Page
22
Version:
T-800
SERVICE
No dealer or other person has any authority to bind T-SPA to changes or
additions to this warranty or its products. accordingly, T-SPA is not responsible
for such warranties or representations.
WARRANTY & SERVICE
1. The dealer shall forward all warranty-related matters to our Customer Service
Department.
2. Serial Numbers and Original Invoice must accompany all warranty claims.
3. Customers are responsible for shipping defective parts back to T-SPA.
These parts must be packaged correctly to protect against any further
damage.
4. All parts are to be shipped by Ground services, average of 2-5 days.
5. All defective parts must be shipped back to T-SPA within 30 days of
receiving the new replacement parts or warranty will be void.
6. Any warranty claim that cannot be determined over the phone call, the
customer must send photos to T-SPA for inspection related.
7. Any service performed on the product without T-SPA authorization will also
void the warranty.
8. Each Service call from the customer will be assigned a Claim Number. The
Claim Number will stay open until the problem is resolved.
