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Customer Service Toll Free: 833.3TACTILE (833.382.2845)
Problem
Recommended Solution
The garment
chambers do
not fill with air.
1 . Verify the and buttons have been pressed .
(The LCD screen will illuminate when the button
is pressed .)
2 . Verify that the connectors are attached properly and
that the hoses are not kinked .
3 . Ensure that both upper and lower connector latches
are engaged .
4 . If the chambers still do not fill, turn the machine off,
detach the connectors, and turn the machine ON again .
5 . Press the button to begin a treatment session .
6 . Feel for air coming out of the controller unit, reconnect
the hose .*
*If using only one garment, ensure the port is attached
according to Section 3 .2 step 5 .
Garment
pressures are
higher or lower
than expected.
1 . Verify that the correct pressure has been selected .
2 . Adjust the fit of the garment, ensuring no folds or kinks
are in the fabric .
3 . Check to be sure the latches are firmly in place and
attached properly .
Garment
remains
inflated.
It is normal for a small amount of air to remain in the
chambers between inflations, giving the garment a puffy
appearance . If the chambers remain fully inflated:
1 . Press and hold the button for at least three seconds
to start the active exhaust process .
2 . Ensure that the tubing is not kinked or pinched .
3 . Disconnect the connectors and the chambers should
deflate .
Controller unit
runs longer
than expected.
A treatment session will last approximately 60 minutes .
Please call Customer Service
*
(toll free) if controller unit
runs significantly longer than 60 minutes .
