key Assignments Some of the keys have dual functionality depending on whether you long or short press the key The Menu Cards described below are windows that are displayed to enable you to set features and functions For mo...

Page 16: ...BC C ESC OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R i Comfort Pro P 100 Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting Key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad ...

Page 17: ...SC OK 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i Comfort Pro P 300 Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad ...

Page 18: ... 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ R ABC C i Comfort Pro P 500 ESC OK Enquiry key Headset key Disconnect key Muting key Hands free open listening key Info key Trunk key Call key 1 Programmable keys Plus minus key C key MenuCard key ABC key Redial key ESC key Arrow key OK key Dial keypad ...

Page 19: ... 13 to determine the position of the key on your equipment Your internal call number is assigned to an external call number where you can be reached when being called from an external number It is possible to assign several external call numbers to the key If you wish to make a call lifting the handset seizes the key and the trunk line you can immediately dial an internal or external number depend...

Page 20: ...as additional trunk keys call keys These keys have also been assigned to external call numbers at which you can be reached from an external number In order to make a call with a trunk key first press the key and then dial the call number The system administrator can also assign the programmable keys as call keys for team functions Information on the use of team func tions can be found in the chapt...

Page 21: ...teams and programme team functions for the system tele phones of the team members In the Team Function chapter in the Mounting and Commissioning guide you will find examples and explanations of various possible team configura tions Redial Key W Opens a list of the last dialled numbers ABC Key A Short key press Opens the MenuCard for the telephone book When entering texts please refer to page 32 al...

Page 22: ...te this key on your system tele phone Consult your system administrator if your authorisation has to be changed C Key C Clear key to delete input entries and lists Short key press Input for example the last digit of an entered call number or list entries in the menu for example an entry in the call list will be deleted Long key press A complete entry or an entire list for example the call list wil...

Page 23: ...s acti vated The LED flashes when open listening is activated Situation By pressing the key You receive a call You accept the call without picking up the handset hands free mode the LED is illuminated You have dialled a call number block dialling auto matic dialling The call number is dialled You have selected a call number from the telephone book The call number is dialled You are making a call v...

Page 24: ... Disconnect Key T Pressing this key ends the current call Headset Key K If a headset is connected and switched on to switch on a headset see page 118 calls can be accepted and calls can be ended by pressing this key The LED of the key is illuminated when a call is made via the headset It is also possible to enable a second person to listen in on a call over a connected headset while you are teleph...

Page 25: ...hones of a headset the volume of the microphone can be adjusted over the Phone settings MenuCard see page 118 It adjusts the volume of the ringer tone during a call It sets the contrast of the display when the telephone is in the idle state It switches features on off quickly It changes the volume of the ringer tone and the melody in the Phone settings MenuCard It moves the cursor when entering ca...

Page 26: ...nfirm the selected menu items functions or settings The Locking of Your Telephone Interface by the System Administrator The system administrator can lock your telephone s interface via a setting for your user group With the exception of the number keys and the call key 1 all keys of your telephone will then have no functionality You can then make calls with your telephone but no system functionali...

Page 27: ... in the display The label strips provided are for labelling these keys A label strip is also used for labelling keys on a keypad extension Comfort Pro P 300 TM Proceed as follows to label the insert Press down slightly on the bottom part of the cover and slide it up to remove it Remove the label strip Replace the printed strips Insert the cover in the slot and slide it down until it snaps into pla...

Page 28: ...nformation regarding the aforementioned keypad extensions can be found in the chapter Keypad Exten sions starting on page 34 Display and MenuCards Changing the Language Use the following procedure to set the display language In the Main menu you can use the Phone settings MenuCard to change the language see page 118 g Press the key long key press then P Select Modify text O Press the OK key Z In t...

Page 29: ... adjust the setting so that the date is shown instead of the user name For the System Administrator ConfiguringtheDisplayof theUser Name and the Date Assign the user name in the Configurator User Manager User menu Configure the display of the date in the info line of the Comfort Pro P 100 Comfort Pro P 300 system telephones in the Configurator PBX Configuration System Settings menu The Comfort Pro...

Page 30: ...nes on the Comfort Pro P 300 1 Call key in idle state internal call number or a user assigned text 2 Call key during dial and connection state dialled call number 3 Destination key with names programmed programmed name Key lines on the Comfort Pro P 300 4 Call key during call state call number if transmitted or the name of the caller if listed in the telephone book 5 Feature key programmed name of...

Page 31: ...s and call numbers A MenuCard covers some of the key lines but it is still possible to execute all the functions features assigned to the keys e g accepting a call on a call key Invoking MenuCards and Selecting Items from the List Use the keys described in the section entitled Key Assignments starting on page 13 to invoke a MenuCard see the table entitled Invoking MenuCards via the Keypad on page ...

Page 32: ...dow you will see an arrow at the bottom of the window indicating there are additional items Number keys 2 In the Main menu you can also make your selection by entering the number to the left of the feature OK key O Pressing this key confirms your selection or setting Depending on the fea ture it is now executed and you can exit the MenuCard or additional setting windows are displayed Escape key sh...

Page 33: ...window Entering Deleting Digits Comfort Pro P 300 s display In an input line e g for a call number you can make entries changes straight away The cursor indicates the position at which the input or deletion is made If numerical inputs are longer than the display field the digits dis appear off the display to the left Using the plus minus key you can move the cursor and display the digits that were...

Page 34: ...g the C key Cdeletes the entire list but only after the query Are you sure Press Oto delete the list Entering Text In input lines for text the numerical keypad automatically switches to the entry of letters You can enter the fol lowing characters by repeatedly pressing the number keys Key Characters 1 1 2 ABC2ÄÅÀÁÂÃÆÇ 3 DEF3ÈÉÊË Euro sign 4 GHI4ÌÍÎÏ 5 JKL5 6 MNO6ÑÖÒÓÔÕØ 7 PQRS7ß 8 TUV8ÜÙÚÛ 9 WXYZ9...

Page 35: ...tween the alphanumeric and numeric modes If the text passages are more than one line long line breaks are made automatically at the end of each line You can move the cursor by using the plus minus key A short press of the C key Cdeletes individual digits characters in front of the cursor whereas long pressing the key deletes the complete entry Automatic Exit MenuCards close automatically under the...

Page 36: ...ver the configuration software of the communica tions system Up to three keypad extensions can be connected to each system telephone The following equipment combinations are possible System telephone connectable keypad extension with the features Comfort Pro P 300 Comfort Pro P 300 IP Comfort Pro P 300 TM 36 keys with LED indicator Labelling on label strips Comfort Pro P 500 Comfort Pro P 500 IP C...

Page 37: ...ill find the corre sponding assembly instructions in the chapter Connecting the Keypad Extension Operating the Keypad Extension Keys The keys of the keypad extension are used in the same way as programmed keys as described in this user guide see the following sections Programming Call Numbers Destinations starting on page 130 Programming Functions Features starting on page 132 Programming the Call...

Page 38: ...lled with the default text on the Comfort Pro P 500 TM e g when programming a feature key or by entering an individual text when programming the key see also the chapter Labelling the Keys starting on page 25 Using a Headset You can telephone hands free if you use a headset A headset connected to a system telephone can be switched on and off at the telephone see also page 118 in the the chapter en...

Page 39: ...nter the call number The call number is dialled LED of the key Kis illuminated or gPress the call key and Zenter the call number and when necessary Lpress the hands free open listening key Hands free open listening is switched on LED of the key L flashes You have entered a call number block dialling automatic dialling KPress the headset key The call number is dialled LED of the key Kis illuminated...

Page 40: ...s the headset key Listening in over the headset is now activated LED of the key Kflashes End listening in KPress the headset key LED of the key Kis off You are telephoning over the headset and want to let a second person listen in on the call HPick up the handset The second person listens in on the call over the handset LED of the key Kis illuminated End listening in hReplace the handset LED of th...

Page 41: ...onsultant in a T Punkt if you require further information about the connectable headsets adapters and adapter cables You are telephoning over the handset open listening is switched on LED of the key L flashes you want to let another person listen in on the call over the headset KPress the headset key Listening in over the headset is now activated LED of the key Kflashes End listening in KPress the...

Page 42: ...ed with the internal call number under which internal callers can reach you The internal call number is allocated to an external call number under which you may be reached by external callers Alternatively the call key may have a text label The system administrator may have set this up when the system was configured When you receive a call or call someone yourself you have the fol lowing options f...

Page 43: ...guration you may have to enter a code manual line seizure or not auto matic line seizure before entering an external call number The system administrator will inform you what this code is the default setting upon delivery is the code digit 0 Internal call numbers are also entered dif ferently for automatic or manual line seizure You can tell whether or not your telephone has immediately seized an ...

Page 44: ...ll Numbers External line seizure automatic or manual and authorisation for dialling external numbers ranked according to local national or international calls can be defined in the Configurator menu User Manager User groups Settings External and Imme diate External line seizure Blocked call numbers are managed in the Configurator menu PBX Configuration Lists Black lists Calling external parties HZ...

Page 45: ...If the telephone book of the Comfort Pro S T Comfort 930 DSL has an entry for this call number the name of the caller will be shown instead of their number Redialling the last call number W Press redial key H Pick up handset Redial a particular call number in the redial list W Press redial key P Use arrow key to select number H Pick up handset Accepting a call HG Pick up handset conduct call If yo...

Page 46: ...ey iis flashing To return a call Calling a Caller Back To call a caller on the call list g Press the call key where the first call is being held G Now you may speak with the first caller again i Press the info key P Use the arrow key to select the Missed calls menu entry O Press the OK key P Select the entry in the call list with the arrow key H Pick up handset M Press MenuCard key long press O Pr...

Page 47: ...n the menu PBX Configuration System Settings Call list no entry at missing phone number setting Querying Toggling Transferring Querying and Toggling During one call you may make another call e g to obtain information H Pick up handset To initiate a query GR Press the R key Z Dial internal or external call number The first caller is placed on hold and you now may speak with the second caller You ma...

Page 48: ... is put on hold Z Dial the internal call number If the internal subscriber answers Gh Inform them that you are transferring a call and replace the handset in the telephone cradle If the internal subscriber does not answer h replace the handset in the telephone cradle The internal subscriber will be called If he she answers he she will be able to speak with the caller on hold If he she does not ans...

Page 49: ... user trying to transfer a call is called back in the Configurator menu PBX Configuration System Timer Setting Timeout on diversion to operator External call transfer authorisation is set in the Configurator menu User Manager User groups Setting External to external Audio Muting Open Listening Adjusting Telephone Volume Muting While using the phone you may switch off the microphone if you wish The...

Page 50: ...dle Then release the hands free open listening key G To adjust volume during a call use the plus minus key for handset volume or if you re using a headset for headset volume or if you have the loudspeaker switched on for loudspeaker volume This setting applies to the current call To adjust volume perma nently please refer to the chapter MenuCard Phone Settings starting on page 117 ...

Page 51: ...irst stored in the Comfort Pro S T Comfort 930 DSL The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers call keys As you see telephone 1 and telephone 2 both ring when a call is made to the number 4701 1234 At the same time telephone 1 can also be reached on the number 4701 1678 Signalling on the Call Keys Call key is the general term for a...

Page 52: ...y baby calls door calls VIP calls other internal and external calls irrespective of the order in which they came in Calls that have been in the queue for too long are removed and the callers then hear the busy tone The period of time until an external call is released is set by the network operator In Germany this is usually two minutes and in other European countries usually three minutes Your te...

Page 53: ...ngs you can enter all call numbers and correct or add digits to them if necessary without lifting the handset see MenuCard Phone Settings starting on page 117 The number is displayed in the info line Entries from the redial list the call list and the telephone book that are to be dialled using Oalso appear in the info line first The number you have selected is not dialled until you lift the handse...

Page 54: ...nfigurator PBX Configuration Devices Device ID menu Authorisation for this feature is assigned in the User Manager User groups menu with the Dialout for other phone setting Muting Pressing the muting key Sdeactivates the microphone during a call and the person at the other end of the line can no longer hear you Press the key again to switch the microphone back on Call charge Display Duration Displ...

Page 55: ... system s telephone book you will see the name as well Dialling a Call Number PH Select the entry phone number or name and lift the handset The call number will now be dialled automatically O Alternative If you do not pick up the handset and then press the OK key you can execute the following functions Dial Press the OK key or pick up the handset The phone number will be dialled Phone book You can...

Page 56: ... can listen in Calling via the Handset To switch open listening on off press the hands free open listening key L To switch to hands free mode long press the hands free open listening key and replace the handset Then release the hands free open listening key Initiating a Hands Free Call Instead of lifting the handset press the hands free key open listening L End the call by pressing the hands free ...

Page 57: ...s specified by the network operator These are transmitted directly to the exchange and evaluated there You usually get an announcement as an acknowledgement Consult your system administrator if you have questions concerning this function Switching to Keypad Dialling N Note In the call state keypad dialling is automatically active Once the called sub scriber answers the call which could be an exter...

Page 58: ... call and external call forwarding are not automatically switched via pre ferred connections In this case if the network operator you wish to use is not the default operator you can key in the appropriate operator s code digits before entering the call number Transmission of Call Numbers With ISDN there are different features which allow or prevent the transmission of external call numbers between...

Page 59: ...ing a call number you can decide from case to case if you wish to prevent your call number from being displayed to the called sub scriber To do this select Suppress number from one of the MenuCards described in the next section If this feature is not provided your call number will always or never be displayed depending on the system setting Consult your system administrator for more information Me...

Page 60: ...ccepts a call for any other telephone To do this enter the call number of the other telephone If the other tele phone is already in the call state e g an answering machine is in announcement mode you pick up the call The subscriber for whom you picked up the call must belong to a user group for which Call removal authorisation is activated otherwise you will not be able to use the Pick up selectiv...

Page 61: ... VIP call Your next internal call is made as a VIP call Main menu This opens the Main menu see the section entitled Main Menu starting on page 108 You can also open this menu by long pressing the MenuCard key Making External Internal Calls Manual or Automatic Line Seizure If your telephone is set to manual line seizure all call keys on your telephone first seize an internal line and you can dial a...

Page 62: ...elephone is set to manual line seizure You will find an overview of the audio signals in the appendix of this user guide For the System Administrator The code digit is defined in the Configurator menu PBX Configu ration Trunks Route Setting for the External trunk route Making an External Call With Automatic Line Seizure With Manual Line Seizure H Lift the handset your call key is seized and or g P...

Page 63: ...umber H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 118 Press the star key twice Z Dial the internal call number H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset...

Page 64: ... company network for example You can also use a manually entered routing code to record your call charge data for private and business external calls separately The default route External line is always present and cannot be deleted Automatic line seizure uses the Comfort Pro S T Comfort 930 DSL line seizure code digit for the default route For information on the current routes and their codes ple...

Page 65: ...f the Route state function is programmed and you press this programmed key briefly the routing code will be dialled accordingly e g 0 If all lines in the bundle or the route are busy the LED on the programmed feature key is illuminated Ending Calls To end a call If the person you are speaking to ends the call while you are in hands free mode the busy tone for your tele phone is switched off after ...

Page 66: ... please refer to the section entitled Hints on Booking Numbers starting on page 66 Park call Users can park one or more callers to make other calls or put down the handset and engage in other activities This is fundamentally different from the Hold Connection function with this function the connection to the caller is terminated when the called subscriber puts down the handset Parked calls are rec...

Page 67: ...g an answering machine is in announcement mode you pick up the call The subscriber for whom you picked up the call must belong to a user group for which Call removal authorisation is activated otherwise Pick up selective is not possible Not possible if there are already two active calls N Note If a called subscriber is a member of a user group for which pick up protection is active then you cannot...

Page 68: ...e connection is made It is entered after the routing code and before the actual destination number In this case it is not possible to enter the booking number during the call You can also programme the function Enter booking number to a feature key see also Programming Functions Features starting on page 132 Via this feature key you can then enter the booking number during the conversion To progra...

Page 69: ...ll removal authorisation is activated otherwise Pick up selective is not possible Not possible if there are already two active calls N Note If a called subscriber is a member of a user group for which pick up protection is active then you cannot selectively pick up calls to this subscriber s number VIP call Your call is acoustically signalled to called internal busy subscribers even if they have a...

Page 70: ... protection call protection or call forwarding You hear the ringing tone Call for a Virtual Number Tele Secretary In the Comfort Pro S T Comfort 930 DSL numbers can be configured to which no telephone and no sub scriber are assigned virtual numbers The system administrator can forward a virtual number to another internal number the number of your telephone for example H Lift the handset or g Press...

Page 71: ... When you receive an external call where the caller indicates a different number than the one actually being transmitted CLIP no screening your display will show a next to the call number If the indicated call number is saved as a phonebook entry as usual the name will be shown along with a question mark Automatic Call Connection In certain operational modes e g in hands free operation or when mak...

Page 72: ... call g Press the call key again G You are now reconnected to the subscriber you put on hold G You are speaking on the telephone hear the call waiting tone and see the call on your display g Press the flashing call key This puts your first call on hold and con nects you to the new caller T Press the disconnect key to end the current call g Then press the call key of the held subscriber The LED of ...

Page 73: ...nation Dest You can only use the Deflect call function if your user group is authorised to forward calls to internal and or external destinations MenuCard Call M Briefly press the MenuCard key then select the following from the Call MenuCard Reject call You reject the call The caller hears a busy signal Deflect call You do not accept the call yourself but deflect it to another subscriber after ent...

Page 74: ...s not assigned to your voicebox by calling the voicebox directly from a telephone whose number is assigned to your voicebox by means of the additional menu 9 Applications in the Main menu see the section entitled MenuCard Applications on page 126 N Note For detailed information on the operation of the integrated answering machine please refer to the user guide of the add on component Comfort Pro A...

Page 75: ... for manually seized trunk calls with the line seizure code digit e g 0 see page 59 or g Press another call key to place an enquiry call with a team member The original call is put on hold while you are consulting with the third person g To toggle i e switch backwards and forwards between the two calls press the key of the held subscriber the LED of this call key flashes and the arrow symbol is di...

Page 76: ...er internal subscriber the caller hears music on hold The setting Music on hold upon transfer on calling in the Configurator of the Web console specifies whether callers continue to hear music on hold on recall or whether they hear the ring tone again Transferring an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard ...

Page 77: ...er on hold RYou are making an internal or external enquiry call the R key is depressed M Briefly press the MenuCard key then select the following from the Subscr on hold MenuCard Transfer You connect the subscriber on hold to the subscriber with whom you are currently speaking Conference This initiates a three party conference Toggle This function enables you to switch between the sub scriber with...

Page 78: ...emove one of them MenuCard Conference M Briefly press the MenuCard key then select the following from the Conference MenuCard Disconnect ƒ34565483 This removes an external subscriber from the conference G If the subscriber answers inform them of the conference and P Select the Conference menu item from the MenuCard Subscr on hold The conference is started h T End the conference by hanging up or pr...

Page 79: ...lay and your telephone rings for one minute with the ringer volume steadily increasing Press the OK key Oonce to switch the ringer signal off Press Oagain to acknowledge the display signal If you lift the handset during an appointment call a special tone indicates that the ringer signal was an appointment call You can also end the appointment call with the ekey or by lifting the handset Elapsed an...

Page 80: ...nswer your announcement An announcement with intercom can only be conducted to a single system terminal not a group of terminals Announcement without intercom The called subscriber hears a special information tone followed by your announcement In order to answer your announcement the subscriber has to take the call just like a normal call please refer to the section Responding to an Announcement o...

Page 81: ...ct Intercom Z Under Device ID you enter the device ID of the terminal Your telephone is switched to the hands free mode Make your announcement for an announcement without intercom H L To respond lift the handset or press the hands free open listening key or K Press the headset key requirement for headset operation headset must be activated see page 118 or M Briefly press the MenuCard key P Select ...

Page 82: ...he busy tone or T g You can also reject the announcement by pressing the disconnect key Tor a feature key on which you have programmed the Reject function or L K You can also reject an announcement call with Announcement with intercom by pressing the hands free open listening key or if you are using a headset press the headset key requirement for headset operation headset must be activated see pag...

Page 83: ...s Consult your system administrator for further details H Lift the handset M Press the MenuCard key P To open the door select the Door opener menu item in the Men uCard displayed G If the doorbell signal is triggered during a call you will hear the call waiting tone g Press the call key to which the door call is being signalled This puts your first call on hold and connects you to the visitor at t...

Page 84: ...handset Signal During a Call GIf the doorbell signal is triggered during a call you hear a call waiting tone Proceed as described in the chapter Doorbell Door Opener section Opening the Door During a Call starting on page 81 Door Call Forwarding You can forward calls signalled from the doorbell to another internal or external call number a so called pharmacy line This is done through the Call forw...

Page 85: ... the Comfort Pro S T Comfort 930 DSL The personal entries are automatically sorted into the comprehensive register but can only be viewed on your telephone However the system administrator or a person with the relevant authorisation can delete your telephone book completely For instructions on managing the telephone book refer to the section entitled MenuCard Phone Book starting on page 124 MenuCa...

Page 86: ...ct the desired number from the list O After pressing the OK key you can dial the number with Dial or by lifting the handset or display the call numbers of the entry with Info If the handset was already off the hook before you called up the telephone book the number is dialled after you press OK New preset Here you can enter a letter or name This entry will then appear in the display as a menu item...

Page 87: ...y and enter the speed dialling destination to find the name entry Add Phone Numbers to Telephone Book from Lists or during a Call You can add phone numbers saved in your call list or your redial list to a telephone book see MenuCard Calls starting on page 109 and Redialling starting on page 53 You can also add the other party s phone number to the telephone book during the call see MenuCard Conver...

Page 88: ...th the OK key You can add to the telephone book entry by entering further phone numbers PO If you add the entry to the central telephone book you can assign a speed dialling number Select Abbrev no and press the OK key The system will offer a speed dialling number You can accept this number or enter another one which is not in use PO If the newly entered phone number is to be dialled automatically...

Page 89: ...lephone book Select the desired telephone book and press the OK key PO In the relevant telephone book select the entry you would like to add to please also refer to the explanations under Look up name in the section MenuCard Phone book starting on page 83 PO Office Mobile Private Define the kind of phone number the list entry should be saved as Confirm your selection with the OK key ZO Add more in...

Page 90: ...entries edit lists etc as you usually do All these settings are always saved along with your user interface and placed in the communications system database Which System Telephones Can I Use This function is supported on the standard system telephones Comfort Pro P 100 300 500 as well as the IP system telephones Comfort Pro P 300 IP Comfort Pro P 500 IP please refer to the chapter VoIP Telephones ...

Page 91: ...n will open on the Comfort Pro P 300 and on the Comfort Pro P 500 the No field will appear on the Comfort Pro P 100 ZP Under No enter your internal call number and under PIN enter your user PIN If necessary the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface and use or alter your telephone settings If you have not yet received a us...

Page 92: ... can configure the Telefonie Assistent so that when you launch the programme you are automatically logged in to a system telephone This programme also offers logging out of a system tel ephone For more details please refer to the online help of the Telefonie Assistent For the System Administrator The Hot Desking function is activated in the menu PBX Configuration Devices Hot Desking This is also w...

Page 93: ...o P 300 IP and Comfort Pro P 500 IP can only be operated on the Comfort Pro S communications system With a T Comfort 930 DSL this is not possible If your system administrator has configured an IP system telephone for you the following information will be of interest to you During some connections you may experience short breaks or hear an echo This depends on the trans mission quality of the line ...

Page 94: ... the telephone use a network cable to connect the telephone to the PC one end of which is inserted into the PC port of the telephone A second network cable is inserted into the LAN port of the telephone the other end of which goes into the network port The power supply of the telephone and the connected keypad extensions is provided by the network feed Power over Ethernet If your company network d...

Page 95: ...tains detailed infor mation on VoIP and how to commission and configure IP system telephones Please note For feeds to IP system telephones Power over Ethernet function in accordance with IEEE 802 3af class 3 standard is required N Note Use a shielded CAT 5 Ethernet cable STP cable Shielded Twisted Pair cable to connect an IP system telephone to a Local Area Network LAN ...

Page 96: ...ommissioning guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 26 for information on the call keys refer to the chapter entitled Key Assignments starting on page 13 Managing Calls in a Team In a team configuration the operation of call keys is very similar to the operation described in the previous chapters of this user guide Thi...

Page 97: ...call another team member simply press their team key g The busy key tells you the current status of a team member s tele phone enabling you to react correspondingly The LED on the busy key lights up when the number configured for that key is busy If you want to call another team member when the LED is off i e when this team member s telephone is not busy simply press their busy key As opposed to t...

Page 98: ...m key starting on page 101 Using Busy Keys gWhen a call comes in for a team member the LED for the programmed busy key flashes You accept the call by pressing the busy key As opposed to the team key the call here is taken on your own trunk key so that the called call number remains free You can forward the accepted call to the team member refer to section Transferring on page 97 Using Direct call ...

Page 99: ...hones g Press the call key of the team member with whom you want to consult The original call is put on hold g To toggle i e switch back and forth between the two subscribers in the call press the key of the held subscriber Gh Announce the call transfer to the other team member and put the handset on the hook The call on hold is now transferred to the other team member G You are speaking via a cal...

Page 100: ... text and the call signalling mode on the appropriate key s MenuCard see the following sections MenuCard Prog call key Trunk Key on page 99 MenuCard Prog team key on page 101 and MenuCard Prog busy key on page 102 as well as most of the settings for sup ported features If the configuration of a call key is changed in the Configurator the telephone will load the new settings and not be operational ...

Page 101: ...call forwarding mode configured for a trunk key only applies to that key not the telephone 3 Substitution You can forward calls for this trunk key to another member of the team Select Substitute and choose one of the team members from the list Press O Select On Off to switch the substitution function on or off N Note The 3 Substitution menu entry is only displayed if the allocated call number has ...

Page 102: ...otection has been activated this trunk key will only indicate calls by means of a visual signal even if they are made from a direct call key 6 Ring tone You can set the Volume and Melody for different types of incoming calls 1ƒExternal calls 2ƒInternal calls 3ƒVIP call 4ƒDoor call for each trunk key Proceed as described in the section 2 Ring Tone on page 117 7 Charges For each trunk key you can vi...

Page 103: ...telephone is to ring 3 Call protect Switch call protection On or Off for all calls for internal calls only or for external calls only If call protection has been activated this team key will only indicate calls by means of a visual signal even if they are made from a direct call key 6 Ring tone You can set the Volume and Melody for different types of incoming calls 1ƒExternal calls 2ƒInternal call...

Page 104: ...one To change the text press O Delete the existing text with the Ckey and enter new text if required Press Oand confirm this with Save If you delete the text only the key s call number will be displayed Direct call Key When a direct call key is long pressed no MenuCard is displayed A direct call key is configured exclusively via the Configurator of the Comfort Pro S T Comfort 930 DSL Web console ...

Page 105: ... for the features described below to function All the owners of voiceboxes can also call their voiceboxes from external telephones if they are authorised to do so They can remotely access and edit their messages as well as modify the central settings of their voice boxes Remote Controlled Dialling Call Through Without Internal Number Assignment With Internal Number Assignment Z Enter the reserved ...

Page 106: ...ned an internal call number via which the dialling is to be performed In the case of remote controlled dialling there is no check on authorisation Least Cost Routing LCR is used with remote dialling provided the system administrator has correspondingly configured LCR and its application in the Comfort Pro S T Comfort 930 DSL Ask your administrator for the configuration applicable to you Remote Pro...

Page 107: ...function in the Configurator PBX Configuration System Settings menu The external call is subsequently ended N Note The procedure is aborted if there is a pause of longer than 60 seconds between the entry of two digits With this duration remote controlled functions using GSM cell phones can also be realised Remote Programmable Voicebox Configuration and Query If the system administrator has configu...

Page 108: ...grated answering machine please refer to the add on guide Comfort Pro A IAB Setting up an Internet Connection from Remote ISP Trigger Call If the communications system is connected to the Internet via a dialup connection a user can initiate from external that the system establishes an Internet connection ISP Trigger call The system is then reachable via the Internet and enables to set up a connect...

Page 109: ...all features can be assigned to your telephone s feature keys then called up by pressing the key or by switching the function on or off see Programming Functions Features starting on page 132 Using the Star and Hash Keys Many features can be set by entering code digits Code digits are entered using the or keys in combination a specific string of code digits Code digit input is intended primarily f...

Page 110: ...ypes of call forwarding you can programme on your telephone The system administrator can also programme a type of call forwarding which analyses callers numbers SCF Selective Call Forwarding This could be why certain calls do not reach you Please consult your system administrator if you have any questions concerning this function 3 Messages This menu group provides information on short messages an...

Page 111: ...external calls calls when busy and calls from the door all be included in your call list If a caller is listed in the system s telephone book the caller s name is displayed instead of the call number A call when busy is indicated by the handset symbol When you receive an external call where the caller indicates a different number than the one actually being transmitted your display will show a nex...

Page 112: ...ten to the message the caller recorded You can also use the number keys 4 to rewind 5 to pause and 6 to fast forward Delete The message will be deleted after you press O PO Select an entry call number or name and press the OK key A You can open the telephone book by pressing the ABC key while the handset is on the hook see below for further explanation O If you press the OK key while the handset i...

Page 113: ...number from the telephone book N Note This function requires that the system administrator has assigned Costs authorisation to your user group 4 Hunt group If hunt group numbers are configured for your telephone you can switch hunt group calls to your telephone on or off using On Off for individual hunt group numbers or All if you are a member of several hunt groups If several trunk keys or team k...

Page 114: ...both types of calls can be forwarded If the integrated answering machine Comfort Pro A IAB is installed you can also forward calls to a voicebox configured for you Least Cost Routing LCR can be used for call forwarding to external numbers provided that your system administrator has configured LCR and its application in the Comfort Pro S T Comfort 930 DSL correspond ingly Ask your system administra...

Page 115: ...Features starting on page 132 you can also enter a Text for a label for the key The label is dis played in the Comfort Pro S T Comfort 930 DSL s Configurator for informational purposes Activate call for warding with On Activated call forwarding Immediately After Delay Busy is indicated by a sign followed by the call forwarding destination You can switch call forwarding on or off using the plus min...

Page 116: ...Divert MSN is activated in the exchange external call forwarding config ured by the system administrator it can take a few seconds after configuring for call forwarding to be activated in the exchange 4ƒDivert door This so called pharmacy line forwards all calls from the doorbell If several door bells are configured on your communications system select first the door bell whose calls are to be div...

Page 117: ...he 6ƒFollowƒme item from the Call forwarding MenuCard As Source enter the internal call number for which calls are to be forwarded to this telephone Then enter the PIN of the source telephone You can switch off the Follow Me function with On Off You can switch off the Follow Me function on the other source telephone by switching off the Divert phone function If the Follow Me function is active all...

Page 118: ...ort text up to 32 characters under Reason Specify how often you want to be reminded of the appointment for a Single Date enter the date in Date selecting Moƒ ƒFr Saƒ ƒSu or select Every day Activate the appointment with On When you receive an appointment call your telephone will ring for one minute with a steadily increasing volume The appointment number will also appear on the display Press O to ...

Page 119: ...ƒHeadset in the Phone settings MenuCard see page 118 2ƒRing tone You can configure the ring tones for incoming calls on your telephone collectively or individ ually You can specify whether a ring tone is to apply to the entire telephone or whether calls to particular call keys are to be signalled in different ways If the keys on your telephone are assigned select All or for individual settings sel...

Page 120: ...ls or to Off to switch off this function 7 Headset If you use a headset with your system telephone you can switch this function on and off here When the headset is switched on you can make and accept calls by pressing the headset key K To switch this function on and off select 1ƒHeadset and then the option On or Off If Option 1ƒHeadset is switched off the headset key on your system telephone will ...

Page 121: ...the key for which you want to set call protection The procedure is the same as for configuring the Call prot phone function see the previous section You can also configure call protection for a trunk key by long pressing the corresponding trunk key and selecting the 5ƒCall protect menu item When call protection is activated the caller hears either the ring tone or the busy tone this is configured ...

Page 122: ...ey on your telephone Select the key for which you want to set call protection and activate the function with On N Note Call waiting protection is only activated on the telephone on which it was set If your internal call number is also stored on the trunk or team keys of other telephones call waiting protection is not automatically activated on these telephones 0ƒLogout If the Hot Desking function ...

Page 123: ...k call Unparks a previously parked caller see also MenuCard Conversation starting on page 64 Select 2ƒDial followed by 1ƒAnnouncement After entering the call number you can initiate an announcement on another system telephone Under Dest enter the call number Announcements can also be directed to call numbers at which several callers can be reached see also Announcements with and without Intercom s...

Page 124: ... the call number to be called under Dest You may also select the desired call number under the Phone book menu entry Select the On option to save the dialout The next time the subscriber whose device ID you entered picks up the handset or when using a headset presses the headset key the saved destination call number will be dialled automatically This programmed number remains saved for 30 seconds ...

Page 125: ... operator s exchange if they offer this service The function can also be used also if the caller has already hung up 7ƒReject This rejects the call this can also be an announcement and the caller hears the busy tone 8ƒDeflect call You do not accept the call You specify the call number of another subscriber with Destination and forward the call there after pressing O You can only use the Deflect ca...

Page 126: ...ny Variant and in Comfort Pro S T Comfort 930 DSL s online help For each of your personal entries i e Name you can enter several call numbers Office Mobile and Private and set one of them as the default number This number will always be called automatically if no other number is selected before making a call An entry in your company telephone book is created in exactly the same way as an entry in ...

Page 127: ...s by selecting the Ok menu item in the Abbrev no MenuCard PO Afterwards select Default and press the OK key to confirm In the MenuCard Default select the Office Mobile or Private call number as the default number and press the OK key to confirm PO For each call number of a telephone book entry you can specify whether your call number should be automatically suppressed whenever you dial these numbe...

Page 128: ...IAB user guide for further information 2ƒHotel This menu is only available to you if the Comfort Pro A Hotel programme package has been installed in your communications system and if your telephone is the receptions telephone See the Comfort Pro A Hotel user guide for further information PO In the Phone book MenuCard select menu item 2ƒEdit and press the OK key PO In the Edit MenuCard select the d...

Page 129: ...tomatic time control The configured time groups then change auto matically according to the timetable configured by the system administrator This setting remains active until one of the available time groups is set manually The system administrator can configure up to ten time groups The time groups are either numbered default setting or named by the system administrator You can select a specific ...

Page 130: ...nu group Applications 5ƒAppointments See Main menu menu group Messages 6ƒReceived fax Comfort Pro S only See Main menu menu group Messages 7ƒCharges See Main menu menu group Phone settings 8ƒActiveƒfeatures See the following MenuCard MenuCard Active Features This MenuCard gives you an overview of the active features that restrict your availability The same menu items are also in the Main menu You ...

Page 131: ...he MenuCard Central settings MenuCard Prog call key This MenuCard can be used to quickly configure the features on a call key which has been programmed as a trunk key For further information please refer to the section on MenuCard Prog call key Trunk Key starting on page 99 MenuCard Prog team key This MenuCard can be used to quickly configure the features of a call key which has been programmed as...

Page 132: ...or if your authorisation has to be changed You can also use the Configurator of the Web console in the PBX Configuration Phones System Phones menu to assign destinations or functions to programmable keys It doesn t matter whether the keys are pro grammed on the system telephone or in the Configurator Settings are immediately valid and overwrite any previous settings in both cases Programming Call ...

Page 133: ... of the phone book entry will automatically be included and the call number of the entry saved as destination call number PO Select the Phone book menu entry and then the desired entry Then press the OK key PO If there are multiple call numbers saved to this entry select the call number you would like to save to the destination key Then press the OK key PO To end programming select the Save menu i...

Page 134: ...rminal s current settings a menu will open when you press the relevant feature key You can use this menu to activate or deactivate the function again The following examples will help to explain this Example 1 Forwarding MSN Groups If you have assigned an MSN group to a feature key the LED lights up if all MSNs in the group are forwarded to the destination number specified If a single MSN is forwar...

Page 135: ... off call waiting protection for all keys Programming a Function onto a Key You can also combine multiple functions on a single key For more information on this please see the section on Stacking or Linking Functions starting on page 134 Changing a Programmed Feature Key g Long press the programmable key then PO select Features and press the OK key PZO Select the desired function from the MenuCard...

Page 136: ...an you can on a single feature key A concrete setting for a function can be saved in a link e g on off for call protection or a concrete display language This means that a function in a link has an exactly defined switching function in comparison with the functioning of a single feature key Destination numbers can not be saved in a link A stack and a link have five free memory locations each Progr...

Page 137: ...ows Short key press The programmed functions are executed consecutively When all functions have been executed correctly you will hear a positive acknowledgement tone Long key press The key s MenuCard will open You can now edit the link s functions PO Select Add and make a selection from the MenuCard shown Features to programme a feature key see Programming Functions Features starting on page 132 D...

Page 138: ...y Deleting a Programmed Feature Key Stack Link g Long press the programmed key then PO select the desired entry To change the entry press the OK key PZ Select another function or change the programmed call number for a destination key To delete the entry press the Ckey O Press the OK key to save your programming g Long press the programmed key then P select Delete key O Press the OK key ...

Page 139: ...ous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls External call Internal call VIP call Callback Sensor call Time axis in seconds 0 1 2 3 4 5 6 The tones and ringer signals mentioned above are valid for Germany in other countries they may differ ...

Page 140: ... VIP call 4 Door call Ring tone 44 1 Short messages 2 E Mail 3 Pick up 4 Voicebox Message ring tone 48 1 Contrast 2 Language Display 61 1 Pick up 2 Pick up select 3 Unpark call Call pick up 64 1 Toggle 2 Transfer 3 Conference 4 Mute 5 Hold 6 Intercept 7 Reject 8 Deflect call 9 Park call Call 2 1 Divert phone 2 Divert key 3 Divert MSN 4 Divert door 5 Remote divert 6 Follow me Call div 21 1 Immediat...

Page 141: ...r other users 115 Key 113 MSN 113 Phone 113 Setting 112 Voicebox 112 Call key Signalling 49 Call key of the telephone 17 Call lists 109 Call number Restricting display of 59 Suppress 122 Transmitting display of 59 Voicebox 105 Call numbers Blocked 54 Unblocked 54 Call protection 21 100 101 128 Device phone 119 Call signalling 100 Call waiting Accepting 70 71 Deflecting 71 Rejecting 71 Call back 66...

Page 142: ...ner 59 65 71 75 77 81 121 Doorbell 81 82 DTMF Postdial 55 Duration display 52 E E Mail 116 En bloc dialling Switching on off 118 Enquiry 73 Enquiry key 23 Entrance Intercom Calling 82 Entrance intercom 82 Entrance Intercom Calls 82 ESC Key 24 F Fax Receiving 117 Feature keys 132 Linking 134 Stacking 134 Follow me 115 H Hands free mode 54 Hands free open listening key 21 Headset 36 91 118 Block Dia...

Page 143: ...Manual 59 Link feature keys 134 List items Selecting 29 Listen in see headset 22 Lists Deleting 32 Logout Hot Desking 120 Look up name in telephone book 83 M Main menu 59 Making calls External calls 60 Internal calls 61 Using destination keys 62 MenuCard Active features 128 Applications 126 Busy 66 Call 71 Call forwarding 112 Call waiting 71 Calls 109 Central settings 127 Conference 76 Connections...

Page 144: ...ination 130 Features 132 R Redial key 19 Redialling 53 Remote charges 111 Remote dialling 122 Remote controlled dialling 103 Remote programmable call forwarding 104 Remote programmable Voicebox Configuration and Query 105 Restricted dialling 129 Ring tone 100 101 117 Key 117 S Safety precautions 10 Speed dialling 85 Stack feature keys 134 Substitution 99 T Tele secretary 68 Telephone book see Phon...

Page 145: ...143 Index U Unparking calls 58 121 User PIN Change 120 V VF signalling 55 VIP call 67 Accepting 68 70 Starting 59 Voice over IP 91 Voicebox 72 126 Querying 72 Volume 52 117 W Wall mounting 13 ...

Page 146: ...144 Notes Notes ...

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Page 148: ...As of 01 05 2007 Deutsche Telekom AG T Com Zentrum Endgeräte Postfach 20 00 53105 Bonn ...