Station Telephony Features
109
T207M, T208M, T207M/NP, T208M/BL User Guide
ELA Groups: Exclusive Hold
ELA Groups: Exclusive Hold
As an ELA Group member, you can put your telephone into
Exclusive
Hold
mode. This ensures that a call you place on hold
can be retrieved only at the station where Exclusive Hold was originally placed. If Exclusive Hold is cancelled, the call put on
hold can be retrieved by any other member of the ELA Group, by pressing the flashing
LINE
key. The feature can be utilized
for a specific call or for all calls.
Operating Exclusive Hold for all ELA calls
1. To
activate
Exclusive Hold, press
[fSet]
[eHld]
.
The message
EXCLUSIVE HOLD
is displayed.
When this feature is activated, a bullet appears next to
[eHld]
.
2. To
cancel
Exclusive Hold, press
[eHld]
again.
The message
NON EXCL. HOLD
is displayed.
You may override the station Exclusive Hold setting on a call-by-call basis. Exclusive Hold is a toggle feature. Thus, if your
station is in
EXCLUSIVE HOLD
mode, you may remove the Exclusive Hold restriction and allow others to pick up your held
call; alternatively, if your station is not in
EXCLUSIVE HOLD
mode, you may apply Exclusive Hold to a specific call. This
is done by pressing
[eHld]
during a call before pressing
HOLD
. Press this key to toggle the feature on and off. This key can be
pressed as many times as necessary. If your telephone is not in
Exclusive
Hold
mode for all calls, press
[eHld]
before you press
[Hold]
. Press
[Hold]
to place a call into Exclusive Hold. The
LINE
on hold will remain steady on at all other phones in the ELA
Group, and the call will only be retrievable from your station.
Transferring call to a group member (during conversation):
Once Exclusive Hold is defined for your station (all calls) a bullet is displayed next to
[eHld]
, even if the key is pressed to
temporarily override the Exclusive Hold feature. However, when your call is completed the telephone will return to the
permanent status, as previously defined for all calls. If your telephone is in
Exclusive
Hold
mode for all calls, press
[eHld]
before you press
[Hold]
.
1. Press
[Hold]
. The
LINE
on hold will flash at all phones in the ELA Group.
2. Listen for the confirmation tone.
3. Inform the party to whom you wish to transfer on which line the call is on hold.
