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P a g e
T-spa warrants to the original purchaser that the new pedicure spa will be free from defect during the
Standard Warranty Period (listed below). The shipping date and the uniquely-coded Serial Number on
the back of each spa chair will justify the start of the warranty period for the product. The warranty is
null and void if the pedicure spa is taken from its initial place of installation, or it is not installed in
accordance with federal, state or local codes and ordinances. Also, this warranty does not apply if the
pedicure spa has been subject to misapplication, improper installation or maintenance, negligence,
improper cleaning or other circumstances beyond Gulfstream's control.
WARRANTY
EXECLUSIONS
SERVICE
No dealer or other person has any authority to bind T-spa MFG, LLC to changes or additions to this warranty
or its products. Accordingly, T-spa MFG, LLC is not responsible for such warranties or representations.
WARRANTY & SERVICE
Limited Three (3) Years warranty on Spa Shell
Limited One (1) Year warranty on the Whirlpool Pump
Limited One (1) Year warranty on the Clean Jet
Limited One (1) Year warranty on the Glass Bowl
Limited One (1) Year Part-Only warranty which covers the Hydraulic System, Discharge Pump,
Massage System and All Electrical Component
T-spa will pay standard shipping charges on all replacement parts during the first 90 days of the
stated Warranty Period. After 90 days the consumer is responsible for all labor and shipping costs
incurred.
Damage to pump parts and/or motor parts due to obstruction in plumbing lines etc.
Staining, fading or discoloration of plastic surfaces due to exposure and/or the use of harmful
cleaning agents or chemicals.
Staining, fading or discoloration of the seat, armrest or footrest.
Staining, fading or discoloration caused by improper or poor water additives not related to the
maintenance of proper water are not covered by this warranty.
Freight damage, misuse, neglect, accident, natural disaster and abuse.
Unauthorized repairs
The dealer shall forward all warranty-related matters to our Customer Service Department
Serial Numbers and Original Invoice must accompany all warranty claims
Customers are responsible for shipping defective parts back to T-spa MFG, LLC. These parts must
be packaged correctly in order to protect against any further damage.
All parts are to be shipped by UPS Ground Service, average 2-5 days
All defective parts must be shipped back to T-spa MFG, LLC within 30 days of receiving the new
replacement parts or warranty will be void
Any warranty claim that cannot be determined over the phone, the customer must send photos
Any service performed on the product without T-spa MFG, LLC authorization will also void the
Warranty
Each service call from the customer will be assigned a Claim Number. The Claim Number will stay
open until the problem is resolved.
