Step by Step
Using team functions
138
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may belong to a
group of stations (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
v
Open the Program/Service menu
Confirm.
Select and confirm the option shown.
[1]
.
Confirm,
or
select and confirm the option shown.
j
To log on, enter your identification number ("Agent:"). Contact your
service personnel to find out what it is.
Logging on and off during your shift
v
Open the Program/Service menu
Confirm.
Select and confirm the option shown
[
.
Confirm,
or
select and confirm the option shown.
Destinations
g
UCD
g
[1] ”Differing display view in a Octopus F900 environment”
Log on
Log off
Destinations
g
UCD
g
Not available
Available