Station Features
55
FlexSet 120S/280S User Guide
ACD and UCD Hunt Groups
[ACDBsy]
Busy ACD Group
, an Attendant feature, enables the attendant to define the maximum number of calls
that can be placed in a waiting queue for any ACD group. Once this number is reached, additional calls
arriving at the ACD group will hear the busy tone.
1. Press
[ACDBsy]
.
2. Dial an ACD group number or press the
buttons to scroll between the ACD groups.
[Next]
and
[Prev]
appear, which can also be used to scroll between groups.
3. Choose
[Change]
(change call number) to change the maximum number of callers that will hear the
busy tone.
4. Enter a 3-digit number with leading zeros, up to 254 (e.g. 023 for 23).
5. Choose
[Cancel]
to delete the limitation.
6. Press
[Exit]
to terminate.
[MoveSt]
Auto Set Relocate
(move station) is designed for use as hot seat feature in call center environments,
allowing you to move your station and all your station’s predefined features to a new location.
See Auto Set Relocate on page 56
