Station Features
52
FlexSet 120S/280S User Guide
ACD and UCD Hunt Groups
Press
[AcdUcd]
to access the ACD and UCD options.
10:50 26 May 2004
site name
user name station number
GpCall
AcdUcd
Lock
Exec
COS-Sw
10:50 26 May 2004
site name
user name station
GpCall
AcdUcd
Lock
Page 1
ACD & UCD Hunt Groups
CallWt
LoadID
LogI/O
PrmLog
RlsRsm
ACD & UCD Hunt Groups
CallWt
LoadID
LogI/O
Page 2
[CallWt]
Calls Waiting
calls waiting provides you with the ability to view the number of calls waiting for any
ACD group. To view the number of waiting calls, press
[CallWt]
, and enter the ACD group number at the
prompt.
Alternatively, if the Calls Waiting ACD# programmable key for your group is flashing, view the
number of waiting calls for your group (even during a call) by simply pressing the key. The number of
waiting calls is displayed on the top line.
To program a Calls Waiting ACD# key, see Programming: Feature Keys on page 141
[LoadID]
Load ID
is used to load your ID into the system, identifying you as an ACD agent. A bullet appears
next to
[LoadID]
to indicate your ID is loaded.
Once registered within the system, you may join as many ACD Groups as required. Your ID remains in
the system provided you remain logged into at least one ACD Group. You may load a different ID
number while logged in, which will override the previous ID.
1. Press
[LoadID]
.
Your current ID number appears on the display.
2. Enter your ID number at the prompt (4 digits).
3. Listen for the confirmation tone.