122
Team Functions
Introduction
The following keys can be used:
■
Trunk key
: Calls (for the programmed call number, e.g. 11) are signalled to this key, and you can make
internal and external calls via this number. A trunk key can be programmed with a substitute function
(with another team member acting as the substitute). Calls for you are then signalled to the terminal of
another team member. A trunk key also provides functions for managing calls. For example, you can con-
figure call protection if you do not want to be disturbed, or call diversion to another telephone.
■
Team key
: As with a trunk key, a team key can be used to receive or make calls. However, this key cannot
be used to change the settings for managing calls; it is not possible, for example, to configure call
diversion to another telephone. Calls made via a team key are signalled to all terminals with a trunk key
that has been programmed with the same number. For example, the team key with the number 11 calls all
trunk keys with the number 11.
■
Busy key:
The purpose of a busy key is to make the busy status of other team members visible. An
incoming call for a busy team member is signalled on the other team member's busy key. That team
member can take this call by pressing the busy key, which seizes his own terminal's trunk key. Calls taken
via the busy key are not entered in the call list of the team member who was originally called. In addition, it
is possible to call the respective team member via his busy key when his terminal is idle. You set up a call
to this team member by pressing your own trunk key.
■
Direct call key
: Only outgoing calls can be made with a direct call key; they are signalled to all terminals
with the same number programmed to a trunk key. Calls via a direct call key are signalled to the desti-
nation terminal even if that terminal has been programmed with a substitution function or call protection.
If the destination terminal has been configured for call diversion, the direct call is not diverted.
Which Key is Suitable for Which Purpose?
■
Trunk keys
can be assigned call numbers for managing central communication tasks, for example, cus-
tomer support. If the call numbers of the support department are assigned to trunk keys on all of its ter-
minals, then all members of the support department can receive and manage calls and use the substitute
function.
■
Team keys
, for example, can be used to create a project group within a department. Calls from customers
of this group can then be answered by any team member who is not busy. The team members can call
each other by the team keys.
Summary of Contents for Comfort Pro S
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