Tadiran Telecom Coral SeaBeam, Installation And Configuration Reference Manual

Page 1: ...Creating a new world of IPportunities Installation and Configuration Reference Manual Softphone Coral SeaBeam ...

Page 2: ...r liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s produ...

Page 3: ......

Page 4: ...lation Requirements 9 Coral SeaBeam User Data 9 Workstation Minimum Requirements 10 Coral System Minimum Requirements 11 Registering the Parameters in the Phone 11 Completing the Registration 11 Coral IPx and FlexiCom Registration 13 Registering the softphone via the Coral IPx FlexiCom 13 Overview and Minimum Requirements 14 Parameters for Reference 15 General Parameters 16 Coral SeaBeam Registrat...

Page 5: ...al SeaBeam Installation and Congfiguration Manual TOC Coral SeaBeam Installation 19 Installing Coral SeaBeam 19 Initial Setup and Configuration 23 Configuring the Coral SeaBeam 27 Coral SeaBeam Menu Options 27 SIP Accounts 48 ...

Page 6: ...hich is compatible with and supports Coral Main Software Version 15 84 The following table provides a detailed outline of each chapter Chapter Topic Description Chapter 1 About this Manual this chapter To learn about this manual Chapter 2 About this Product To learn about Coral SeaBeam softphones Chapter 3 Pre Installation Requirements To learn about about the preliminary steps to take before inst...

Page 7: ...es it easier to follow the steps of a procedure Item Subject Manual Coral SeaBeam How to use Coral SeaBeam User Guide Coral IPx FlexiCom Configuration Program Interface Database Reference Manual Version 15 8 or higher Features list Descriptions Coral IPx and FlexiCom Product Description VoIP devices PUGW card UGW E card UGW card Installation Coral VoIP Installation Manual There is a risk of damage...

Page 8: ... 5 17 supports many features and functions including Coral SLT features Fixed keys enable quick access of predefined functions such as XFER Hold Call Record Do Not Disturb Conference etc Call display and Message waiting indicator MWI Six party audio conferencing Four party video conferencing Managed contacts list importing and exporting contacts between Coral SeaBeam and other applications such as...

Page 9: ...ese 3 button devices allow you to perform functions such as accessing voicemail answering calls without the need to interact with Coral SeaBeam Plantronics CS50 USB wireless office headset system Polycom Communicator C100S Wideband USB speakerphone for hands free communication as well as private conversations via built in stereo headphone port TigerJet RJ11 to USB Phone Adaptor incorporating the T...

Page 10: ...ce via PCI adapter card Allows you to dial numbers and activate Coral SeaBeam features directly from the handset Intel 600SM PCI card A PCI VoIP card that allows you to use your regular phone handset for calls routed via Coral SeaBeam Device Description Six line keys SPEAKER RECORD CONF DND HOLD XFER AA AC FLASH REDIAL MUTE PHONE CLEAR Open SeaBeam menu Minimize softphone Hide softphone Open Video...

Page 11: ...inimize the Coral SeaBeam Show Coral SeaBeam again by clicking in the system tray or taskbar Call Display Displays pertinent icons and calling information based on the softphone status e g idle busy dialing Open Video drawer Button used to expand the softphone to display the Video drawer Open Contacts drawer Button used to expand the softphone to display the Calls Contacts drawer Line keys Six key...

Page 12: ...g and entering codes passwords names etc Microphone Control Slider to the left of the dial pad used to adjust microphone volume i e the volume of your voice heard by callers Speaker Control Slider to the right of the dial pad used to adjust the speaker volume i e the volume of the sound you hear from the headset Component Description ...

Page 13: ...NOTES ...

Page 14: ...Meaning Info For Specific Coral SeaBeam User User name The prefix of the user s SIP account number in Mike_Sip 172 50 5 28 the user name is Mike_Sip Password The user s SIP account password provided by your system administrator Authorization user name The user s SIP account user name provided by your system administrator Domain The suffix of the user s SIP account number in Mike_Sip 172 50 5 28 th...

Page 15: ...stem Windows Vista Windows XP Windows 2000 Connection IP network connection broadband ADSL or cable LAN or wireless Network Interface Card NIC Sound Card Full duplex 16 bit Speaker Microphone Coral SeaBeam requires both speakers and a microphone to make calls Any of the following configurations are acceptable External speakers and microphone Built in speakers and microphone Dual jack multimedia he...

Page 16: ... the softphone To configure the Coral SeaBeam parameters from the phone see page 27 Q Completing the Registration 1 Verify phone registration See IP Ports SIP Terminal Route IP 1 4 page 17 2 Record the softphone s details on the form provided in Table 3 on page 9 Component Descriptions Coral Main Software Version 15 84 or higher PUGW Version 9 12 or higher Coral IPx 500 800 3000 4000 and Coral Fle...

Page 17: ...NOTES ...

Page 18: ...e number of ports and media channels as well as the maximum password length have been defined in the Coral IPx FlexiCom system for the Coral SeaBeam See Size Definition Route SIZ page 15 3 Record the specific zone of the UGW card that will act as the gateway of this softphone See UGWC Route IP 0 1 1 page 16 4 Record the following parameters of the UGW card that will act as the gateway of this soft...

Page 19: ...Overview and Minimum Requirements This section provides a general description of the softphone registration process and the Program Interface PI parameters that need to be programmed into the Coral FlexiCom and Coral IPx systems Actual Coral system programming procedures are beyond the scope of this manual For explanations regarding PI procedures refer to the Coral Program Interface and Database R...

Page 20: ...t are authorized for use with the Coral system If the number of phones to be installed exceeds the number authorized contact your manufacturer s representative to increase the number of authorized Coral SeaBeam T207S and T208S phones in the system PORTS MEDIA_CHAN T2xxS Coral SeaBeam T207S T208S Size Definition Route SIZ The system database allocates resources to manage the operation of Coral SIP ...

Page 21: ...ameters The following parameters are used to register Coral SeaBeam softphones in the Coral system IP Ports SIP Terminal Route IP 1 4 This branch is used to define the mandatory parameters for the Coral SeaBeam softphone Without configuring the following parameters the phone will not function REQUIRED_ZONE If the phone is to be defined within a zone define it to be within the same zone as the PUGW...

Page 22: ...egistration Test Parameters 4 Q Post Registration Test Parameters After completing registration the registration status of the Coral SeaBeam softphone can be checked IP Ports SIP Terminal Route IP 1 4 STATUS provides the registration status of Coral SeaBeam softphones ACTIVE Successful registration ...

Page 23: ...18 Coral IPx and FlexiCom Registration Coral SeaBeam Installation and Configuration Manual Post Registration Test Parameters 4 NOTES ...

Page 24: ...ttle initial setup and configuration Upon purchasing a Tadiran SIP Terminal license you will receive a Welcome email from which you can download the Coral SeaBeam self extracting executable file Q Installing Coral SeaBeam Remove any previous Coral SeaBeam installations and ensure that all other applications are closed before beginning the installation To install Coral SeaBeam 1 Run the Coral SeaBe...

Page 25: ... Configuration Manual Installing Coral SeaBeam 5 2 Click Next to continue with the installation 3 After reading the license agreement select I accept the agreement and then click Next to continue 4 Select an installation location and then click Next to continue ...

Page 26: ...the executable Coral SeaBeam exe emoticons eyeCall dll used to make calls from Microsoft Outlook other dll files including dll files for supported codecs unins000 dat which contains information about uninstalls of Coral SeaBeam ico cat inf sys Data files are saved in the Tadiran folder under the standard location for application data as defined in Windows This location is typically C Documents and...

Page 27: ...p icon to create the icon on the desktop b Create a Quick Launch icon to create the icon on the Quick Launch menu c Launch the application when Windows starts to automatically launch Coral SeaBeam everything Windows starts Tip Select Launch Coral SeaBeam to immediately start using the softphone after the installation is completed 6 Click Finish to complete the installation If prompted restart your...

Page 28: ...ble click the Coral SeaBeam desktop icon Tip You can also follow the following path to run Coral SeaBeam Start Programs Tadiran Tadiran Coral SeaBeam 2 If this is the first time you are installing Coral SeaBeam on this computer you are prompted to enter the license key as provided by your system administrator see page 9 3 Enter the license key and then click OK 4 If you entered a valid license key...

Page 29: ...lation and Configuration Manual Initial Setup and Configuration 5 5 Since this is the first time you are running Coral SeaBeam the No SIP accounts are enabled message and SIP Accounts window appear indicating that Coral SeaBeam has yet to be configured ...

Page 30: ... your system administrator Settings you might want to change include Account tab Domain Proxy area see Table 13 on page 50 Topology tab if your computer is on a network and or behind a firewall see Table 14 on page 54 Security tab if you want to set up secure calls see Table 17 on page 58 For complete details about the SIP Accounts window see SIP Accounts page 48 9 After you finish setting all the...

Page 31: ...aBeam you are automatically logged into every enabled account For more information about enabling accounts see Enabling Accounts page 48 10 Click Close Your user name and the Ready message appear on the Call display 11 Coral SeaBeam is now connected to a network and ready for use Tip To view details about the status of your SIP accounts click CTRL P The SIP Account Status dialog box appears ...

Page 32: ...o configure the way each user works with Coral SeaBeam To access Options click located above the Call display to open the Coral SeaBeam menu To learn how to set up SIP accounts see SIP Accounts page 48 To learn about the other options of the Coral SeaBeam menu refer to the Coral SeaBeam User Guide Options comprises a General and Advanced pane which includes the following tabs General pane Applicat...

Page 33: ...stallation and Configuration Manual Coral SeaBeam Menu Options 6 Advanced pane Video Codecs tab page 40 Advanced pane Network tab page 42 Advanced pane Quality of Service tab page 44 Advanced pane Diagnostics tab page 46 General pane Applications tab ...

Page 34: ...t the option according to preference Zero Touch Configuration Enable Zero Touch bandwidth detection When selected Coral SeaBeam detects the speed of your network connection and the potential bandwidth If you move your computer to a different IP address Coral SeaBeam automatically detects the new speed When cleared you must specify the network connection The recommended setting is On See General pa...

Page 35: ...onfiguration Manual Coral SeaBeam Menu Options 6 General pane Alerts and Sounds tab Table 7 General Pane Alerts and Sounds Tab Area Field Description Ringtones Ringtones Use this area to Import play activate and clear ringtones Ringtones are saved in wav file format ...

Page 36: ...ncoming call is received Show a Call Alert Select to display the Call Alert box refer to the Coral SeaBeam User Guide when an incoming call is received and the softphone is not in focus Keep showing during a call Select to continue displaying the Call Alert box during the call NOTE The Show a Call Alert option must also be selected Instant Message Play alert sound when IM window is not active For ...

Page 37: ...Beam Coral SeaBeam Installation and Configuration Manual Coral SeaBeam Menu Options 6 General pane Availability tab The Availability option is for future use At the bottom of this tab you can modify the Auto detect idleness period ...

Page 38: ...allows you to specify the devices you are using and then enable features for those devices There are two ways to specify devices Automatically Coral SeaBeam automatically detects the devices attached to your computer and chooses which ones to use for audio and video according to the options set in this tab Manually You can override the options in this tab ...

Page 39: ... is activated Therefore unless you will always be using Coral SeaBeam in speakerphone mode you must make a selection here Microphone device Use acoustic echo cancellation AEC Reduces the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Turning this feature on improves sound quality The recommended setting is ...

Page 40: ... have to be the microphone on the device you specified as the speaker device For example it can be the microphone on your camera Select None if you do not have a speaker phone SPEAKER PHONE is disabled Use acoustic echo cancellation AEC Reduces the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Turning this...

Page 41: ... this field only if you want to override the devices that Coral SeaBeam automatically selected The device from which you want to hear the phone ringing the headset the speakephone or none Camera Camera Change this field only if you want to override the devices that Coral SeaBeam automatically selected Select the camera model Area Field Description ...

Page 42: ...or disable codecs as required With only one codec enabled all calls made will use that codec With more than one codec enabled Coral SeaBeam automatically chooses the best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs This tab is intended for use by system administrators only Changing settings inappropriatel...

Page 43: ...ks Codecs can be categorized as either narrowband or wideband Narrowband codecs work with low bandwidth such as a Dialup Internet connection These codecs have a sampling rate of 8 KHz Wideband codecs work with high bandwidths and result in better audio quality However they do not work with PSTN These codecs have a sampling rate of 16 KHz Supported Audio Codecs Coral SeaBeam supports a wide range o...

Page 44: ...ing Included in Retail Coral SeaBeam AMR Wideband G 722 2 3 3 Broadvoice 32 3 3 Broadvoice 32 FEC 3 3 DVI4 3 3 DVI4 Wideband 3 3 EVRC 3 3 G 711aLaw 3 3 G 711uLaw 3 3 G 722 3 G 723 3 3 G 726 3 3 G 729 3 3 3 GSM 3 3 iLBC 3 3 L16 PCM Wideband 3 3 Speex 3 3 Speex FEC 3 3 Speex Wideband 3 3 Speex Wideband FEC 3 3 Generally at least one of these codecs must be enabled in order to place a PSTN land line ...

Page 45: ...s bandwidth than others but might result in lower video quality You can enable or disable codecs as required You can disable a codec even though the Coral system supports it With only one codec enabled all calls made will use that particular compression format With more than one codec enabled Coral SeaBeam automatically chooses the best codec based on the This tab is intended for use by system adm...

Page 46: ...ility the available bandwidth and network conditions You cannot change the properties of any codecs Supported Video Codecs Coral SeaBeam supports the following video codecs Table 10 Video Codecs Supported by Coral SeaBeam Codec Narrow band Wide band Royalty bearing Included in Retail Coral SeaBeam H 263 3 3 H 263 1998 3 3 H 264 3 3 3 ...

Page 47: ...al SeaBeam Installation and Configuration Manual Coral SeaBeam Menu Options 6 Advanced pane Network tab This tab is intended for use by system administrators only Changing settings inappropriately could cause Coral SeaBeam to malfunction ...

Page 48: ...f you are using a slow dial up or ISDN connection you might want to turn it On Call Inactivity In times of network disruption automatically hang up calls after When this feature is On Coral SeaBeam automatically hangs up a call when it detects the specified period of inactivity In other words if you are on a call and the call gets disconnected the call session ends because of network problems rath...

Page 49: ...vices GQoS available for audio and video DSCP also known as ToS available for audio video and signaling In a network that has the default configuration the recommended value for audio is 46 because 46 is the standard marking for audio If bandwidth is available when the call is placed it will be reserved for the call possibly resulting in better audio service This tab is intended for use by system ...

Page 50: ...you set up for QoS Coral SeaBeam will include the specified information in the packets that it sends to the Coral Whether the packet is delivered with the specified service depends on whether your broadband router and the Coral between you and the other party supports multiple transport services In other words whether each Coral reads the QoS information and prioritizes packet delivery based on th...

Page 51: ...b allows you to enable logging to files Logging uses computer resources so you should only enable it when instructed by a customer support representative To set up logging 1 Click Enable diagnostic logging 2 Set the logging level This tab is intended for use by system administrators only Changing settings inappropriately could cause Coral SeaBeam to malfunction ...

Page 52: ...es when logging which might cause computer problems you must not remain logged on indefinitely when logging You should occasionally exit and restart Coral SeaBeam If requested by a customer support representative you can Open the logging folder and then open a log file using a text editor E mail the logs in the specified folder to customer support Click Send logs to customer support A dialog box a...

Page 53: ...2 and so on These numbers do not imply any ranking Figure 3 SIP Accounts Window The SIP Accounts window allows you to Enable one or more accounts see page 48 Set one account as the default see page 49 Add remove accounts Set or change the properties of an account by clicking the Properties button see page 50 to page 61 Resize the columns in this window Enabling Accounts You must enable an account ...

Page 54: ... multiple accounts are enabled the account to use for an outgoing call is determined as follows If you enter the account prefix before the number for example 1 for the first account then that account is used If you have set up dial plans then the rules of the dial plan determine which account is used If you have not set up any dial plans then the default account is used Setting the Default Account...

Page 55: ...connected to you is determined by the setting in your Coral system User name Typically the account number for the SIP account For example in Mike_Sip 172 50 5 28 the user name is Mike_Sip Provided by your system administrator Password Provided by your system administrator Authorization user name Might not be required If it is required it will be provided by your system administrator Domain For exa...

Page 56: ...ght cause registration to fail when you close the Account Properties window meaning that your Coral SeaBeam cannot register with the Coral Send outbound via Select the setting specified by your system administrator Domain Traffic is directed to proxies that are discovered via the domain Proxy Requires that you provide the outbound proxy address to Coral SeaBeam For the address enter a domain name ...

Page 57: ... accessing voicemail when double clicking on the Call display Enter your voicemail number in the Number to dial for checking voicemail field Coral SeaBeam uses the SeaMail voicemail system for receiving and managing your voicemail Voicemail parameters are defined in the Coral system by your system administrator For more information about voicemail refer to the Coral SeaMail User Guide ...

Page 58: ...Coral SeaBeam Installation and Configuration Manual Configuring the Coral SeaBeam 53 SIP Accounts 6 Account Properties Topology tab ...

Page 59: ...aBeam finds the address of a STUN server This is the recommended setting Use specified server use a different STUN server For the address enter a domain name or an IP address Enable ICE ICE optimizes traffic and might help with firewall traversal Typically ICE is enabled Port Used on Local Computer Manually specify range The appropriate setting depends on your computer setup Select If your compute...

Page 60: ...s you to see the online availability of others This tab only appears for the current default account see page 57 For future use only Table 15 Account Properties Presence Tab Field Description Mode Select the setting specified by your system administrator Disabled Presence is not supported Presence Agent Peer to Peer Poll Time Enter the value specified by your system administrator The factory setti...

Page 61: ...l or remote WebDAV or XCAP storage system for your contacts list This tab only appears for the current default account see page 57 How Storage Works for a Single Account If you have only one account all three storage methods are supported and easily managed Refresh Interval Enter the value specified by your system administrator The factory setting is 3600 seconds Field Description ...

Page 62: ...e Tab Area Field Description Storage method The storage method to be used for the contacts list file and the presence rules The file can be stored locally or on a remote computer Local WebDAV XCAP Server Settings Use SIP credentials Select this box to use the username and password from your SIP account in order to log into the storage server Otherwise clear this box and complete the Username and P...

Page 63: ... Coral SeaBeam sets up the transport based on the capabilities of the network and the Coral SeaBeam computer Select this option if you do not have a preference as to which transport is used Encrypted Currently this option means TLS will be used Select this option to request signaling encryption or both signaling and media encryption TCP This transport provides no signaling security UDP This transp...

Page 64: ...ure the first hop Any proxy in the chain between you and the caller that does not support TLS might cause an insecure link in the chain Therefore if the other party is outside your domain you cannot be completely sure that the call is secured at the signaling level which means that you cannot be sure that it is secured at the media level When a call with both signaling and media encryption is esta...

Page 65: ...place all calls with TLS The call invite will specify SRTP media encryption If the correct certificates are not in place or if the other party does not accept encrypted calls the call will fail Coral SeaBeam will then place the call without encryption Coral SeaBeam will accept Invites for both encrypted and unencrypted calls Make unencrypted calls accept all calls Coral SeaBeam will place only une...

Page 66: ...stration with the Coral for this account A value of zero means not to reregister after the initial registration This value is placed in the Expires header field of the register message The factory setting is 3600 seconds Min time If the reregistration fails Coral SeaBeam will wait this amount of time then attempt to reregister If the second attempt fails Coral SeaBeam will wait twice this time and...

Page 67: ...n a pinhole through your firewall for SIP messaging Use rport Typically On Enable session timers A session timer is a mechanism to detect whether a call session is still active from the signaling point of view When the timer expires a refresh is sent from one party to the other The timer is then reset Turn On to enable session timer Enter a value in the Default session time field The factory setti...

Page 68: ...ems International Headquarters Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 http www tadirantele com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 ...