Appendix A: Glossary
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T207M, T208M, T207M/NP, T208M/BL User Guide
Appendix A: Glossary
Term
Description
ACD/UCD Group
Automatic Call Distribution and Uniform Call Distribution. Calls enter the system and are
automatically routed to the ACD or UCD members based upon system definitions of
availability and overflow.
Attendant/Operator
The individual responsible for answering incoming calls and transferring them to their
required destinations, as well as attending to trunk, system and station feature controls.
Auto Transfer
When auto transfer is defined at a station, dialing the number to which a call is to be
transferred will automatically transfer the call; use of the
XFER
key is not necessary. This
feature is typically utilized by attendants.
.)
Boss Group
A Boss Group is a number of stations operating together in which the individual station
may or may not ring simultaneously as defined by the system per Boss Group. The
appropriate line key will flash at all stations set to ring at a specific station; the call can be
either transferred to any group member or picked up by any group member when not in
exclusive hold. Any group member can join a conversation by merely pressing the
appropriate illuminated line key. However, only one additional member can join, and this
is only when the original group member is not in privacy mode.
Class Of Service (COS)
A Class-of-Service (COS) consists of a list of features that are available to the telephone
line user. However, the user may be denied certain features. Each internal telephone is
marked with two classes-of-service, Primary and Secondary, which can be defined
differently. In order to increase flexibility, the Coral system allows switching between the
Primary and Secondary COS, but only one COS can be utilized at a time. When the
telephone is in check-out mode, the telephone is marked by a system-wide defined COS
and the user is denied this feature.
